Instruction/ maintenance manual of the product TPS-15G-QM Crestron electronic
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Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels with QuickMedia ® Transport Technology Operations Guide.
This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, pr oduct names and tradem arks are the proper ty of their respective owners.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Contents Isys ® G-Series Touchpanels: TPS-12G/15G/17G-QM 1 Introduc tion ................................................................................................................... ....
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Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Isys ® G-Series Touchpanels: TPS-12G/15G/17G-QM Introduction For simplicity within this guide, the Crestron ® Isys ® G-Series touchpanels are referred to as TPS-12G/15G/17G-QM, except where noted.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Features and Functions • 12, 15 and 17 inch active mat rix touchscreen displays • 24-bit Isys graphics • Screen resolutions: TPS-12G-QM 8.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Touch-the-PC Crestron exclusive “Touch-the-PC” technology allows real-tim e touchpanel navigation of any Windows PC through a direct high-speed serial connection.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Functional Tiltcase Design The stylish tiltcase housing allows smooth tilt adjustm ent from 45 to 90 degrees and features an integral cable strain relief syst em and rear cover to secure and hide the connections at the back of the touchpa nel.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Applications The following diagram shows a TPS-12G/15G/17G-QM in a lecture hall application. TPS-12G/15G/17G-QM in a Lecture Ha ll Application .
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Internal Block Diagram The following diagram represents th e switching abilities of the TPS-12G/15G/17G-QM.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Specifications Specifications for the TPS-12 G/15G/17G-QM are listed in the following table. TPS-12G/15G/17G-QM Specifications SPECIFICATION DETAILS Touchscreen Display Display Type TFT active matrix color LCD Size TPS-12G-QM: 12 inch (30.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM TPS-12G/15G/17G-QM Specifications (Continued) SPECIFICATION DETAILS Video/RGB 2 Signal Types RGB and auto-detecting co mposite, S-video or comp.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels TPS-12G/15G/17G-QM Specifications (Continued) SPECIFICATION DETAILS Dimensions Height TPS-12G-QM: 12.45 in (31.62 cm) TPS-15G-QM: 14.17 in (36.00 cm) TPS-17G-QM: 14.17 in (36.00 cm) Width TPS-12G-QM: 12.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Physical Description This section provides inform ation on the connecti ons, controls and indicators available on your TPS-12G/ 15G/17G-QM. TPS-12G-QM Physical View 10 • Isys ® G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide – DOC.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels TPS-15G-QM Physical View TPS-17G-QM Physical View Operations Guide – DOC. 6415B Isys ® G-Series Touc hpanels: TPS-12G/15 G/17G-QM • 11.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM NOTE: In the following illustrations, numbers separated by a dia gonal or horizontal line represent differing dim ensions between the TPS-12G-QM and TPS-15G-QM (or TPS-12G-QM, TPS-15G-QM and TPS-17G-QM) units.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels TPS-12G/15G/17G-QM Overall Dimensions (Side View) 13.75 in (34.91 cm) 12.45 in (31.62 cm) 14.17 in (36.00 cm) 14.17 in (36.00 cm) NOTE: The TPS-12G/15G/17G touchpanels share an identical base uni t.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM TPS-12G/15G/17G-QM Buttons 1 TPS-12G/15G/17G-QM Connectors 2 7 9 3 6 8 10 4 5 14 • Isys ® G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide – DOC.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Connectors, Controls & Indicators # CONNECTORS 1 , CONTROLS & INDICATORS DESCRIPTION 1 BU TTONS 2 (4) Backlit “hard key” buttons, programmable (1) Backlit hard reset button, reboots the touchpanel 2 HEADPHONES 3 (1) 3.