Instruction/ maintenance manual of the product N410C Compaq
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b Maintenance and Service Guide Compaq Ev o Notebook N 4 0 0 c Series Compaq Evo Notebook N410c Series Document P ar t Number : 268629-002 A ugust 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook.
© 2003 Compaq Computer Corporation Compaq, Ev o, and the Compaq logo are trademar ks of Compaq Information T echnologies Group, L.P . Microsoft and W indows are trademarks of Microsof t Corporation. Intel and Pentium are trademarks of Intel Corpor ation.
Maintenance and S er v ice Guide iii Cont ents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12 1.3 Clearing a Password .
iv Maintenance a nd Service Guide Conte nt s 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Majo r Compon ents . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Com ponents .
Cont ent s Maintenance and S ervice Gui de v 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . .
Maintenance and Ser vice Guide 1–1 1 Pr oduct Description The Compaq Evo Notebook N410c and N4 00c Series of fer adv anced modularity , 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz Intel Pentium III processo rs with 64-bit architecture, industry-leading Accelera ted Graphics Port (A GP) implementation, and extensi v e multimedia support.
1–2 Maintenance and Servi ce Guide Product Description 1.1 Models Model naming conv entions are sh o wn in T ables 1-1 thro ugh 1-3. T able 1- 1 Compaq Ev o Notebook N410c and N400c Model Naming Con.
Product Description Maintenance and Ser vice Guide 1–3 T able 1- 2 Compaq Ev o Notebook N410c Models The follo wing Evo Notebook N410c models use config.
1–4 Maintenance and Servi ce Guide Product Description The follo wing Evo Notebook N410c models use config. code KVBZ and f eatures: ■ T ouchP ad p ointing device ■ 4-cell, 2.
Product Description Maintenance and Ser vice Guide 1–5 N410c P 120 X2 30 0 C 25 2 Asia P acific A ustralia Belgium Brazil Czech Republic Denmark Europe Inter national Fr a n c e F rench Cana da Ger .
1–6 Maintenance and Servi ce Guide Product Description N410c P 100 X2 20 0 C 25 O Asia P acific A ustralia Belgium Brazil Czech Republic Denmark Europe Inter national Fr a n c e F rench Cana da Ger .
Product Description Maintenance and Ser vice Guide 1–7 N410c P 100 X2 20 0 C 25 2 Asia P acific A ustralia Belgium Brazil Czech Republic Denmark Europe Inter national Fr a n c e F rench Cana da Ger .
1–8 Maintenance and Servi ce Guide Product Description The follo wing Evo Notebook N410c models use config. code KVBZ and f eatures: ■ T ouchP ad p ointing device ■ 4-cell, 2.
Product Description Maintenance and Ser vice Guide 1–9 T able 1- 3 Compaq Ev o Notebook N400c Models The follo wing Evo Notebook N400c models use config.
1–10 Maintenance a nd Serv ice Guide Product Description N400c P 700 X2 20 0 C 12 6 Asia P acific A ustralia Belgium Brazil Czech Republic Denmark Fr a n c e F rench Cana da Ger many Greece/P oland .
Product Description Maintenance and Ser vice Guide 1–11 N400c P 700 X2 20 0 C 12 8 Asia P acific A ustralia Belgium Brazil Czech Republic Denmark Fr a n c e F rench Cana da Ger many Greece/P oland H.
1–12 Maintenance a nd Serv ice Guide Product Description 1.2 Features The notebook has th e follo wing features: ■ Intel Pentium III 1.20-GHz , 1.00-GHz, 850-MHz, or 700-MHz processor, with 256-KB.
Product Description Maintenance and Ser vice Guide 1–13 1.3 Clearing a P ass wor d If the notebook you are serv icing has an unknown p assword, follo w these steps to clear the password. These steps also clear CMOS. 1. Prepare the noteboo k for disa ssembly .
1–14 Maintenance a nd Serv ice Guide Product Description 1.4 P ower Mana g ement The notebook comes with a col lection of power mana gement features that e xtends battery op erating time and conserves po wer .
Product Description Maintenance and Ser vice Guide 1–15 1.5 Computer External Components The e xternal components on the display and left side of the notebook are sho wn in Figure 1-2 and described in T able 1-4.
