Instruction/ maintenance manual of the product TC1000 Compaq
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b Maintenance and Service Guide Compaq T ab let PC TC1000 Document P ar t Number : 268627-001 November 2002 This guide is a troubleshooting reference used for maintaining and servicing the tablet PC.
© 2002 Compaq Information T echnologies Group, L.P . Compaq and the Compaq logo are trademarks of Compaq Information T echnologies Group, L.P . in the U.S. and/or other countries. Microsoft and W indo ws are trademarks of Microsoft Corporation in the U.
Maintenance and Ser vice Guide iii Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8 1.3 Clearing a Password .
iv Maintenance and Ser vice Guide 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Tablet PC System Major Components . . . . . . . . . . . . 3–2 3.3 Miscellaneous Cable Kit Compone nts . .
Maintenance and Ser vice Guide v 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . .
vi Maintenance and Ser vice Guide.
Maintenance and Ser vice Guide 1–1 1 Pr oduct Description The Compaq T ablet PC TC1000 offers a T ransmeta 1.0-GHz processor with 512-KB cache, a 10.4-inch color TFT XGA display , 256 MB (133 MHz) SDRAM, and nV idia GeF orce2Go graphics with 16 MB of video SDRAM.
1–2 Maintenance and Ser vice Guide Product Description The optional docking station provides access to a MultiBay and a v ariety of connectors. Figure 1-2.
Product Description Maintenance and Ser vice Guide 1–3 1.1 Models T ablet PC models are shown in T ables 1-1 and 1-2 T able 1-1 Compaq T ablet PC TC1000 Naming Con v entions Key CTC1000 T 100 X0 30 .
1–4 Maintenance and Ser vice Guide Product Description T able 1-2 Compaq T ablet PC TC1000 Models The fo llowing Compaq T ab let PC TC1000 models use config.
Product Description Maintenance and Ser vice Guide 1–5 The fo llowing Compaq T ab let PC TC1000 models use config. code LBRZ and f eature: ■ P en and P ointStick k eyboard ■ 6-cell, 4.
1–6 Maintenance and Ser vice Guide Product Description The f ollowing models represent config ure-to-order Compaq T ab let PC TC1000 models and use config. code LBQZ. These tablet PC models f eature: ■ P en and P ointStick k eyboard ■ 6-cell, 4.
Product Description Maintenance and Ser vice Guide 1–7 CTC1000 T 100 X0 30 0 8 76 T United States 470046-342 CTC1000 T 100 X0 30 0 8 38 T United States 470046-341 CTC1000 T 100 X0 30 0 8 25 T United.
1–8 Maintenance and Ser vice Guide Product Description 1.2 Features ■ 1.0-GHz T ransmeta Crusoe 5800 processor with 512-KB integrated cache ■ nV idia GeForce2Go graphics controller with 16 MB SDRAM ■ 256 MB high-performance Synchronous DRAM (SDRAM), expandable to 768 MB ■ Microsoft W indows XP T ablet Edition ■ 10.
Product Description Maintenance and Ser vice Guide 1–9 ❏ 8X Max D VD-ROM dri ve ❏ 8X Max D VD-CDR W combination drive ❏ 40- or 30-GB hard dri ve ■ Support for the follo wing connectors on th.
1–10 Maintenance and Ser vice Guide Product Description 1.3 Clearing a P assw ord If the tablet PC you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS: 1. Remov e the battery pack and mini PCI communications/ memory expansion slot co ve r .
Product Description Maintenance and Ser vice Guide 1–11 1.4 P ower Mana g ement The tablet PC comes with po wer management features that extend battery operating time and conserv e po wer .
1–12 Maintenance and Ser vice Guide Product Description 1.5 T ablet PC External Components The external components on the front panel of the tablet are sho wn in Figure 1-3 and described in T able 1-3.
Product Description Maintenance and Ser vice Guide 1–13 2 Batter y light On: A batter y pack is charging. Flashing: A battery pack that is the only av ailable power sour ce has reached a low-battery condition. 3 A C adapter light On: AC po wer is being supplied through the A C adapter .
1–14 Maintenance and Ser vice Guide Product Description The tablet top side components are sho wn in Figure 1-4 and described in T able 1-4. Figure 1-4. T op Side Components T able 1-4 T op Side Components Item Component Function 1 USB connector Connects an optional USB 2.
Product Description Maintenance and Ser vice Guide 1–15 7 CompactFlash card eject button Ejects an optional CompactFlash card from the CompactFlash card slot. 8 CompactFlash card slot Supports an optional T ype I or T ype II CompactFlash card. 9 External MultiBay connector Connects an optional USB 2.
1–16 Maintenance and Ser vice Guide Product Description The tablet left side components are sho wn in Figure 1-5 and described in T able 1-5. Figure 1-5. Left Side Components T able 1-5 Left Side Components Item Component Function 1 Security cable slot Attaches an op tional security cable to the tablet PC .
Product Description Maintenance and Ser vice Guide 1–17 3 Air vent Allows airflo w to cool internal components. Ä CA UTION: T o prev ent damage, the tab let PC shuts down if an ov erheating condition occurs.
