Instruction/ maintenance manual of the product TALKMASTER IP EWST-POE Aiphone
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T a l k M as t e r ™ I P i n t e r c o m s y s t e m Software User Guide For all IP -series 1 0/100 Ethernet I nterc oms Models IP-EWST, IP EWST-POE.
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i Table of Contents 1. Welcome T o T alkMaster .......................................................................................................... 1 W elcome ......................................................................................
Table of Contents ii 6. T alkM aster Console Fo rwarding .......................................................................................... 33 Forward Inter com s ................................................................................
1 Welcome To TalkMaster Welcome W elcome To TalkMas ter™ LE! If you are up grading from an earlier version of T alk Master™, please re view the R elease Notes . To setup and configure your IP-ser ies intercom s, pleas e review Config ure Interco ms.
Welcome To Talk M aster 2 TalkM aster™ Version 1. 8 Released Novembe r, 2005 TalkMaster ™ version 1.8 c ontains th e following enhanc ements and correc tions: • All Setup f unctions have been m .
Welcome To Talk M aster 3 • The Calls W aiting Audio Player is aut omatic ally closed at th e end of a c all • Ability to se lect a multim edia card used for the Speaker and Microphon e operation TalkMaster version 1.6 con tains the f ollowing bug f ixes: • Applying Inter com configuration cha nges fails in non-U.
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5 Using TalkMaster TalkMas ter Overview TalkMaster ™ is a soft ware program designed to work with Aiphone ’s IP-series Intercom s. TalkMaster has two m ain functions. First, T alkMaster m ust be used to co nfigure the I P address inf ormation and re lated feat ures for your IP interc oms.
Using TalkMaster 6 TalkMaster can listen f or incom ing calls in one of three "modes": Call Announ cement w ith audible and v isual ale rts In this m ode, pressing the Intercom button notif ies the T alkMaster opera tor b y an audible and/or visua l alert.
Using TalkMaster 7 The f ollowing sections d escribe the ar eas of the T alkMaster ™ main sc reen. 1 Tool Bar 2 Intercom View / Custom View tabs 3 Calls W aiting Queue 4 Auto Respo nse setting 5 Tal.
Using TalkMaster 8 The A n swer Late r button is displayed when the A c tivate Call Announcem ent option i n m enu Admin - Pref erences - Options has been check ed and a call is incom ing.
Using TalkMaster 9 Right click ing on an Inter com displays the foll owing Int ercom Options context m enu • Send announ cement to selected unit - Click to send the w ave file defin ed in m enu Admi.
Using TalkMaster 10 Right click ing on a Pagi ng Group d isplays the f ollowing Pa ging Group c ontext m enu: The connec tion status of each Int ercom in the group i s listed.
Using TalkMaster 11 Any intercom that tries t o contact t he console is sent a m essage indicat ing that n o one is available to tak e their c all. Please see Unattended Console f or mor e information. Clicking the Ca ncel but ton returns th e console t o normal o peration.
Using TalkMaster 12 An important benefit of us ing Aut omatic mode is that other intercoms are preclud ed from interrupting y our "convers ation" becaus e the Ta lk or Listen but ton is alway s active. TalkMaster w ill not inter rupt a call i f there is alrea dy one in pr ogress.
Using TalkMaster 13 Selected - ref ers to the interc om currentl y highlighted i n blue in the I ntercom View / Custom View list. T his option a llows 2-way com m unication with a single Intercom . Group - ref ers to an y Intercom or Paging Group tha t has an X i n the Grp c olumn of the Intercom View / Custom View list.
Using TalkMaster 14 Talk/Page w ill turn on th e PC’s m icrophone to sen d the aud io to the In tercom (s). Please ref er to Talk button for detai ls. Talk / Page button The T alk/Page button t urns on the PC’s micr ophone and all ows you to s peak to the i ntercom highlighted in blue in the I ntercom View / Cust om Vie w list.
Using TalkMaster 15 W hen a button is press ed, the ass ociated file is played to the Intercom (s) s pecified by the Talk Mode. W hen a Paging button is pressed, th e Stop Mess age button becomes active till the f ile has completed. Pressing the Stop Mes sage button t erm inates file being pla yed.