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Connectors, Controls & Indicators (Continued) # CONNECTORS 1 , CONTROLS & INDICATORS DESCRIPTION 6 24 VDC 4, 5 (1) 2.1 mm barrel DC power jack, 24 Volt DC power input 7 NET 4 Four-position terminal block connector, Cresnet slave port; Connects to Cresnet control network.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Connectors, Controls & Indicators (Continued) # CONNECTORS 1 , CONTROLS & INDICATORS DESCRIPTION 10 QM IN 1 & 2 6 1 8 1 8 1 8 (1 ea.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM 4. The TPS-12G-QM can be powered via the 24 VDC jack or the NET port. Be sure to use a Crestron approved power supply as another m ay cause da m age.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Industry Compliance As of the date of manufact ure the TPS-12G/15G/17G-QM has been test ed and found to comply wi th specifications for CE m arking and standards per EMC and Radiocomm unications Com pliance Labelli ng.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Setup Network Wiring When wiring the network, consider the following: • Use Crestron Certified Wire. • Use Crestron power supplies for Crest ron equipment. • Provide sufficient power to the system.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels NOTE: Do not untwist the two wires i n a single pair for more than 1/ 3-1/2” (0.84-1.27 cm) when m aking a connection.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM QM Network Topology TPS-12G/15G/17G-QM QM-TX QM QM QM QM QM Origination Points Endpoints QM Midpoints QM-FTDC QM-MD7x2 QM-MD7x2 QM-WMC TPS-12G/15G/17G-QM The TPS-12G/15G/17G-QM is not a switcher, but a transmitter/endpoint.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Identity Code Net ID The Net ID of the TPS-12G/15G/17G-QM has been factory set to 03 . The Net IDs of multiple TPS-12G/15G/17G -QM devices in the same system must be unique. The NET ID is set using the internal setup menu (refer to “Interface Menu” on page 28).
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM MAIN MENU Calibration Menu CALIBRATION MENU Touch Perform Calibration . The message “Touch Upper Left” appears cent ered on the panel with a cross hair in the upper left corner. Touch t he center of the cross hair in the corner of the screen to initiate calibration.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels hair in the corner of the screen. A fina l me ssage, “Touch Lower Right”, appears with a cross hair in the correct co rner. Touch the center of the cr oss hair in the corner of the screen to conclude calib ration and return to th e CALIBRATION MENU.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM controls allow you to select the speed at which screen and backli ght levels change when you select a different screen or backli ght brightness. Touch Return to go back to the SETUP MENU. ADVANCED OPTIONS MENU Touch Graphics Options to enter the GRAPHICS MENU.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels The GRAPHICS MENU provides control s for Dynamic Graphics Loading Icon Position and for hiding the loading icon. There are also Page Flips use Backbuff er Enable and Disable buttons. When enabled, new pages are drawn in the backbuffer and displayed when fully d rawn.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Key Backlight Settings The Key Backlight Sett ings menu provides – and + controls to adjust Current Key Backlight Level , High Brightness Level , Medium Brightness Level and Low Brightness Level .
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels INTERFACE MENU Two buttons adjacent to th e hexadecimal display, DOWN and UP , decrease and increase the Net ID by one, respectively. The four buttons at the bottom define how the RS-232 port can be used; as a consol e port (i.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Ethernet Setup Menu Touching the Ethernet button on the SETUP MENU displays the ETHERNET SETUP MENU. This m enu provides informati on on the Current IP Address and Ethernet link status, al ong with buttons for DHCP Enable and Disable and, when DHCP is disabled, St atic IP Options .