1–18 Maintenance and Ser vice Guide Product Description The tablet right side components are sho wn in Figure 1-6 and described in T able 1-6. Figure 1-6. Right Side Components T able 1-6 Right Side Components Item Component Function 1 Jog dial Functions like the enter and the up and down arro w ke ys on a standard ke yboard.
Product Description Maintenance and Ser vice Guide 1–19 3 Windows security but to n When pressed with the pen tip or a small object such as the end of a paper clip while: ■ Windows is open, enters the ctrl+alt+delete command. ■ The Setup utility is open, enters the reset command.
1–20 Maintenance and Ser vice Guide Product Description The tablet bottom side components are sho wn in Figure 1-7 and described in T able 1-7. Figure 1-7. Bottom Side Components T able 1-7 Bottom Side Components Item Component Function 1 Docking alignment slots (2) Secur e the tablet PC to an optional T ablet PC Docking Station.
Product Description Maintenance and Ser vice Guide 1–21 The components on the bottom of the tablet are sho wn in Figure 1-8 and described in T able 1-8.
1–22 Maintenance and Ser vice Guide Product Description 3 Product identification label Con tains the serial number of the tablet PC and a code describing the original configuration of the tablet PC . Y ou will need the ser ial number if y ou call Compaq customer suppor t.
Product Description Maintenance and Ser vice Guide 1–23 12 Battery quick check lights (3 ) On: Each light represents a percent of a full charge. F or e xample, when all three lights are on, the batter y pack is fully charged. Flashing: When one light is flashing, less than 10 percent of a full charge remains in the batter y pack.
1–24 Maintenance and Ser vice Guide Product Description 1.6 Ke yboard Components The front panel components on the optional ke yboard are show n in Figure 1-9 and described in T able 1-9.
Product Description Maintenance and Ser vice Guide 1–25 3 K eyboard connector Connects t he k eyboard to the ke yboard connector on the tablet PC . 4 Tilt adjustment Tilts the tabl et PC f orward or backw ard while it is connecte d to the ke yboard.
1–26 Maintenance and Ser vice Guide Product Description The external components on the front panel of the ke yboard are sho wn in Figure 1-10 and described in T able 1-10.
Product Description Maintenance and Ser vice Guide 1–27 T able 1-10 Ke yboard Fr ont P anel Components Item Component Function 1 Function ke ys P erform system and application tasks. For e xample, in the Microsoft Windows operating system and many applications , pressing F1 opens a Help file.
1–28 Maintenance and Ser vice Guide Product Description The components on the rear panel and bottom of the optional ke yboard are shown in Figure 1-11 and described in T able 1-11.
Product Description Maintenance and Ser vice Guide 1–29 T able 1-11 Ke yboard Rear P anel and Bottom Components Item Component Function 1 Screen protector slots Attach the screen protector to the k eyboard. 2 Attachment release sw it c h Releases an attachment, such as the por tfolio or optional screen protector , from the ke yboard.
1–30 Maintenance and Ser vice Guide Product Description 1.7 Doc king Station Components The front and left side components on the optional docking station are sho wn in Figure 1-12 and described in T able 1-12.
Product Description Maintenance and Ser vice Guide 1–31 T able 1-12 Docking Station Fr ont and Left Side Components Item Component Function 1 Docking stand Holds the tablet PC when it is dock ed. 2 Docking eject pin Disconnects the tablet PC and doc king stand docking connectors when the release handle is pulled.
1–32 Maintenance and Ser vice Guide Product Description The rear panel and right side components on the optional docking station are sho wn in Figure 1-13 and described in T able 1-13.
Product Description Maintenance and Ser vice Guide 1–33 T able 1-13 Docking Station Rear P anel and Right Side Components Item Component Function 1 Pivot arm Tilts the docking stand f orward and backw ard to enable diff erent viewing angles and diff erent docking modes .
1–34 Maintenance and Ser vice Guide Product Description 1.8 Design Overview This section presents a design ov ervie w of key parts and features of the tablet PC. Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps.
Maintenance and Ser vice Guide 2–1 2 T r oubleshooting Å W ARNING: Only authorized technicians tr ained by Compaq should repair this equipment. All troubl eshooting and repair procedures are detailed to allow only s ubassemb ly/module lev el repair .
2–2 Maintenance and Ser vice Guide T roubleshooting ■ Compaq Diagnostics —A system information and diagnostic utility that is used within your W indows operating system. Use this utility whene ver possible to: ❏ Display system information. ❏ T e st system components.
T roubleshooting Maintenance and Ser vice Guide 2–3 Selecting fr om the File Menu T able 2-1 File Menu Select T o Do This System Inf or mation ■ View identification inf or mation about the tablet PC , a docking base, and an y batter y packs in the system.
2–4 Maintenance and Ser vice Guide T roubleshooting Selecting fr om the Security Menu T able 2-2 Security Menu Select T o Do This Setup P ass word Enter , change, or delete a setup pass word. (The setup pass word is called an administrator pass word in Compaq Computer Security , a program accessed from the Windo ws Control Pa n e l .
T roubleshooting Maintenance and Ser vice Guide 2–5 Selecting fr om the Adv anced Menu T able 2-3 Adv anced Menu Select T o Do This Language (or press F2 ) Change the Computer Setup language . Boot Options Enable/disab le: ■ QuickBoot, which starts the tablet PC more quickly b y eliminating some star tup tests.