1–16 Maintenance a nd Serv ice Guide Product Description The external components on the righ t side of the notebook are sho wn in Figure 1-3 and described in T able 1-5. Figure 1-3. Right Side Components T able 1- 5 Right Side Components Item Component F unction 1 P ower s witch T urn s the notebook on or off or exits Standb y .
Product Description Maintenance and Ser vice Guide 1–17 3 Microphone jack Connects a single sou nd channel microphone. 4 PC Card eject button Ejects a PC Card from the PC Card slot. 5 PC Card slot Suppor ts 32-bit (CardBus) and 16-bit PC Cards. 6 USB connector Connects USB devices .
1–18 Maintenance a nd Serv ice Guide Product Description The external components on the left side of the notebook are sho wn in Figure 1-4 and described in T able 1-6.
Product Description Maintenance and Ser vice Guide 1–19 T able 1-6 Left Side Components Item Component Function 1 Exter nal monitor connector Connects an external monitor or ov erhead proje ctor .
1–20 Maintenance a nd Serv ice Guide Product Description Computer ke yboard components are sho wn in Figure 1-5 and described in T able 1-7. Figure 1-5. Ke yboard Components (T ouchP ad Model) T able 1-7 Ke yboard Components Item Comp onent Function 1 P ower/Standb y button ■ T urn s on the notebook if it is off .
Product Description Maintenance and Ser vice Guide 1–21 3 Microphone Inputs single-channel sound to the notebook; can be used whether the notebook is open or closed. 4 Embedded numeric keypad Conv er ts keys to n umer ic ke ypad. 5 Cursor control ke ys Mov e the cursor around the screen.
1–22 Maintenance a nd Serv ice Guide Product Description Computer top compon ents are shown in Figure 1-6 and described in T a ble 1-8. Figure 1-6. K eyboar d Components (P ointing Stic k Model—Ev o Notebook N400c models onl y) T able 1-8 Ke yboard Components Item Comp onent Function 1 F1 through F12 function ke ys P erform preset functions.
Product Description Maintenance and Ser vice Guide 1–23 4 Num lock light On: Num lock is on and the embedded numer ic k eypad is enabled. 5 Caps lock light On: Caps lock is on. 6 Scroll lock light On: Scroll lock is on. 7 Batter y light On: A batter y pack is charging.
1–24 Maintenance a nd Serv ice Guide Product Description The external components on th e bottom of the notebook are sho wn in Figure 1-7 and described in T able 1-9.
Product Description Maintenance and Ser vice Guide 1–25 T able 1-9 Bottom Componen ts Item Comp onent Function 1 Exter nal batter y release latches (2) Release the external batter y pack. 2 Docking connector Connects the notebook to an optional Mobile Expansion Uni t.
1–26 Maintenance a nd Serv ice Guide Product Description The notebook rear pane l components are shown in Figure 1-8 and described in T able 1-10. Figure 1-8. Rear P anel Components T able 1-10 Rear P anel Components Item Compo nent Function 1 Parallel connector Connects a parallel de vice.
Product Description Maintenance and Ser vice Guide 1–27 1.6 Design Overview This section presents a design o verview of k ey parts and features of the notebook. Refer to Chapte r 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps.
Maintenance and Ser vice Guide 2–1 2 T r oub leshooting Å WA R N I N G : Only authorized technicians trained b y Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module le vel repair .
2–2 Maintenance and Servi ce Guide T roubleshooting ■ Compaq Diagnostics —A system information and diagnostic utility that is used within yo ur W indo ws operating system. Use this utility whenev er possible to: ❏ Display system information. ❏ T est system components.
T roub leshooting Maintenance and Ser vice Guide 2–3 Selecting fr om the File Menu T able 2- 1 File Menu Select T o Do This System Information ■ View identificati on inf or mation about the notebook, a docking base, and any battery packs in the system.
2–4 Maintenance and Servi ce Guide T roubleshooting Selecting fr om the Security Menu T able 2- 2 Security Menu Select T o Do This Setup P assw ord Enter , change, or delete a setup passw ord. (The setup passwo rd is called an admini strator pass word in Compaq Compute r Security , a program accessed from the Windo ws Contro l P anel.