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17 Using Call Announcement Call A nnounc ement Call Announc ement caus es an aud ible and/or visual aler t to be issued to the T alkMaster™ operator when the Cal l or PTT button on an in tercom is pressed. Selecting m enu Adm in Prefer ences and check ing Activat e Call Annou ncemen t in the Options tab turns this op tion on.
Using Call Announcement 18 An important benefit of us ing Call Announcem ent is t hat any other intercom is pr evented fr om interrupting y our "convers ation" becaus e the Ta lk or Listen but ton is alway s active. TalkMaster w ill not inter rupt a call i f there is alrea dy one in pr ogress.
19 Scheduled Events Schedule d Ev e nts TalkMaster provides the ability to sche dule events and r un them at a particular tim e. Currentl y, only the Forw ard Inte rcoms com mand is s upported.
Scheduled Events 20 • Description - Enter a des cription of th e event • Command - Select a pre-e xisting comm and f rom the list or s elect the <Cr eate/Edit Command> entr y to bring up the.
Scheduled Events 21 Maintain Comma nds The Maintai n Comm ands dialog a llows comm ands that c an be run autom aticall y as scheduled events to be m aintained.
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23 Preferences and Setup Preferences Preferences are used to specif y various setti ngs for T alkMaster™. T his is access ed from the menu Adm in Preferenc es.
Preferences and Setup 24 Hide wh en minimized - W hen t his option is check ed TalkMaster is minim ized to the W indows System T ray when either the - or X in the upper ri ght hand cor ner of the s creen are pressed.
Preferences and Setup 25 Listen acti vated Preferences - Multim edia tab The Multim edia tab is us ed to selec t the m ultimedia device to b e used f or the spe aker and microphone . W hen the Microphone uL aw box is c heck ed, microphone audio will be s ent in uLa w format instead of PC M form at.
Preferences and Setup 26 Selected Interc om - You can use the u p and do wn arrows t o select an Intercom from the list of intercom connected to T alkMaster™ . Audio Volum e - sets the audio vo lume on the s elected Intercom . This c an be overridden at the Intercom by using the Volum e Up and Volum e Down buttons .
Preferences and Setup 27 Selected Interc om - You can use the u p and do wn arrows t o select an Intercom from the list of intercom s connected to T alk Master™. Please refer to the Ad vanced Conf iguration sectio n of the I ntercom configuration t ool for the definition of these optio ns.
Preferences and Setup 28 • To create a new Paging G roup - pres s the New button. "Ne w Group" ap pears in the Group Name field. T o specif y a custom name, t ype over "New Gr oup". Sel ect an interc om from the left colum n and click the >> button t o add it to your new group in the rig ht hand colum n.
Preferences and Setup 29 Up to 18 butt ons can be as sociated with pre-record ed wav fi les for use i n the Paging Messages d ialog. Butto ns can ha ve one of f our colors. • Select a butt on "slot" and type in the tex t to be d isplayed on the button.
Preferences and Setup 30 • XXX - IN for s peaker aud io, OUT for microphone audio • YYYYY YYYYYYY - the twelve digi t Ethernet M AC addres s of the interc om that was comm unicated with. • HHMM SS - Hours, m inutes and seco nds of the day in 24 h our form at • .
Preferences and Setup 31 Click on a vertical bar a nd click Play. The audio will be pla yed until you click Stop or the end of the day is reac hed. As th e audio is played, the displa y changes to indicate whic h intercom the audio cam e from or was sent to.
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33 TalkMaster Console Forwarding Forward Inte rcoms The Forward Intercom s function allo ws one or m ore TalkMas ter™ conso les to tem porarily assign all of their interc oms to anoth er PC runn ing TalkMas ter. This op tion can be access ed from menu Console For ward Intercom s or fr om Tool Bar ICO N .
TalkMaster Console Forwar di ng 34.
35 TalkMaster Menu Options File Menu The File m enu has one option: Exit - will e nd the Talk Master™ server s ession. View Me nu The View m enu has thre e options: Event Log - allows you to displa y the TalkMas ter™ event l og and save it as a text f ile.
TalkMaster Menu Options 36 Adjust Leve ls • Microp hone audio sen t to intercoms - with th e radio button s elected, adj usting the sl ider affec ts the Windows M icrophone Rec ording volum e • In.