2–6 Maintenance and Ser vice Guide T roubleshooting De vice Options (continued) ■ Change the parallel por t mode from EPP (Enhanced P arallel P or t [default]) to standard, bidirectional, EPP or ECP (Enhanced Capabilities P or t). ■ Set video-out mode to NTSC (def ault), P AL, NTSC-J , or P AL-M.
T roubleshooting Maintenance and Ser vice Guide 2–7 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics windo w opens. Y ou can display more or less information from anywhere within Compaq Diagnostics by selecting Le vel on the menu bar .
2–8 Maintenance and Ser vice Guide T roubleshooting Obtaining, Saving, or Printing Dia gnostic T est Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control P anel > Compaq Diagnostics. 2. Select the Te s t tab. 3. In the scroll box, select the category or de vice you want to test.
T roubleshooting Maintenance and Ser vice Guide 2–9 5. Select a test mode: ❏ Interactive Mode —Provides maximum control o ver the testing process. Y ou determine whether the test was passed or failed and may be prompted to insert or remo ve de vices.
2–10 Maintenance and Ser vice Guide T roubleshooting 2.3 T r oubleshooting Flo wchar ts Ta b l e 2 - 4 T roubleshooting Flowc harts Over view Flowchart Description 2.1 Initial troubleshooting 2.2 No power , par t 1 2.3 No power , par t 2 2.4 No power , par t 3 2.
T roubleshooting Maintenance and Ser vice Guide 2–11 Flowc har t 2.1—Initial T roub leshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to Section 2.
2–12 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.2—No P ower , P ar t 1 1. Reseat the power cables in the docking station and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. Done Remove from docking station (if applicable).
T roubleshooting Maintenance and Ser vice Guide 2–13 Flowc har t 2.3—No P ower , P ar t 2 Continued from Section 2.2, No Power , Part 1. Visually check for debris in battery socket and clean if necessary . Done N Y Power on? Check battery by recharging, moving it to another tablet PC, or replacing it.
2–14 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.4—No P ower , P ar t 3 Continued from Section 2.3, No Power , Part 2. Reseat AC adapter in tablet PC and at power source. Internal or external AC adapter? Done Done Done Done Power on? Power on? Power on? Plug directly into AC outlet.
T roubleshooting Maintenance and Ser vice Guide 2–15 Flowc har t 2.5—No P ower , P ar t 4 Y N Continued from Section 2.4, No Power , Part 3. Reseat loose components and boards and replace damaged items. Open tablet PC. Loose or damaged parts? Y Close tablet PC and retest.
2–16 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.6—No Video, P art 1 A N Stand-alone or Docking Station? No Video. Replace the following one at a time. T est after each replacement. 1. Cable between notebook and tablet PC display (if applicable) 2.
T roubleshooting Maintenance and Ser vice Guide 2–17 Flowc har t 2.7—No Video, P art 2 Y N Continued from Section 2.6, No Video, Part 1. Done Adjust external monitor display .
2–18 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.8—Nonfunctioning Docking Station (if applicable) Y N Reseat power cord in docking station and power outlet. N Replace the following docking station components one at a time. Check tablet PC operation after each replacement.
T roubleshooting Maintenance and Ser vice Guide 2–19 Flowc har t 2.9—No Operating System (OS) Loading No OS loading from hard drive, go to Section 2.10. Reseat power cord in docking station and power outlet. No OS loading from diskette drive, go to Section 2.
2–20 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.10—No OS Loading from Har d Drive , P art 1 Go to Section 2.17, Nonfunctioning Device. Y Done N OS not loading from hard drive. Nonsystem disk message? Go to Section 2.11, No OS Loading from Hard Drive, Part 2.
T roubleshooting Maintenance and Ser vice Guide 2–21 Flowc har t 2.11—No OS Loading from Har d Drive , P art 2 Continued from Section 2.10, No OS Loading from Hard Drive, Part 1. Reseat hard drive. Done CD or diskette in drive? 1. Replace hard drive.
2–22 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.12—No OS Loading from Har d Drive , P art 3 Y System files on hard drive? Continued from Section 2.11, No OS Loading from Hard Drive, Part 2. Clean virus. Done N Install OS and reboot.
T roubleshooting Maintenance and Ser vice Guide 2–23 Flowc har t 2.13—No OS Loading from Diskette Drive Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot tablet PC.
2–24 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.14—No OS Loading from CD- or D VD-ROM Drive Y Done N Bootable disc in drive? Disc in drive? No OS Loading from CD- or DVD-ROM Drive. Install bootable disc and reboot tablet PC. Go to Section 2.
T roubleshooting Maintenance and Ser vice Guide 2–25 Flowc har t 2.15—No A udio, P art 1 No Audio. N T ablet PC in docking station (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally . Go to Section 2.
2–26 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.16—No A udio, P art 2 YN Continued from Section 2.15, No Audio, Part 1. Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker .
T roubleshooting Maintenance and Ser vice Guide 2–27 Flowc har t 2.17—Nonfunctioning Device Done Any physical device detected? Y N Unplug the nonfunctioning device from the tablet PC, and inspect cables and plugs for bent or broken pins or other damage.