T roub leshooting Maintenance and Ser vice Guide 2–5 Selecting fr om the Adv anced Menu T able 2- 3 Adv anced Menu Select T o Do This Language (or press F2 ) Change the Computer Setup languag e. Boot Opti ons Enab le/disab le: ■ QuickBoot, which starts the noteb ook more quickly b y eliminating some star tu p tests.
2–6 Maintenance and Servi ce Guide T roubleshooting De vice Options (continued) ■ Change the p arallel por t mode from Enhanced P arallel P or t (EPP , the def ault setting) to standard, bidirectional, EPP or Enhanced Capabili ties P or t (ECP). ■ Set video-out mode to NTSC (default), P AL, NTSC-J , or P AL-M.
T roub leshooting Maintenance and Ser vice Guide 2–7 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is disp layed on th e screen before the Compaq Diagnostics windo w opens. Y ou can display more or less in formation from anywhere within Compaq Diagnostics by selec ting Le vel on the menu bar .
2–8 Maintenance and Servi ce Guide T roubleshooting Obtaining, Saving, or Printing Dia gnostic T est Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the T est tab . 3. In the scroll box, select the cate gory or de vice you want to test.
T roub leshooting Maintenance and Ser vice Guide 2–9 5. Select a test mode: ❏ Interactive Mode —Pro vides maximum control over the testing process. Y o u dete rmine whether the test was passed or failed, and you may be pr ompted to insert or remov e devices.
2–10 Maintenance a nd Serv ice Guide T roubleshooting 2.3 T roub leshooting Flowc har ts T able 2-4 T roub leshooting Flow charts Overview Flowchart Description 2.1 Initial T roubleshooting 2.2 No P ower , Part 1 2.3 No P ower , Part 2 2.4 No P ower , Part 3 2.
T roub leshooting Maintenance and Ser vice Guide 2–11 Flowc har t 2.1 - Initial T roub leshooting Connecting to network or modem? Begin troubleshooting. Is there power ? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to Flowchart 2.
2–12 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.2 - No P ower , P ar t 1 1. Reseat the power cables in the docking station and at the AC outle t. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working.
T roub leshooting Maintenance and Ser vice Guide 2–13 Flowc har t 2.3 - No P ower , P ar t 2 Continued from Flowchart 2.2, No Power , Part 1. Visually check for debris in battery socket and c lean if necess ary . Done N Y Power on? Check battery by recharging, moving it to another notebook, or replacing it.
2–14 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.4 - No P ower , P ar t 3 Continued from Flowchart 2.3, No Power , Part 2. Reseat AC adapt er in notebook and at power source. Internal or external AC adapter? Done Done Done Done Power on? Power on? Power on? Plug directly into AC outlet.
T roub leshooting Maintenance and Ser vice Guide 2–15 Flowc har t 2.5 - No P ower , P ar t 4 Y N Continued from Flowchart 2.4, No Power , Part 3. Reseat l oose components and boards and replace damaged items. Open notebook. Loose or damaged parts? Y Close notebook and retes t.
2–16 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.6 - No Video, P ar t 1 A N Stand-alone or docking station? No video. Replace the following one at a time. T est afte r each replacement. 1. Cable between notebook and no tebook display (if applicable) 2.
T roub leshooting Maintenance and Ser vice Guide 2–17 Flowc har t 2.7 - No Video, P ar t 2 Y N Continued from Flowchart 2.6, No Video, Part 1. Done Video OK? Adjust external monitor display .
2–18 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.8 - Nonfunc tioning Doc king Station (if applicable) Y N Reseat power cord in docking station and power outlet. N Replace the following docking station components one at a time. Check notebook operation after ea ch replacemen t.
T roub leshooting Maintenance and Ser vice Guide 2–19 Flowc har t 2.9 - No Oper ating System (OS) Loading No OS loading from hard drive, go to Flowchart 2.10, No OS Loading fr om Hard Drive, Part 1. Reseat power cord in docking station and power outlet.
2–20 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.10 - No OS Loading fr om Hard Drive, Part 1 Go to Flowchart 2.17, Nonfunctioning Device. Y Done N OS not loading from hard driv e. Nonsystem disk message? Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2.
T roub leshooting Maintenance and Ser vice Guide 2–21 Flowc har t 2.11 - No OS Loading fr om Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1. Reseat hard drive. Done CD or diskette in drive? 1. Replace hard drive.