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels ETHERNET SETUP MENU (DHCP Disabled) Each of the Static IP Opti ons has its own menu, as shown in the illustrations below and on the following page. ETHERNET STATIC IP SETTINGS Operations Guide – DOC.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM ETHERNET DNS SETTINGS ETHERNET WINS SETTINGS 32 • Isys ® G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide – DOC.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels RS-232 Menu The touchpanel allows for one of four RS-232 com municat ion modes: • Console (i.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM General Audio Setup To open the GENERAL AUDIO SETUP menu touch Audio on the SETUP MENU. The GENERAL AUDIO SETUP menu offers a se ries of buttons that adjust the volume level as indicated by the gauges.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels General Audio Setup Details (Continued) GENERAL AUDIO SETUP SCREEN CONTROL DESCRIPTION Speaker Volume The volume of both audio inputs (key click and WAV) is affected by the Speaker Volu me control.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM QM AUDIO INPUT SETUP Refer to the following table for additi onal QM AUDIO INPUT SETUP m enu details. QM Audio Input Setup Details QM AUDIO INPUT SETUP SCREEN CONTROL DESCRIPTION INPUT SELECT QM AUDIO 1 QM AUDIO 2 Selects QM audio source.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels QM AUDIO OUTPUT SETUP Refer to the following table for additional QM AUDIO OUTPUT SETUP menu details. QM Audio Output Setup Details QM AUDIO OUTPUT SETUP SCREEN CONTROL DESCRIPTION Program Gain Adjusts the level of t he QM output with the – and + buttons.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM QM Setup To open the QM SETUP menu, t ouch QM on the SETUP MENU. The QM SETUP menu offers controls for selecting QM A udi o Input, QM Setup channels and video type for each QM Setup channel. After these paramet ers have been set, touch Return to go back to the SETUP MENU.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels QM Setup Details (Continued) QM SETUP SCREEN CONTROL DESCRIPTION Setup QM 2 Display s the QM 2 SETUP menu. By default the QM 2 SETUP menu displays video controls Peak and Boost in the lower right quadrant of the menu.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM QM 1 Setup Details QM 1 SETUP SCREEN CONTROL DESCRIPTION Auto Compensation* Disable Turns off auto compensation. Auto Compensation* Enable Turns on auto compensation. When auto compensation is on, the QM receiving device uses the auto compensation data received from the QM transmitter.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Video Setup These touchpanels can display t wo fully scalable and m ovable, full m otion video windows, each supporting sta ndard video, HDTV and hi gh-resolution RGB signals from external AV and com puter sources.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Video Setup Details (Continued) VIDEO SETUP SCREEN CONTROL DESCRIPTION Setup Video 1 (Continued) S-Video Pressing this before pressing the Setup Video 1 button w ill open the VIDEO 1 SETUP menu in S-Video mode.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels VIDEO 1 SETUP (RGB Size & Position shown) Refer to the following table for ad ditional VIDEO 1 SETUP details. Video 1 Setup Details – Video, S-Video, Component and RGB VIDEO 1 SETUP SCREEN CONTROLS DESCRIPTION QM Signal Indicates the presence of a QM signal.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Video 1 Setup Details – Video, S-Vi deo, Component and RGB (Continued) VIDEO 1 SETUP SCREEN CONTROLS DESCRIPTION Color Control (Continued) Blue 1, 2 Adjusts the amount of blue in the video signal.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Diagnostics Menu Touch Diagnostics on the MAIN MENU to access the DIAGNOSTICS MENU, which contains controls for diagnostic t ool s. The diagnostic tools shoul d only be used under supervision from a C restron customer service represent ative during telephone support.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Hardware Connections for the TPS-12G/15G/17G-QM QM IN: QUICKMEDIA VIDEO, AUDIO & MIC INPUT OVER CAT5 QM IN: QUICKMEDIA VIDEO, AUDIO & M.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels NOTE: Crestron recomm ends an independent power supply for the t ouchpanel. QM-TX QuickM edia Transmitter The QM-TX QuickMedia Transmitter can be us ed to connect a video or audio source to a QuickMedia network without a locally available QM transmitter (such as the QM-WMC).
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Tilt Angle Tension Adjustment Use a 5/32 inch socket (not included) wit h a hex drive key (Allen wrench) to increase or decrease pivot tension at the base of the touchscreen. Turning the key clockwise increases tension, counterclockwi se decreases tension.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Programming Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be vi ewed in the Online Help section of the Crestron website .
