Instruction/ maintenance manual of the product Powerline Router Corinex Global
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This document, as well as the software described in it, is furnished under license and may be used or copied only in accordance with the terms of the license.
Co n t en t Content ..................................................................................... 2 1 Introduction ........................................................................... 5 1.1 P owerline Routing Overview ..................
Help .................................................................................. 44 3.4 LAN T abs ........................................................................... 45 LAN Settings ......................................................
4 Appendix A: T roubleshooting .............................................. 83 4.1 Corinex Product Support .................................................. 83 4.2 T roubleshooting Guide ..................................................... 83 4.3 CAPPP .
Introduction Congratulations! Thank you for choosing the Corinex Powerline Router . The Router allows you to set up a home or small business network to share your high-speed Internet connection using either Ethernet cabling or Powerline connection. 1 .
possible by the use of the Orthogonal Frequency Division Multiplexing (OFDM) technology . This multi-carrier modulation scheme allows devices to dynamically "surf the channel" – instantly shifting data from one carrier to another , looking for the least noise affected carrier to bring the signal to its destination.
Functional Specifications Standard support IEEE802.3, IEEE802.3u, HomePlug v . 1.0.1 Protocol support Protocol RFC # RFC Status STD # TCP 793 Standard 5 IP 791 Standard 7 DNS (Relay) 1034, 1035 Standa.
Diagnostics LEDs Per Unit: T est WAN: Link/Activity Ethernet LAN: Link/Activity 10/100M Powerline LAN: Powerline Link Powerline Activity Security/Firewall - NA T Firewall - DMZ host (up to 8) - Securi.
PPTP Microsoft PPTP Client DHCP - WAN: DHCP Client - LAN: DHCP Server . Assign IP by range (1~254) - Adjustable DHCP IP range - IP Address Reservation - Display DHCP T able (Computer Name, IP Address,.
Performance (Throughput in packets per second) 16Mbps for Ethernet 14Mbps for Powerline Power External Power Supply 6.5VDC, 1A Dimensions (W x D x L): 148.
1 . 5 P h y s i c a l D e t a i l s 1 . 5 P h y s i c a l D e t a i l s Fig.1.1 Corinex Powerline Router F ront P anel Fig.1.2 Corinex Powerline Router F ront Scheme LED Definition: System TEST: Y ellow Lights up for a short time when the device is turned on.
10/100M: Green Off: Link at 10Mbps On: Link at 100Mbps Powerline LINK: Green On: Good Link to the Powerline network Off: No Link ACT: Y ellow Off: No data transmitted to P owerline Blinking: receiving/transmitting data Rear P anel Fig.
Content of the Label on the Bottom of the Router Here you can confirm the voltage and current values for your Router . Y ou can also read all 3 MAC Addresses (WAN, LAN, PLC) and serial number (SN), as well as the network Password required for remote powerline password change as defined in the Corinex Open Powerline Management Software.
EU, UK and Australian version of the label: Fig.1.5 Corinex Powerline Router Safety Label for UK, EU & A US Environmental P arameters Operating Operating T emperature: 0~40˚C (32~104ºF) Relative.
Line Frequency: 60/50Hz (USA / Europe, AUS) Power Output to AP: 6.5VDC, 1A 2 Installation Overview This part of the User Guide will assist you with your successful initial installation and configurati.
2 . 1 S t e p 1 : C o n n e c t i n g t h e R o u t e r In this Step, you will connect the Corinex Powerline Router to your Internet connection (cable or DSL modem) and to the computers in your home or business sharing the Internet connection A .
2 . 2 S t e p 2 : C o n f i g u r i n g C o m p u t e r s The instructions in this chapter will help you to configure each of your computers to be able to communicate with the Corinex Powerline Router . This process differs between Ethernet connected computers and P owerline connected computers, and also differs between different operating systems.
Find out which operating system your computer is running, such as Windows 95, 98, Millennium, 2000, XP , Linux or Macintosh OS or other operating system. Then follow the instructions for configuring the TCP/IP networking in the following section. C o n f i g u r i n g W i n d o w s X P P C s 1.
4. Select Internet Protocol (TCP/IP) and click the Properties button. Fig.2.4 Local Area Connection Properties 19 Step 2: Configuring Computer Corinex Powerline Router User Guide.