2–22 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.12 - No OS Loading fr om Hard Drive, Part 3 Y System files on hard drive? Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. Clean virus. Done N Install OS and reboot.
T roub leshooting Maintenance and Ser vice Guide 2–23 Flowc har t 2.13 - No OS Loadi ng fr om Diskette Drive Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot notebook.
2–24 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.14 - No OS Loading fr om CD- or D VD-R OM Drive Clear CMOS. Refer to Section 1.3, “Clearing a Password,” for instructions. Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD- or DVD-ROM Drive.
T roub leshooting Maintenance and Ser vice Guide 2–25 Flowc har t 2.15 - No A udio, P art 1 No audio. N Notebook in docking station (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally . Go to Flowchart 2.
2–26 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.16 - No A udio, P art 2 YN Continued from Flowchart 2.15, No Audio, Part 1. Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker .
T roub leshooting Maintenance and Ser vice Guide 2–27 Flowc har t 2.17 - Nonfunctioning Device Done Any physical device dete cted? Y N Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.
2–28 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.18 - Nonfunctioning Ke yboar d Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external keyboard.
T roub leshooting Maintenance and Ser vice Guide 2–29 Flowc har t 2.19 - Nonfun ctioning P ointing Device Y N OK? Pointing devi ce not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external pointing device.
2–30 Maintenance a nd Serv ice Guide T roubleshooting Flowc har t 2.20 - No Netw ork or Modem Connection Y Disconnect all power from the notebook and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated.
Maintenance and Ser vice Guide 3–1 3 Illustrated P ar ts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.
3–2 Maintenance and Servi ce Guide Illustrated P ar ts Catalog 3.2 Computer System Major Components Figure 3-2. Compute r System Major Components.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–3 Ta b l e 3 - 1 Computer Syst em Major Components Item Description Spare P ar t Number 1 Displays 12.
3–4 Maintenance and Servi ce Guide Illustrated P ar ts Catalog Computer System M ajor Components (continue d).
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–5 Ta b l e 3 - 1 Computer System M ajor Components (Continued) Item Description Spare P ar t Number 4 Ke yboard without pointing stick (f.
3–6 Maintenance and Servi ce Guide Illustrated P ar ts Catalog Computer System M ajor Components (continue d).
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–7 Ta b l e 3 - 1 Computer System M ajor Components (Continued) Item Description Spare P ar t Number 5 Switch co ver 231453-001 6 Hard dr .
3–8 Maintenance and Servi ce Guide Illustrated P ar ts Catalog Computer System M ajor Components (continue d).
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–9 Ta b l e 3 - 1 Computer System M ajor Components (Continued) Item Description Spare P ar t Number 9 Modem cables F or use only with Evo.
3–10 Maintenance a nd Serv ice Guide Illustrated P ar ts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3. Misce llaneous Plastics Kit Components.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–11 T able 3-2 Miscellaneou s Plastics Kit Component s Spare P art Number 231454-001 Item Description Item Description 1 MultiP or t cov e.
3–12 Maintenance a nd Serv ice Guide Illustrated P ar ts Catalog 3.4 Mass Storage De vices Figure 3-4. Mass Storage Device s.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–13 T able 3- 3 Mass Stora ge Devices Item Description Spare Part Number 1 Hard drives 40 GB 30 GB 20 GB 10 GB 265495-001 304095-001 23554.
3–14 Maintenance a nd Serv ice Guide Illustrated P ar ts Catalog 3.5 Miscellaneous Spare P ar ts Ta b l e 3 - 4 Miscellaneo us Spare P ar ts (not illust rated) Description Spare Part Number A utomob.
Illustrated P ar ts Catalog Maintenance and Ser vice Guide 3–15 Mobile Expansion Units F or use only wi th Ev o Noteb ook N410c models F or use with Evo Notebook N410c and N400c models 292385-001 23.
3–16 Maintenance a nd Serv ice Guide Illustrated P ar ts Catalog Modems T ype III mini PCI combination 56 Kbps modem/NIC boa rd T ype III mini PCI 56 Kbps modem board PC Card modem 233558-001 233557.
Maintenance and Ser vice Guide 4–1 4 Remo v al and Replacement Preliminaries This chapter provides essential information for proper and safe remov al and replacement service.