2–28 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.18—Nonfunctioning Ke yboar d Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect tablet PC to good external keyboard.
T roubleshooting Maintenance and Ser vice Guide 2–29 Flowc har t 2.19—Nonfunctioning P ointing Device Y N OK? Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect tablet PC to good external pointing device.
2–30 Maintenance and Ser vice Guide T roubleshooting Flowc har t 2.20—No Network or Modem Connection Y Disconnect all power from the tablet PC and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated.
Maintenance and Ser vice Guide 3–1 3 Illustrated P ar ts Catalog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers and option part numbers.
3–2 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.2 T ablet PC System Major Components Figure 3-2. T ablet PC Major Components.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–3 T able 3-1 Spare P arts: T ablet PC System Major Components Item Description Spare P art Number 1 Display components Displa y panel ass.
3–4 Maintenance and Ser vice Guide Illustrated P ar ts Catalog Figure 3-2. T ablet PC Major Components.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–5 T able 3-1 Spare P arts: T ablet PC System Major Components (Continued) Item Description Spare P art Number 4 System board (includes f .
3–6 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.3 Miscellaneous Cable Kit Components Figure 3-3. Miscellaneous Cable Kit Components T able 3-2 Miscellaneous Cable Kit Components Spa.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–7 3.4 Miscellaneous Plastics/Har d ware Kit Components Figure 3-4. Miscellaneous Pl astic/Hard ware Kit Contents T able 3-3 Miscellaneous.
3–8 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.5 Ke yboard Figure 3-5. T ablet PC TC1000 Keyboar d Ta b l e 3 - 4 T ablet PC TC1000 Keyboar d Description Spare P art Number T ablet.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–9 3.6 Doc king Station Figure 3-6. Compaq T ablet PC TC1000 Docking Station Ta b l e 3 - 5 Optional Docking Station Description Spare P a.
3–10 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.7 Doc king Station Components Figure 3-7. Compaq T ablet PC TC1000 Docking Station Components.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–11 T able 3-6 Docking Station Components Item Description Spare P art Number 1 Docking stand and piv ot ar m 311189-001 2 T op case 31119.
3–12 Maintenance and Ser vice Guide Illustrated P ar ts Catalog 3.8 Miscellaneous Ta b l e 3 - 7 Spare P arts: Miscellaneous (not illustrated) Description Spare P art Number A C power cor d, 3 wire .
Maintenance and Ser vice Guide 4–1 4 Remo val and Replacement Preliminaries This chapter provides essential information for proper and safe remov al and replacement service.
4–2 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.2 Service Considerations The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–3 4.3 Pre venting Damage to Remo v able Drives Remov able driv es are fragile components that must be handled with care.
4–4 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.4 Pre venting Electrostatic Dama g e Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity .
Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–5 ■ Store reusable electrostatic-sensiti ve parts from assemblies in protecti ve packaging or nonconducti ve foam. ■ Use transporters and con veyors made of antistatic belts and roller bushings.
4–6 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries 4.7 Gr ounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system.
Remov al and Replacement Preliminaries Maintenance and Ser vice Guide 4–7 ■ Nonconducti ve plastic bags, tubes, or box es ■ Metal tote boxes ■ Electrostatic voltage le vels and protecti ve materials T able 4-1 shows ho w humidity affects the electrostatic voltage le vels generated b y different acti vities.
4–8 Maintenance and Ser vice Guide Remov al and Replacement Preliminaries.
Maintenance and Ser vice Guide 5–1 5 Remo val and Replacement Pr ocedures This chapter provides remo v al and replacement procedures. T orx T8 and Phillips P0 screws are remo ved during the disassembly of the tablet PC and the docking station.
5–2 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.1 Serial Number Report the tablet PC serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the tablet PC (Figure 5-1).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–3 5.2 Disassembl y Sequence Char t Use the chart belo w to determine the section number to be referenced when removing tablet PC components. Ta b l e 5 - 1 Disassembly Sequence Chart Section Description Number of screws removed 5.
5–4 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.3 Preparing the T ablet PC f or Disassembl y Perform the follo wing steps before disassembling the tablet PC: 1. T urn off the tablet PC. 2. Disconnect the A C adapter and all external devices.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–5 b . Remov e the PM2.0 × 4.0 scre w 1 that secures the battery pack to the tablet PC (Figure 5-2). c. Slide the battery release latch 2 to ward the back of the tablet to release the battery pack.
5–6 Maintenance and Ser vice Guide Remov al and Replacement Procedures 4. Remov e the mini PCI communications board by follo wing these steps: a. T urn the tablet panel side down with the po wer switch and jog dial facing you. b . Remov e the two PM2.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–7 e. Disconnect the modem cable 1 and the two antenna cables 2 from the mini PCI communications board (Figure 5-4). f. Spread the retaining tabs 3 securing the mini PCI communications board to the system board.
5–8 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5. Remov e the memory expansion board b y following these steps: a. Remov e the mini PCI communications/memory expansion slot co ver . b . Spread the retaining tabs 1 securing the memory expansion board to the system board (Figure 5-5).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–9 6. Remov e the hard dri ve b y following these steps: a. T urn the tablet PC panel side down with the po wer switch and jog dial facing you. b . Remov e the two PM2.0 × 4.0 scre ws 1 that secure the hard dri ve cov er to the tablet PC (Figure 5-6).