5. Select Obtain an IP address automatically and click the OK button. Click the OK button again (or the Close button if any settings were changed) to complete the computer configuration.
C o n f i g u r i n g W i n d o w s 9 8 a n d M i l l e n n i u m P C s 1. Go to the Network screen by clicking the Start button. Click Settings and then Control P anel . From there, double-click the Network icon. 2. On the Configuration tab, select the TCP/IP line for the applicable Ethernet adapter , as shown in Figure 2.
3. Click the IP Address tab and select Obtain an IP address automatically , as shown in Figure 2.7 Fig.2.7 TCP/IP Properties 4. Now click the Gateway tab to ensure that the Installed Gateway field is left blank.
Fig.2.8 TCP/IP Properties 5. Click the OK button again. Windows may ask you for the original Windows installation disk or additional files. Supply them by pointing to the correct file location, e.g., D:win98, D:win9x, c: windowsoptionscabs, etc. (if "D" is the letter of your CD -ROM drive).
Connection listed). Do not choose a TCP/IP entry whose name mentions DUN, PPPoE, VPN, or AOL. Double click the Local Area Connection. 3. The Local Area Connection Status screen will appear , as shown in Figure 2.
4. Select Internet Protocol (TCP/IP) , as shown in Figure 2.10, and click the Properties button. Fig.2.10 Local Area Connection Properties 25 Step 2: Configuring Computer Corinex Powerline Router User.
5. Select Obtain an IP address automatically , as shown in Figure 2.11. and click the OK button. Click the OK button again to complete the PC configuration.
1. Start your X Windows Shell Fig.2.12 Configuring Linux 2. Select Control Center ( Fig. 2.12). If you are not logged as root, the following screen will appear .
3. The following screen (Fig. 2.14) will appear . Select Network & Internet . Fig.2.14 Configuring Linux Control Center 4. In the following screen (Fig.
5. Select the Interface entry for your Network card. Normally , this will be called "eth0". Fig.2.16 Configuring Linux Control Center Selecting Network card 6. Click the Wizard button then on next dialogue (Fig.2.17) click on the Next button.
7. Select LAN connection (Fig.2.18) and click on Next button. Fig.2.18 Network Configuration Wizard Choosing the Connection T ype 8. On the next screen select Automatic IP .
Fixed IP Address By default, most Linux installations use a fixed IP Address. If you wish to continue using a fixed IP Address, make the following changes to your configuration. • Set your Default Gateway to the IP Address of the Corinex Powerline Router .
Configuring Macintosh clients With Macintosh computers, the procedure is as follows: 1. Open the Network Control P anel in System Preferences. Fig.2.21 System Preferences 2.
3. Select Using DHCP from the TCP/IP tab, field Configure . The DHCP Client ID field can be left blank. Fig.2.23 Network TCP/IP Using DHCP 33 Step 2: Configuring Computer Corinex Powerline Router User.
4. Close the Network panel , saving your settings. Note: If using manually assigned IP addresses instead of DHCP , the required changes are: • Set Router address field to the Corinex Powerline Router’s IP address. • Ensure your DNS settings are correct.
2 . 3 S t e p 3 : C o n f i g u r i n g t h e R o u t e r In this Step, you will configure the Corinex Powerline Router to communicate with the Internet through your Internet Service Provider (ISP). For this you will need the setup information provided by your ISP .
B. Window requiring entering your password will appear . Enter password in lowercase letters in the Password field ( password is the default password).
D . In the WAN tab, select Connection T ype . The following screen will appear . Fig.2.28 WAN Connection type Selection The Corinex Powerline Router supports four connection types: Dynamic (Obtain IP address dynamically), Static, PPP oE, and PPTP .
Fig.2.29 Dynamic IP E2. Static - Select Static from the Connection T ype screen. - Enter the IP address , Subnet Mask and Gateway Address according to the information provided to you through your ISP . - If your ISP provided you with specific DNS settings you need to change them by clicking Click here to enter your DNS Settings .
E3. PPPoE - Select PPPoE from the Connection T ype screen. - Enter the User Name, Password, and Service Name (Optional) according to the information provided to you through your ISP . - Y ou will need to enter the password twice, enter it into the field Retype P assword .