4–2 Maintenance and Servi ce Guide Remov al and Replacement Preli minaries 4.2 Service Considerations The follo wing sections include so me of the considerations that you should keep in mind during disas sembly and assemb ly procedures.
Remov al and Replace ment Preliminaries Maintenance and Ser vice Guide 4–3 4.3 Preventing Dama ge to Remo vab le Drives Remov able dri ves are frag ile components that must be handled with care.
4–4 Maintenance and Servi ce Guide Remov al and Replacement Preli minaries 4.4 Pre venting Electrostatic Dama g e Many electronic components ar e sensiti ve to electrostatic dischar ge (ESD). Circuitry design and stru cture determine the degree of sensiti vity .
Remov al and Replace ment Preliminaries Maintenance and Ser vice Guide 4–5 ■ Store reusable electrostatic-sen siti ve parts from assemblies in protecti ve pack aging or nonconducti ve fo am. ■ Use transporters and con ve yers made of antistatic belts and roller bushings.
4–6 Maintenance and Servi ce Guide Remov al and Replacement Preli minaries 4.7 Gr ounding Equipment and Methods Grounding equipment must in clude either a wrist strap or a foot strap at a grounded w orkstation. ■ When seated, wear a wrist strap conn ected to a grounded system.
Remov al and Replace ment Preliminaries Maintenance and Ser vice Guide 4–7 ■ Nonconducti ve plastic bags, tub es, or boxes ■ Metal tote boxes ■ Electrostatic voltage le vels and protecti ve materials T able 4-1 shows ho w humidity af fects the electrostatic voltage le vels generated by dif ferent acti vities.
Maintenance and Ser vice Guide 5–1 5 Remo v al and Replacement Pr ocedures This chapter provides remov al and replacement procedures. There are 31 different T orx T8 and Phillips scre ws and scre wlocks, in 6 different sizes, that must be remo ved when servicing the notebook.
5–2 Maintenance and Servi ce Guide Remov al and Replacement Proced ures 5.2 Disassembl y Sequence Char t Use the chart belo w to determin e the section number to be referenced when remo ving notebook components. T able 5- 1 Disassembl y Sequence Chart Section Description # of Screws Removed 5.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–3 5.3 Preparing the Notebook f or Disassembl y Perform the follo wing steps be fore disassembling the notebook: 1. T urn of f the notebook. 2. Undock the notebook and Mobile Expansion Unit (MEU) from the docking base, if applicable.
5–4 Maintenance and Servi ce Guide Remov al and Replacement Proced ures 6. Remov e the optional external ba ttery pack, if installed, b y follo wing these steps: a. T urn the notebook bottom side up with the front facing forward. b . Make sure the external battery pack is located behind the notebook rear panel.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–5 5.4 Computer Feet The base feet are adhesi ve-backed rubber pads. The base feet are included in the Miscellaneous Pl astics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet.
5–6 Maintenance and Servi ce Guide Remov al and Replacement Proced ures 5.5 P alm Rest The palm rest must be removed to access the internal memory expan sion slot, the hard dri ve, and the mod em/NIC board. 1. Prepare the noteboo k for disassembly (Section 5.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–7 3. Remov e the four TM2.0 × 6.0 scre ws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Remo ving the P alm Rest Scre ws 4. T urn the notebook top side up with the front facing fo rward.
5–8 Maintenance and Servi ce Guide Remov al and Replacement Proced ures 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right Alt ke y to disengage the palm rest from the base enclosure (Figure 5-6).
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–9 7. Lift up the back edge of the palm rest 1 until the R TC battery 2 and T ouchPad cables 3 pre vent it from lifting an y farther (Figure 5-7).
5–10 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 8. While holding the palm rest at a 45 degree angle, slide the front edge of the palm rest forward 1 (Fig ure 5-8).
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–11 10. Remov e the R TC battery from the retaining clip 1 (Figure 5-9). ✎ The R TC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 11. Disconnect the T ouchPad cable 2 from the connector on the To u c h P a d .
5–12 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures ✎ Evo Notebook N400c models only —Models with pointing stick ke yboards have a pointing stick b utton cable that needs to be disconnected prior to removing t he palm rest.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–13 ✎ Before installing the palm rest on T ouchPad models, make sure the T ouchPad 1 and R TC battery cables 2 are routed through the respectiv e notches in the palm rest (Figure 5-11).