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Locating the TPS-12G/15G/17G-QM(Cr esnet) in the Device Librar y • To incorporate the TPS-1 2G/15G/17 G-QM (Ethernet) into the system, drag the TPS-12G/15G/17G-QM from the Touc hpanels | Touchpanels (Ethernet) folder of the Device Library and drop it in the System Views.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels NOTE: There is both an Ethernet device in Slot 8 and a Cresnet device in Slot 9 of the following illustratio n. It is possible to hav e both types of d evice attached to a control system so long as the control sy stem has either a built-in or expansion Ethernet interface.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM “TPS-17G-QM (Ethernet) Device Settings” Window (Same as window for TPS -12G-QM and TPS-15G-QM) • The ID code specified in the SIMPL Windows program m ust mat ch the Net ID or IP ID of each unit.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels only accept the following WAV file format: PCM, 8-bit, 8 kHz, mono . For m ore information about how to use Sound Reco rder, refer to its User’s Guide and extensive help information pr ovided with the software.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM 32-bit graphics to a m inimum (e.g. for a family photo, etc.), you can create a sophisticated project that will fit in the mem ory space provided and have the touchpanel remai n very responsive.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Pushbutton Programming Four of the buttons can be programm e d to access any frequently used comm and. Each button has a permanent ly fixed digital join number. The sequence of digit al join numbers is (left to right) 1 through 4.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Uploading and Upgrading Crestron recomme nds using the latest pr ogramm ing software and that each device contains the latest firmware to take advantage of the m ost recently released features. However, before attempting to upload or upgrade it is necessary to establish comm unication.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels address book entry of the control system that is connected to t he TPS-12G/15G/17G-QM. • Display the TPS-12G/15G/ 17G-QM’s “System Info” window (click the icon); comm unications are confi rmed when the device inform ation is displayed.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM • Select Functions | Firmware… to upgrade the TPS-12G/15G/17G-QM firmware. Program Checks Actions that can be perform ed on the TPS-12G/15G/17G-QM vary dependi ng on whether it is connected via Cresnet or Ethernet.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Problem Solving Troubleshooting The following table provides correct ive action for possible troubl e situations. If further assistance is required, please contact a Crestron customer service representative.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM TPS-12G/15G/17G-QM Troubleshooting (Continued) TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Wrong VisionTools Pro-e or SIMPL Windows programs. Verify correct programs. Verify proper video set up.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels chain. If the unit is home-run from a Crestron sy stem power supply network port, the Cresnet power usage of that unit is the Cr esnet power usage of the entire run.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Further Inquiries If you cannot locate specific i nformation or have questi ons after reviewing this guide, please take advantage of Crestron' s award winning custom er service team by calling Crestron at 1-888-CRESTRON [1-888-273-7876].
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Software License Agreement This License Agreement (“Agreement”) is a legal contract be tween you (either an individual or a single business entity) and Crestron Electronics, Inc.
Isys ® G-Series Touchpanels Crestron TPS-12G/15G/17G-QM If You are a business or organization, You agree that upon reque st from Crestron or its author ized agent, You will within thirty (30) days fu.
Crestron TPS-12G/15G/17G-QM Isys ® G-Series Touchpanels Return and Warranty Policies Merchandise Returns / Repair Service 1. No m erchandise may be returned for credit, exchange or service wit hout prior authorization from CRESTR ON. To obtain warranty service for CR ESTRON products, contact an authorized CRESTRON dealer.
Crestron Electronics, Inc. Operations Guide – DOC. 6415B 15 Volvo Drive Rockleigh, NJ 07647 (2013896) Tel: 888.CRESTRON 01.09 Fax: 201.767.7576 Specifications subject to www.
An important point after buying a device Crestron electronic TPS-15G-QM (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Crestron electronic TPS-15G-QM yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Crestron electronic TPS-15G-QM - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Crestron electronic TPS-15G-QM you will learn all the available features of the product, as well as information on its operation. The information that you get Crestron electronic TPS-15G-QM will certainly help you make a decision on the purchase.
If you already are a holder of Crestron electronic TPS-15G-QM, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Crestron electronic TPS-15G-QM.
However, one of the most important roles played by the user manual is to help in solving problems with Crestron electronic TPS-15G-QM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Crestron electronic TPS-15G-QM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