E4. PPTP - Select PPTP from the Connection T ype screen. - Enter the PPTP Account, PPTP Password, Service IP Address, My IP Address, My Subnet Mask, and optionally Connection ID according to the information provided to you through your ISP . - Y ou will need to enter the password twice, enter it into the field Retype PPTP P assword .
3 Router Configuration 3 . 1 O v e r v i e w For your convenience, use the Router’s web-based utility to administer it. This chapter will explain all of the functions in this utility .
The LAN , WAN , Powerline , Advanced Settings and Utilities tabs are available for setup of the Router . Each of these tabs groups have several similar settings, of which you can choose to access display screens. The display screen consists of one or more entry fields containing current values of the settings.
3 . 3 H o m e T a b s Status Select the Status tab from the Home tabs. The following screen will appear: Fig.3.3 Status V ersion Info displays the information about the firmware revision of the Router . This information can be valuable, when contacting Corinex technical support.
Help Select the Help tab from the Home tabs. The following screen will appear: Fig.3.4 Help This is a help system online for your convenience. Y ou can scroll down until you find the explanation of the term you are interested in, or you can click on top pointer to reach the top of the help system page.
3 . 4 L A N T a b s LAN Settings Select the LAN Settings tab from the LAN tabs. The following screen will appear: Fig.3.5 LAN Settings In this screen you can change the settings of your local area network. In the IP Address and Subnet Mask fields you can change the IP address of the LAN interface of your Router .
Fig.3.6 DHCP Lease time The Local Domain Name feature lets you assign a name to your network. Y ou can enter the name of your domain in the Local Domain Name field. After you have entered the values in this screen, you can set them up by clicking on the Submit Query button.
3 . 5 W A N t a b s Connection T ype Connection T ype is explained in detail in chapter 2.9 (Installation Overview-Step 3). DNS Select the DNS tab from the WAN tabs. The following screen will appear: Fig.3.8 DNS If your ISP provided you with a specific DNS address to use, enter the addresses in the DNS Address and Secondary DNS Address fields.
MAC address Select the MAC Address tab from the WAN tabs. The following screen will appear: Fig.3.9 WAN MAC address Some ISP s require that you clone (copy) the MAC address of your computer’s network card into the Router .
3 . 6 P o w e r l i n e T a b s SNMP Agent Select the SNMP Agent tab from the Powerline tabs. The following screen will appear: Fig.3.10 SNMP Agent Y ou can enable the SNMP Agent for the SNMP management software (like the Corinex Open Powerline Management Software), by checking the SNMP Agent Enabled checkbox.
Network Encryption Key Select the Network Encryption Key tab from the Powerline tabs. The following screen will appear: Fig.3.11 Network Encryption Key The Corinex Powerline Router is configured to work seamlessly with other Corinex Powerline products right out of the box.
Powerline Statistics Select the P owerline Statistics tab from the Powerline tabs. The following screen will appear: Fig.3.12 Powerline Statistics Y ou can see the throughput as measured with the powerline protocol for all adapters the Router can reach in the powerline network.
Priority Settings Select the Priority Settings tab from the P owerline tabs. The following screen will appear: Fig.3.13 Powerline Priority Settings This screen enables you to change the powerline priority settings of the embedded powerline adapter in the Router .
3 . 7 A d v a n c e d S e t t i n g s Firewall Select the Firewall tab from the Advanced Settings tabs. The following screen will appear: Fig.3.14 Firewall Y our Router is equipped with a firewall that will protect your network from a wide array of common hacker attacks including Ping of Death (PoD) and Denial of Service (DoS) attacks.
Virtual Servers Select the Virtual Servers tab from the Advanced Settings tabs. The following screen will appear: Fig.3.15 Visual servers Y ou can enable virtual servers especially for interactive gaming. Y ou can choose a preconfigured game in the Add drop box, or you can configure one yourself.
Client IP Filters Select the Client IP Filters tab from the Advanced Settings tabs. The following screen will appear: Fig.3.16 Client IP Filters Using this screen you can limit the access to the Internet/WAN to certain computers/hosts on the LAN side of the network.