5–10 Maintenance and Ser vice Guide Remov al and Replacement Procedures e. Use the tab 1 on the right side of the hard dri ve to slide the dri ve to the right 2 and disconnect it from the system board (Figure 5-7). f. Remov e the hard dri ve from the tablet 3 .
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–11 5.4 Real Time Cloc k (R TC) Battery Perform the follo wing steps to remov e the R TC battery: 1. Prepare the tablet PC for disassembly (Section 5.3). 2. Remov e the mini PCI communications/memory expansion slot cov er .
5–12 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.5 Displa y P anel Assembly Perform the follo wing steps to remov e and disassemble the display panel assembly: 1. Prepare the tablet PC for disassembly (Section 5.3). 2. T urn the tablet PC panel side down with the po wer switch and jog dial facing you.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–13 3. Remov e the se ven TM2.5 × 7.0 scre ws 1 that secure the display panel assembly to the tablet PC (Figure 5-9). 4. Open the bottom tilt foot 2 and remov e the TM2.5 × 7.0 scre w 3 that secures the display panel assembly to the tablet PC.
5–14 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5. Slide and hold the ke yboard release latch 1 to the right (Figure 5-10). 6. Remov e the TM2.5 × 7.0 scre w 2 that secures the display panel assembly to the tablet PC. 7. Disconnect the digitizer cable 3 in the hard dri ve bay .
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–15 8. T urn the tablet PC panel side up with the power switch and jog dial facing you. 9. Lift and hold the front edge of the base enclosure 1 until it rests at a 45-degree angle (Figure 5-11).
5–16 Maintenance and Ser vice Guide Remov al and Replacement Procedures 12. Position the display panel assembly so the display panel is facing do wn and the in verter and bridge battery are facing you. 13. Remov e the two PM2.0 × 5.0 scre ws 1 that secure the display panel bracket to the display panel assembly (Figure 5-12).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–17 15. Disconnect the in verter board cable 1 from the in verter board (Figure 5-13). 16. Release the ZIF connector 2 to which the in verter board cable is attached and disconnect the cable 3 .
5–18 Maintenance and Ser vice Guide Remov al and Replacement Procedures 18. Remov e the four PM2.0 × 4.0 scre ws 1 that secure the display panel to the display bezel (Figure 5-14). 19. Swing the two fle x cables to the left 2 . 20. Lift the front edge of the display panel 3 and slide it forward 4 to remo ve it from the display bezel.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–19 21. Remov e the PM2.0 × 5.0 scre w 1 that secures the digitizer to the display panel assembly (Figure 5-15). 22. Lift the front edge of the digitizer 2 and slide it out 3 of the display panel.
5–20 Maintenance and Ser vice Guide Remov al and Replacement Procedures 23. Disconnect the bridge battery cable 1 from the panel in verter board (Figure 5-16). 24. Remov e the bridge battery 2 from the panel bezel. Figure 5-16. Removing the Bridge Battery Re verse the preceding procedures to reassemble and install the display panel assembly .
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–21 5.6 Speaker Assembl y Perform the follo wing steps to remov e the speaker assembly: 1. Prepare the tablet PC for disassembly (Section 5.3). 2. Remov e the display panel assembly (Section 5.
5–22 Maintenance and Ser vice Guide Remov al and Replacement Procedures 6. Release the system board ZIF connector 1 to which the speaker cable is attached and disconnect the cable 2 from the system board (Figure 5-18). 7. Remov e the tape 3 that secures the speaker cable to the PC Card assembly .
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–23 5.7 Digitizer Cable ✎ The digitizer cable is included in the Miscellaneous Cable Kit, spare part number 310673-001. Perform the follo wing steps to remov e the digitizer cable: 1.
5–24 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.8 System Boar d Perform the follo wing steps to remov e the system board: 1. Prepare the tablet PC for disassembly (Section 5.3). 2. Remov e the display panel assembly (Section 5.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–25 3. Position the tablet PC base enclosure so the heat sink grille faces you. 4. Remov e the four TM2.5 × 7.0 scre ws 1 that secure the ke yboard release assembly to the base enclosure (Figure 5-20).
5–26 Maintenance and Ser vice Guide Remov al and Replacement Procedures ✎ When installing the ke yboard release assembly , make sure the actuator tab 1 in the base enclosure is in the leftmost position. After this tab is positioned properly , install the ke yboard release assembly 2 and scre ws 3 (Figure 5-21).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–27 6. Position the base enclosure so the PC Card slot is facing you. 7. Press the PC Card release button 1 to release it from the base enclosure. Press the button a second time to eject the contents of the PC Card slot (Figure 5-22).
5–28 Maintenance and Ser vice Guide Remov al and Replacement Procedures 11. Release the ZIF connector 1 to which the switch board cable is attached and disconnect the cable 2 from the system board (Figure 5-23). 12. Release the ZIF connector 3 to which the switch board cable is attached and disconnect the cable 4 from the switch board.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–29 13. Release the ZIF connector 1 to which the LED board cable is attached and disconnect the LED board cable 2 from the system board (Figure 5-24). 14. Remov e the four PM2.0 × 5.