5–14 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 3. Remov e the TM2.0 × 6.0 screw 1 that secures the memory exp ansion compartment co ver to the base encl osure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cov er and swing it up and forward 2 .
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–15 5. Pull aw ay the plastic retentio n clips on each side of the memory e xpansion board 1 . The memory ex pansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory e xpansion board and slide it gently out of the memory e xpansion slot at a 45-de gree angle 2 .
5–16 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures Follo w these steps to remove a memory e xpansio n board from the memory expansion slot under th e palm rest: 1. Prepare the noteboo k for disassembly (Section 5.3). 2. Remov e the palm rest (Section 5.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–17 5.7 Har d Drive Ä CA UTION: T o prev ent damage to the notebook and hard dr ive and loss of inf or mation, shut down the notebook bef ore re moving the hard dr iv e from the hard dr iv e bay .
5–18 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 3. Remov e the hard driv e spacer 1 from the base enclosure (Figure 5-15). ✎ The hard dri ve spacer is included in the Miscellaneous Plastics Kit (spare part number 231 454-001).
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–19 5.8 Mini PCI Comm unications Board 1. Prepare the noteboo k for disassembly (Section 5.
5–20 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 3. Disconnect the modem/NIC cable from the modem/NIC board 1 (Figure 5-16). 4. Pull aw ay the retention clips on each side of the modem/NIC board 2 . The modem/NIC board tilts upward.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–21 5.9 Ke yboar d Keyb oard Spare P ar t Number Info rmation Ke yboard without pointing stick (f or use w ith T ouchP ad model s.
5–22 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures Evo Notebook N400c models only —If you are remo ving a pointing stick k eyboard, you must f irst remov e the palm rest so the pointing stick button cable can be disconnected .
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–23 4. T urn the notebook top side up with the front facing fo rward. 5. Open the notebook.
5–24 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 (Figure 5-19). 9. Remov e the keyboard. Figure 5-19. Dis connecting the Ke yboard Cable Re verse the above procedure to install the ke yboard.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–25 5.10 Real Time Cloc k (RTC) Battery ✎ The R TC battery is included in the Miscellaneous Plastics Kit (spare part number 231454-001). 1. Prepare the noteboo k for disassembly (Section 5.
5–26 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 5.11 Switch Co ver 1. Prepare the noteboo k for disassembly (Section 5.3). 2. Remov e the palm rest (Section 5.5). 3. Remov e the ke yboard (Section 5.9). 4. Close the notebo ok.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–27 7. T urn the notebook top side up with the front facing fo rward. 8. Open the notebook as far as it will open. 9. Lift up on the outside edges of the switch cov er to disengage it from the base enclosure 1 (Figure 5-22).
5–28 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 5.12 Displa y 1. Prepare the noteboo k for disa ssembly (Section 5.3) and, in the order belo w , remove the follo wing components: ❏ Palm rest (Section 5.5) ❏ K eyboard (Section 5.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–29 2. Disconnect the display signal 1 and backlight 2 cables from the system board (Figure 5-23). ✎ When the dis play scre ws are remo v ed, the display assembly is unsupported.
5–30 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures ✎ When replacing the display , make sure the display cables are routed as indicated in Figure 5-24. T o ensure proper alignment of the display , loosely install the screws in the 1 , 2 , 3 , 4 sequence indicated.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–31 5.13 Modem Cable 1. Prepare the noteboo k for disa ssembly (Section 5.3) and, in the order belo w , remove the follo wing components: ❏ Palm rest (Section 5.5) ❏ K eyboard (Section 5.
5–32 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 3. Remov e the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclos ure (Figure 5-25).
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–33 5. Position the notebook so the front faces you. ✎ Steps 6 through 11 apply only to Ev o Notebook N410c models. 6. Lift the RJ45/RJ11 co nnector module 1 out of the base enclosure (Figure 5-26).
5–34 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 10. Disconnect the network inte rface card (NIC ) passthrough cable 1 and NIC/switch to system cable 2 from the sy stem board (Figure 5-27). 11. Remov e the modem cable. Figure 5-27.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–35 ✎ Steps 12 through 1 6 apply only to Evo Notebook N400c models. 12. Remov e the RJ45/RJ11 connector mo dule 1 from the base enclosure (Figure 5-28). 13. Disconnec t the microphone c able 2 from the display lid switch board.