MAC Address Filtering Select the MAC Address Filtering tab from the Advanced Settings tabs. The following screen will appear: Fig.3.17 MAC address filtering If you want to limit access to the W AN for.
Block Sites Select the Block Sites tab from the Advanced Settings tabs. The following screen will appear: Fig.3.18 Block Sites Here you can add sites, which you don’t want to be accessible through your LAN connected computers/hosts. Y ou can either enter the full name of the site ( www .
DMZ Select the DMZ tab from the Advanced Settings tabs. The following screen will appear: Fig.3.19 DMZ A DMZ (DeMilitarized Zone) Host is a host without firewall protection. It allows a computer to be exposed to unrestricted 2-way communication for Internet games, video conferencing, Internet telephony , and other special applications.
WAN Ping blocking Select the W AN Ping blocking tab from the Advanced Settings tabs. The following screen will appear: Fig.3.20 Block ICMP ping Y ou can block the response from the ICMP requests coming from the WAN port, by checking the Block ICMP Ping checkbox.
Security log Select the Security log tab from the Advanced Settings tabs. The following screen will appear: Fig.3.21 Security log The Router keeps a log of all activity within the Router such as computers logging in and out and any attempts from the Internet/WAN to access the Router .
Fig.3.22 Restart Router Resetting or Rebooting the Router will not delete any of your configuration settings. Click the Restart Router button below to reset the Router . Restore factory defaults Select the Restore factory defaults tab from the Utilities tabs.
Using this option will restore all of the settings in the Router to the factory (default) settings. It is recommended that you backup your settings before you restore all of the defaults. T o restore the factory default settings, click the Restore Defaults button below .
Fig.3.25 File download Click on Save and the following dialogue will appear: Fig.3.26 Save as Y ou can then choose the name and the location, where you want to save the configuration file. Click Save button then. Restore Previous Settings Select the Restore Previous Settings tab from the Utilities tabs.
Fig.3.27 Restore previous Setings This option will allow you to restore previously saved configuration, or load a file sent to you through the Corinex T echnical Support. Click on Browse button and in the following dialogue, select the previously saved configuration file.
Firmware Update Select the Firmware Update tab from the Utilities tabs. The following screen will appear: Fig.3.29 Firmware Update This feature enables you to change/upgrade the Firmware (Router’s internal software) through by the file found on the Corinex Support Web page or sent to you by the Corinex T echnical Support.
Fig.3.30 Choose file After selecting the firmware file, click the Open button and then (in the display screen) Upgrade button. 66 Utilities Corinex Powerline Router User Guide.
System Settings Select the Systems Settings tab from the Utilities tabs. The following screen will appear: Fig.3.31 System Settings In the T ype in new P assword field you can change the management access password to the Router .
only selected IP address Only this IP address can remotely manage the Router field to manage the Router . This is an advanced feature and you should enable it only when you have changed the Router access password from its default value to your own setting.
Because the LAN side of the Router is a switch, powerline management messages come through to the powerline port of the Router . Fig.3.32 Configuration of the Powerline port through the Ethernet Then by using the Corinex Setup T ool , you can discover the powerline port of the Router , as it will appear in the first window of the T ool.
Installing the Setup T ool 1. Insert the installation CD. The CD should automatically start the installation process. If the installation program does not start automatically , start the application by selecting My Computer , usually found on the desktop or Laptop start up screen.
3. The next screen will ask where the Setup T ool should be installed. Click Next to continue. Fig.3.35 Select Destination Directory 4. This screen will ask where the Setup program should place the program’s shortcuts. Select the Start Menu Folder or simply click Next .
5. The following screen will appear to inform you that Setup is ready to begin installing the Setup T ool on your computer . Click Install . Fig.3.37 Ready to Install Running the Setup T ool The setup so far allows transmission of data encrypted with a universal key .
Fig.3.38 Select Local Powerline Adapter 2. Make sure, you are configuring the powerline port of the Router , not any other adapter , which Corinex Setup T ool may find in the network. Compare the value in the field Local Adapters on your screen with the MAC PLC on the bottom of your Router .
4. Click Next again to program the Corinex Powerline Router with the new encryption key . This will take a few seconds. The next screen will look similar to the following screen. The white box will list the MAC addresses of all other installed powerline devices on the network that are programmed with your chosen network password.