5–30 Maintenance and Ser vice Guide Remov al and Replacement Procedures 15. Position the base enclosure so the heat sink grille faces you. 16. Use the heat sink grille 1 to lift the right side of the system board 2 until it rests at a 45-degree angle (Figure 5-25).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–31 5.9 F an and Heat Sink ✎ The fan and heat sink are included with the system board. A fan and heat sink can also be ordered using spare part number 310665-001. Perform the follo wing steps to remov e the fan and heat sink: 1.
5–32 Maintenance and Ser vice Guide Remov al and Replacement Procedures 4. Remov e the three PM2.0 × 3.5 scre ws 1 that secure the EMI shield to the base enclosure (Figure 5-26). 5. Remov e the shield 2 . 6. Disconnect the fan cable 3 from the system board.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–33 7. T urn the system board bottom side up with the heat sink grille facing you. 8. Remov e the mylar system board shield 1 (Figure 5-27). 9. Remov e the three PM2.0 × 5.0 scre ws 2 that secure the fan and heat sink to the system board.
5–34 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5.10 Modem Cable ✎ The modem cable is included in the Miscellaneous Cable Kit, spare part number 310673-001. Perform the follo wing steps to remov e the modem cable: 1. Prepare the tablet PC for disassembly (Section 5.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–35 5.11 Switch Boar d Perform the follo wing steps to remov e the switch board: 1. Prepare the tablet PC for disassembly (Section 5.3). 2. Remov e the display panel assembly (Section 5.
5–36 Maintenance and Ser vice Guide Remov al and Replacement Procedures 5. Route the wireless LAN antenna cable 1 out of the clips in the pen holder (Figure 5-29). 6. Remov e the PM2.0 × 3.5 scre w 2 that secures the switch board to the base enclosure.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–37 5.12 Doc king Station Perform the follo wing steps to disassemble the docking station: 1. Position the docking station bottom side up, resting on the docking stand, with the bottom case facing you.
5–38 Maintenance and Ser vice Guide Remov al and Replacement Procedures 3. Position the docking station top side up with the rear panel facing you and the docking stand swung all the way back. 4. Lift the left rear edge of the top case 1 until the rear edge of the case 2 disengages from the bottom case (Figure 5-31).
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–39 6. Disconnect the docking stand cable 1 from the board assembly 2 (Figure 5-32).
5–40 Maintenance and Ser vice Guide Remov al and Replacement Procedures ✎ Make sure the docking stand and pi v ot arm are supported before removing the follo wing screws. The docking stand and pi v ot arm can fall if not supported. 7. Remov e the follo wing screws: ❏ T wo PM2.
Remov al and Replacement Procedures Maintenance and Ser vice Guide 5–41 9. Disconnect the switch cable 1 from the board assembly (Figure 5-34). 10. Remov e the se ven PM2.5 × 5.0 scre ws 2 that secure the board assembly to the bottom case. Figure 5-34.
5–42 Maintenance and Ser vice Guide Remov al and Replacement Procedures 11. Lift the front edge of the board assembly 1 until it rests at an angle (Figure 5-35). 12. Slide the board assembly forward 2 until the rear panel connectors clear the bottom case.
Maintenance and Ser vice Guide 6–1 6 Specifications This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Ta b l e t P C Dimensions Height Width Depth 27.4 cm 21.6 cm 2.0 cm 10.8 in 8.5 in .8 in W eight (varies b y configuration) Ta b l e t P C o n l y T ablet PC with keyb o ar d 1.
6–2 Maintenance and Ser vice Guide Specifications ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The tablet PC ope rates well within this range of temperatures. Altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.
Specifications Maintenance and Ser vice Guide 6–3 Ta b l e 6 - 2 10.4-inch XGA, TFT Displa y Dimensions Height Width Diagonal 23.6 cm 17.3 cm 26.4 cm 9.29 in 6.81 in 10.4 in Number of colors up to 16.8 million Contrast ratio 150:1 Brightness 140 nit typical Pixel resolution Pitch Fo r m a t Configuration 0.
6–4 Maintenance and Ser vice Guide Specifications T able 6-3 Hard Drives 60 GB 30 GB User capacity per drive 1 60.0 GB 30.0 GB Drive height 9.5 mm 9.
Specifications Maintenance and Ser vice Guide 6–5 60 GB 30 GB Physical configuration Cylinders 3 Heads Sectors per trac k 3 Bytes per sector 22,784 6 293 to 560 512 25,800 2 398 to 731 512 Buffer size 3 2 MB 512 KB Disk rotational speed 4200 r pm 4200 r pm T ransfer rate Interface max (MB/s) 2 Media (MB/s) 3 66.
6–6 Maintenance and Ser vice Guide Specifications Ta b l e 6 - 4 Diskette Drive (For Use Only in the Doc king Station or External MultiBay) Diskette size 3.5 inch Light On system Height 0.5 in (12.7 mm) Bytes per sector 512 Sectors per trac k High density Low density 18 (1.
Specifications Maintenance and Ser vice Guide 6–7 T able 6-5 CD-ROM Drive (For Use Only in the Doc king Station or External MultiBay) Applicable disk CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, F.