TalkMaster Menu Options 37 Set Adm inistrator Pass word - brings up the Cha nge Adm inistrator Pass word dialog. You m ust enter your current Adm inistrator pass word before e ntering a ne w one. Preferences - opens up the Preferenc es dialog. Maintain Pag ing Groups - brings up the Paging G roups dialog.
TalkMaster Menu Options 38 Help Menu Help on usin g Talk Master™ - Opens up Help Online Doc umentation - Directs you to online docum en ts on the Aiphon e W eb site Aiphone W ebsite - Direc ts you t.
39 Configuring Intercoms Configure Interc oms W hen Intercoms are shipped fr om Aiphone, the y do not ha ve IP addres s inform ation configured. To conf igure them , you mus t connect them to your network , install T alkMaster™ and select t he menu Adm in Config ure Intercom s.
Configuring Intercoms 40 • Factory Def ault - This setting has no effec t. • Door / Rela y Control - f or use on m odels that ha ve an integr ated rela y.
Configuring Intercoms 41 be used in en vironm ents where hundre ds of inter com s could be acti vated simulta neously causing a p otential over load of the net work and server.
Configuring Intercoms 42 For each interc om that you want to conf igure, clic k on it and then set the options as follows: • Set as Clien t - Click this o ption • Assign IP aut omaticall y w ith DHCP - T his option determ ines how the I ntercom ’s IP address is ass igned.
Configuring Intercoms 43 Apply - T his option wi ll save your s ettings to th e select ed intercom . After appl ying changes to an intercom , the unit wil l be reset an d will be un available f or 10-.
Configuring Intercoms 44 If you have i ntercoms loc ated in a dif ferent networ k segmen t, you may n ot find th em since many routers filter out UD P Broadc asts.
Configuring Intercoms 45 • Assign IP aut omaticall y w ith DHCP - T his option is autom atically gra yed out • IP Address - Enter the a f ixed IP addr ess and t he Port num ber of the S erver Inter com. • Subnet M ask - Enter the Server’s Su bnet Mask • Gatew ay - Enter the Ser ver’s Gate way address.
Configuring Intercoms 46 • List w hen Offline - This option do es not appl y to Direct Mod e Exit - This opt ion closes t he Intercom Configurat ion Tool sc reen Cancel - ca ncels any c hanges m ade to the selec ted intercom bef ore the Apply button is pressed.
Configuring Intercoms 47 If you would l ike to updat e firm ware in your interc oms , please contact A iphone T echnical Support to v erify upgrad eabilit y and to obtain the c urrent firm ware. Pleas e have the I ntercom ID# and OS Version av ailable for each intercom that you would like to up grade.
Configuring Intercoms 48 In order to u pdate the ICO M firm ware, you m ust configure th e Intercom to conne ct to the cop y of T alkMaster™ that you will be d oing the upd ate from .
49 Intercom Configuration Tool Menu Options Configuration File Menu Exit - exits the Intercom Configuration T ool Configuration View Menu Comm on Port Assignm ents - is a ref erence list of th e comm on IP port sett ings Advanced - m akes the Advanced Sett ings sec tion of the In tercom Configuration Tool availab le.
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51 Troubleshooting Troubleshooting Intercom Con figuratio n Tool canno t find Intercom s • Verify that the ACTIVE or LD10 LED is on or flas hing. If not, c heck the po wer connectio ns. • Verify that the LINK or L D9 LED is on. If not, ver ify the net work cable between th e Intercom and the net work s witch.
Troubleshooting 52 W hen the Call Announcem ent option is activated in the m enu Adm in - Preference s - Options and an incom ing call is rec eived, a wav file is pl ayed a t the TalkMas ter console t o announce the incom ing call. Two c hoices are a vailable, eit her Doorbe ll or Custom .
Troubleshooting 53 TalkMaster unavailable. wav Unattended mode is set in TalkMaste r W e are unavailable to take your ca ll at this time.
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55 Index A Admin Menu 36 Advanced Configuration 39 Advanced Settings 49 Answer Later button 7, 18 Answer Now button 18 Assign IP 41, 43 Audio Archive 6, 15, 29, 30 Audio Archives 36 Audio Player 6, 10.
56 Paging Messages 14, 28, 36 Paging Setup 14, 28 Password 36 PCM 12, 25, 29, 51 Play Audio Archive 10, 30, 35 Play File 28 playback 30 Point-to-multipoint 41 Point-to-point 43 Port 39, 41, 43 Prefere.
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