3 . 1 0 S e t u p o f R o u t e r S N M P P o w e r l i n e A g e n t o n t h e O P M M a n a g e m e n t S t a t i o n Corinex Open Powerline Management (OPM) is a powerful and versatile network management software tool that allows the operators to configure, monitor and test all P owerline devices across their entire network.
Adding a Local Network After clicking on the Add button in the main window (Fig. 1), the wizard will appear and the administrator has to choose the option Add Local Network as shown in Fig 3.
Fig. 3.44 Completing the Add Local Network wizard After clicking on the Finish button, a Local Network named "floor 1" will be created and you will be asked if you want to add a Powerline network. If you click Y es you will continue with adding a Powerline network.
Fig. 3.46 Adding Powerline Network - choosing a name for a Powerline Network After clicking on the Finish button in Completing dialogue, you will be asked if you want to add a Powerline device. If you click Y es you will continue with adding a Powerline device.
If you need to add a powerline device that is not connected to the powerline now , you need to click on the Disconnected device check box. This action will give the possibility to remember the Powerline devices for future reference and use in an associated network structure.
In order to effectively manage the network, you must search for all Powerline devices connected locally to that associated Powerline Agent within the overall network and the system will list all the devices accessible with a used SNMP read string and active communication ports.
Fig. 3.52 Adding a Powerline Device – Detailed device settings. By clicking on the Next button of the Fig. 3.52 window , the following dialogue will appear (Fig 3.
After clicking on this wizard’s Finish button (Fig 3.53), the main window tree view will contain the selected device (Fig 3.54) as recognized by the network. In a few seconds (max. 25) the next devices, which are part of the same Powerline network, will appear .
4 Appendix A: Troubleshooting 4 . 1 C o r i n e x P r o d u c t S u p p o r t Y ou may contact the Corinex "help desk" by sending an e-mail to: support@corinex.
3. Check that the devices exist on the network: Start the Setup T ool, click "Next" and see if all devices on your network are found. If all devices are listed, skip this section. If a device is missing: • Make sure all computers have only one active network slot.
• T ry another power outlet. If you still have trouble, you may contact the Corinex "help desk" by sending an e-mail to: support@corinex.com - describing your problem - reporting the devic.
5 Appendix B: Glossary 10BaseT - An Ethernet standard that uses twisted wire pairs. 100BaseTX - IEEE physical layer specification for 100 Mbps over two pairs of Category 5 UTP or STP wire. 1000BASE- T - A 100 Mbps technology based on the Ethernet/CD network access method.
channel, in terms of how much data the facility can transmit in a fixed amount of time; expressed in bits per second (bps). 2. The difference between the highest and lowest frequencies of a band that can be passed by a transmission medium without undue distortion, such as the AM band 535 to 1705 kilohertz.
term for user interfaces that let you browse text files online. Buffer - A storage area used for handling data in transit. Buffers are often used to compensate for differences in processing speed between network devices. Byte - The fundamental unit that a computer uses in its operation.
Mbps and is usually utilized for 100BaseTX networks. Database - A database is a collection of data that is organized so that its contents can easily be accessed, managed, and updated. Data Packet - One frame in a packet-switched message. Most data communications is based on dividing the transmitted message into packets.
DNS - Domain Name System (DNS). The distributed name/address mechanism used in the Internet. DOCSIS - Known as CableLabs Certified Cable Modems, DOCSIS (Data Over Cable Service Interface Specification.
Decryption applies the algorithm in reverse to restore the data to its original form. Ethernet - A baseband LAN specification invented by X erox Corporation and developed jointly by Xerox, Intel, and Digital Equipment Corporation. Ethernet networks operate at 10 Mbps using CSMA/CD to run over coaxial cable.
Hyper T ext T ransfer Protocol (HT TP) – 1. The protocol most commonly used in the World Wide Web to transfer information from Web servers to Web browsers. 2. The protocol that negotiates document delivery to a W eb browser from a Web server . Hyper T ext Markup Language (HTML) – 1.
individuals and companies access to the Internet and other related services such as website building and virtual hosting. JavaScript - JavaScript is a scripting language that allows dynamic behavior to be specified within HTML documents.