6–8 Maintenance and Ser vice Guide Specifications T able 6-6 DV D - RO M D r i v e (For Use Only in the Doc king Station or External MultiBay) Applicable disk D VD-5, D VD-9, D VD-10 CD-ROM (Mode 1 .
Specifications Maintenance and Ser vice Guide 6–9 T able 6-7 CD-R W Drive (For Use Only in the Doc king Station or External MultiBay) Center hole diameter 0.59 in 0.39 cm Disk diameter 12 cm, 8 cm Disk thickness 0.47 in 1.19 cm Tr a c k p i t c h 0.
6–10 Maintenance and Ser vice Guide Specifications T able 6-8 External A C Adapter W eight 0.28 kg 0.62 lb P ower suppl y (input) Operating v oltage Operating current Operating frequency range Maximum transient 90 to 260 V A C RMS 1.7 A RMS 47 to 63 Hz A C 4/50 kV T able 6-9 6-cell, Li Ion Battery Pac k W eight 0.
Specifications Maintenance and Ser vice Guide 6–11 T able 6-10 System DMA Hard ware DMA System Function DMA0 A vailab le for audio DMA1 Enter tainment audio (default; alternate=DMA0, DMA3, none) DMA.
6–12 Maintenance and Ser vice Guide Specifications T able 6-11 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 K eyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 A ud.
Specifications Maintenance and Ser vice Guide 6–13 T able 6-12 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F DMA controller no .
6–14 Maintenance and Ser vice Guide Specifications I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no .
Specifications Maintenance and Ser vice Guide 6–15 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Se.
6–16 Maintenance and Ser vice Guide Specifications T able 6-13 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF Video memor y 48 KB.
Maintenance and Ser vice Guide A–1 A Connector Pin Assignments Ta b l e A - 1 RJ-45 Network Interface Pin Signal Pin Signal 1 T ransmit + 5 Unused 2 T ransmit – 6 Receive – 3 Receiv e + 7 Unused.
A–2 Maintenance and Ser vice Guide Connector Pin Assignments Ta b l e A - 2 RJ-11 Modem Pin Signal Pin Signal 1U n u s e d 4U n u s e d 2 Tip 5 Unused 3R i n g 6U n u s e d Ta b l e A - 3 Universal .
Connector Pin Assignments Maintenance and Ser vice Guide A–3 Ta b l e A - 4 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 No.
A–4 Maintenance and Ser vice Guide Connector Pin Assignments Ta b l e A - 5 Stereo Speaker/Headphone Pin Signal Pin Signal 1 A udio out 2 Ground Ta b l e A - 6 Microphone Pin Signal Pin Signal 1 A u.
Maintenance and Ser vice Guide B–1 B P ower Cor d Set Requirements 3-Conductor P o wer Cor d Set The wide range input feature of the tablet PC permits it to operate from any line v oltage from 100 to 120 or 220 to 240 v olts A C.
B–2 Maintenance and Ser vice Guide P ower Cord Set Requirements Country-Specific Requirements 3-Conductor P ower Cord Set Requirements Country Accredited Agency Applicable Note Number A ustralia EAN.
P ower Cord Set Requirements Maintenance and Ser vice Guide B–3 Notes 1. The flexible cord must be <HAR> T y pe HO5VV -F , 3-conductor , 1.0 mm 2 conductor size. Power cord set f ittings (appliance coupler and wall plug) must bear the certif ication mark of the agency responsible for e valuation in the country where it will be used.
B–4 Maintenance and Ser vice Guide P ower Cord Set Requirements.
Maintenance and Ser vice Guide C–1 C Scre w Listing This appendix provides specif ication and reference information for the scre ws used in the tablet PC and the docking station.
C–2 Maintenance and Ser vice Guide Screw Listing Figure C-1. Phillips M2.0 × 4.0 Screw Location Ta b l e C - 1 Phillips M2.0 × 4.0 Screw Color Qty . Length Thread Head Width Silver 10 4.0 mm 2.0 mm 4.0 mm Where used: 1 One screw that secures the battery pack to the tab let PC (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–3 Figure C-2. Phillips M2.0 × 4.0 Screw Locations Ta b l e C - 1 Phillips M2.0 × 4.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 10 4.0 mm 2.0 mm 4.0 mm Where used: F our screws that secure the displa y panel to the displa y bezel (documented in Section 5.
C–4 Maintenance and Ser vice Guide Screw Listing Figure C-3. T orx M2.5 × 7.0 Screw Locations Ta b l e C - 2 T orx M2.5 × 7.0 Screw Color Qty . Length Thread Head Width Silver 17 7.0 mm 2.5 mm 4.0 mm Where used: 1 One screw that secures the connector co v er and display panel assemb ly to the tablet PC (docum ented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–5 Figure C-4. T orx M2.5 × 7.0 Screw Locations Ta b l e C - 2 T orx M2.5 × 7.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 17 7.0 mm 2.5 mm 4.0 mm Where used: F our screws that secure the k eyboard re lease assemb ly to the base enclosure (documented in Section 5.