Network - A system that transmits any combination of voice, video, and/or data between users. Network Interface Card (NIC) - The circuit board or other hardware that provides the interface between a communicating DTE and the network. Also called an adapter .
Port Mirroring - Port mirroring, also known as a roving analysis port, is a method of monitoring network traffic that forwards a copy of each incoming and outgoing packet from one port of a network switch to another port where the packet can be studied.
Shared Ethernet - Conventional CSMA/CD Ethernet configuration to which all stations are attached by a hub and share 10 or 100 Mbps of bandwidth. Only one session can transmit at a time. This is the most popular network type today . Simple Network Management Protocol (SNMP) - The Internet network management protocol.
Swapping - Replacing one segment of a program in memory with another and restoring it back to the original when required. Switch – 1. A data switch connects computing devices to host computers, allowing a large number of devices to share a limited number of ports.
a file on the Web or any other Internet facility . URLs are typed into the browser to access Web pages, and URLs are embedded within the pages themselves to provide the hypertext links to other pages. User Datagram Protocol (UDP) - A connectionless transport-layer protocol belonging to the Internet protocol family .
6 Appendix C: How to Ping your ISP’s E-mail and W eb addresses Virtually all Internet addresses are configured with words or characters (e.g., www .corinex.com, www .yahoo.com, etc.). In actuality , however , these Internet addresses are assigned to IP addresses, which are the true addresses on the Internet.
that the location for which you’re trying to find an IP address is configured as corinex.com ). Press Enter . Information such as the following data, taken from a ping of Microsoft Network’s e-mail server , will be displayed. Fig. 6.1 Pinging 4. Write down the IP address returned by the ping command.
2. Write down the web address returned by the ping command (In the example in Figure 6.3 corinex.com is the web address). This web address is the web address assigned to the IP address you just pinged. While the IP address of mail could conceivably change, it is likely that this web address will not.
7 Appendix D: Finding the MAC address and IP address of your computer’s Ethernet Adapter This section describes how to find the MAC address of your Ethernet adapter of your computer to do either MAC Filtering or MAC Address Cloning for the Router and ISP .
The example in Figure 7.1 shows the IP address of your Ethernet adapter as 10.101.2.38. Y our computer may show something different. 7 . 2 F o r W i n d o w s N T , 2 0 0 0 a n d X P The following steps show an alternative way of obtaining the MAC address and IP address for your Ethernet adapter .
7 . 3 F o r L i n u x P C From the Start Button on Desktop bar , choose T erminals -> Xterm (or any other convenient terminal). Fig. 7.3 Starting T erminal Login as superuser , issuing command su , pressing Enter . Provide the password, and press Enter .
7 . 4 F o r M a c i n t o s h O S X c o m p u t e r 1. In Applications open Utilities . Fig. 7.5 Aplications 2. In Utilities select Network Utility Fig.
3. Select the interface connected to the Router through the Ethernet cable or through the powerline. Fig. 7.7 Network Utility 4. Field Hardware address contains MAC Address of the selected interface.
107 Index Corinex Powerline Router User Guide Index 1000BASE- T 86 10BaseT 86, 88 A AC cables 83 Adapter 4, 5, 10, 17, 18, 50, 52, 73, 84, 86, 102 Advanced Settings 42, 53, 54, 55, 56, 57, 58, 59, 60 .
108 Index Corinex Powerline Router User Guide mIRC 8, 93 MTU 8, 39, 93 N Narrowband 93 NA T 5, 6, 7, 8, 43, 68, 93 NEK 9, 17 netman 49 Netscape 9, 41, 42 Network 3, 5, 15, 18, 21, 23, 28, 29, 30, 31, .
An important point after buying a device Corinex Global Powerline Router (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Corinex Global Powerline Router yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Corinex Global Powerline Router - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Corinex Global Powerline Router you will learn all the available features of the product, as well as information on its operation. The information that you get Corinex Global Powerline Router will certainly help you make a decision on the purchase.
If you already are a holder of Corinex Global Powerline Router, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Corinex Global Powerline Router.
However, one of the most important roles played by the user manual is to help in solving problems with Corinex Global Powerline Router. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Corinex Global Powerline Router along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