C–6 Maintenance and Ser vice Guide Screw Listing Figure C-5. T orx M2.5 × 7.0 Screw Locations Ta b l e C - 2 T orx M2.5 × 7.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 17 7.0 mm 2.5 mm 4.0 mm Where used: F our screws that secure the doc king station top case to the bottom case (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–7 Figure C-6. Phillips M2.0 × 5.0 Screw Locations Ta b l e C - 3 Phillips M2.0 × 5.0 Screw Color Qty . Length Thread Head Width Silver 10 5.0 mm 2.0 mm 4.0 mm Where used: 1 T wo screws that secure the displa y panel bracket to the displa y panel assembly (documented in Section 5.
C–8 Maintenance and Ser vice Guide Screw Listing Figure C-7. Phillips M2.0 × 5.0 Screw Locations Ta b l e C - 3 Phillips M2.0 × 5.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 10 5.0 mm 2.0 mm 4.0 mm Where used: F our screws that secure the system board to the base enclosure (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–9 Figure C-8. Phillips M2.0 × 5.0 Screw Locations Ta b l e C - 3 Phillips M2.0 × 5.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 10 5.0 mm 2.0 mm 4.0 mm Where used: Three screws that secure the f an and heat sink to the system board (documented in Section 5.
C–10 Maintenance and Ser vice Guide Screw Listing Figure C-9. Phillips M2.0 × 3.5 Screw Locations Ta b l e C - 4 Phillips M2.0 × 3.5 Screw Color Qty . Length Thread Head Width Silver 4 3.5 mm 2.0 mm 4.0 mm Where used: Three screws that secure the EM I shield to the base enclosure (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–11 Figure C-10. Phillips M2.0 × 3.5 Screw Locations Ta b l e C - 4 Phillips M2.0 × 3.5 Screw (Continued) Color Qty . Length Thread Head Width Silver 4 3.5 mm 2.0 mm 4.0 mm Where used: One screw that secures the s witch board to the base enclosure (documented in Section 5.
C–12 Maintenance and Ser vice Guide Screw Listing Figure C-11. Phillips M2.5 × 5.0 Screw Locations Ta b l e C - 5 Phillips M2.5 × 5.0 Screw Color Qty . Length Thread Head Width Black 9 5.0 mm 2.5 mm 6.0 mm Where used: 1 T wo screws that secure the doc king station piv ot ar m and cable brac ket to the bottom case (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–13 Figure C-12. Phillips M2.5 × 12.0 Screw Location Ta b l e C - 6 Phillips M2.5 × 12.0 Screw Color Qty . Length Thread Head Width Silver 1 12.0 mm 2.5 mm 4.0 mm Where used: One screw that secures the doc king stat ion pivot arm hinge to the bottom case (documented in Section 5.
C–14 Maintenance and Ser vice Guide Screw Listing Figure C-13. Phillips M2.5 × 6.0 Screw Locations Ta b l e C - 7 Phillips M2.5 × 6.0 Screw Color Qty . Length Thread Head Width Silver 3 6.0 mm 2.5 mm 4.0 mm Where used: Three screws that secure the doc king station pivot arm hinge to the bottom case (documented in Section 5.
Maintenance and Ser vice Guide Index–1 Inde x A AC adapter spare part number 3–12 specifications 6–10 AC adapter light 1–13 AC power connector docking station 1–33 tablet PC 1–15 air vent .
Index–2 Maintenance and Service Guide Inde x components docking station front panel 1–30 left side 1–30 rear panel 1–32 right side 1–32 keyboard front panel 1–26 rear panel 1–28 top 1–.
Inde x Maintenance and Ser vice Guide Index–3 docking alignment notches (keyboard) 1–25 docking alignment slots (tablet PC) 1–20 docking connector docking station 1–31 tablet PC 1–22 docking.
Index–4 Maintenance and Service Guide Inde x external MultiBay connector docking station 1–31 tablet PC 1–15 F fan and heat sink removal 5–31 spare part number 3–5 , 5–31 features 1–8 fe.
Inde x Maintenance and Ser vice Guide Index–5 M memory expansion board illustrated 3–4 removal 5–8 spare part number 3–5 , 5–8 memory expansion/mini PCI communications compartment 1–23 mem.
Index–6 Maintenance and Service Guide Inde x P packing precautions 4–4 pad feet 1–22 parts catalog 3–1 password, clearing 1–10 PC Card eject button 1–14 PC Card slot 1–14 PC Card slot sp.
Inde x Maintenance and Ser vice Guide Index–7 speaker assembly illustrated 3–4 removal 5–21 spare part number 3–5 , 5–21 speaker cable disconnection 5–21 illustrated 3–2 , 3–6 speaker .
Index–8 Maintenance and Service Guide Inde x operating system loading 2–19 overview 2–1 pointing device 2–29 power 2–12 video 2–16 U universal alignment slots keyboard 1–29 tablet PC 1.
An important point after buying a device Compaq TC1000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Compaq TC1000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Compaq TC1000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Compaq TC1000 you will learn all the available features of the product, as well as information on its operation. The information that you get Compaq TC1000 will certainly help you make a decision on the purchase.
If you already are a holder of Compaq TC1000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Compaq TC1000.
However, one of the most important roles played by the user manual is to help in solving problems with Compaq TC1000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Compaq TC1000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