5–36 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 5.14 System Boar d 1. Prepare the noteboo k for disa ssembly (Section 5.3) and, in the order belo w , remove the follo wing components: ❏ Palm rest (Section 5.5) ❏ Hard driv e (Section 5.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–37 2. Lift the inside edge of the ce nter display supp ort and swing it to ward the back of the notebook 1 (Figure 5-29). 3. Remove the center display support 2 . ✎ The center display support is included in the Miscellaneous Plastics Kit (spare part number 231454-001).
5–38 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 4. T urn the base enclosure bott om side up with the rear panel facing forw ard. 5. Remove the PM2.0 × 7.0 barrel scre w 1 that secures the system board to the base enclo sure (Figure 5-30).
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–39 7. T urn the base enclo sure top side up with the rear panel facing forward. 8. Remov e the TM2.0 × 6.0 scre w 1 that secures the left display support to the base enclosure (Figure 5-31).
5–40 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures ✎ Do not remov e the scre w 1 on the fan assembly or the four scre ws that secure the proces sor mounting bracket 2 wh en removing the system board (Figure 5-32). Figure 5-32.
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–41 12. Disconnect the external battery terminal 1 and speak er cables 2 from the system board (Figure 5-33).
5–42 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures 13. Position the base enclosure so the front faces forward. 14. Use the fan and heat sink a ssembly to lift up and hold the right side of the system bo ard 1 until the e xternal battery terminal 2 and NTSC module cables 3 clear the base enclosure (Figure 5-34).
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–43 16. Slide the system board to the left to remov e it from the base enclosure (Figure 5-35). Figure 5-35. Remo ving the System Boar d Re verse the abov e procedure to install the system board.
5–44 Maintenance a nd Serv ice Guide Remov al and Replacement Proced ures ✎ When installing the system board into the base enclosure, place the left ed ge of the system bo ard into the base enclosure first to ensure that the PC Card eject butto n properl y fits into the slot in the base enclosure 1 .
Remov al and Replacement Proced ures Maintenance and Ser vice Guide 5–45 Ä CA UTION: Make sure the speaker 1 , external batter y ter minal 2 and 3 , NTSC module 4 , and f an cables 5 do not ge t trapped under neath the system board when it is installed into the base enclosure (Figure 5-37).
Maintenance and Ser vice Guide 6–1 6 Specifications This chapter provides physical and performan ce specifications. T able 6- 1 Computer Dimensions Height Width Depth 2.
6–2 Maintenance and Servi ce Guide Specifications ✎ Applicable product safety standa rds specify thermal limits for plastic surfaces. The n otebook oper ates well within this range of temperatures. Relative humidity Operating Nonoperating 10 to 90% relative humidity , non-conde nsing 5 to 90% relative humidity , 101.
Specifications Maintenance and Ser vice Guide 6–3 T able 6- 2 12.1-inc h XGA, TFT Display Dimensions Height Width Diagonal 21.16 cm 19.81 cm 30.73 cm 10.
6–4 Maintenance and Servi ce Guide Specifications T able 6- 3 12.1-inch SV GA, TFT Display Dimensions Height Width Diagonal 21.16 cm 19.81 cm 30.73 cm 10.
Specifications Maintenance and Ser vice Guide 6–5 T able 6-4 Hard Drives 40 GB 30 GB 20 GB 10 GB User capa city per drive 1 40.0 GB 30.0 GB 20 .0 GB 10.
6–6 Maintenance and Servi ce Guide Specifications 40 GB 30 GB 20 GB 20 GB Physical configura tion Cylinders 3 Heads Sectors per track 3 Bytes per sector 22,784 4 293 to 560 512 25,800 2 398 to 731 5.
Specifications Maintenance and Ser vice Guide 6–7 T able 6- 5 Diskette Drive Diskette size 8.89 cm 3.5 in Light On system Height 1.27 cm .05 in Bytes per sector 512 Sectors per trac k High density Low density 18 (1.
6–8 Maintenance and Servi ce Guide Specifications T able 6- 6 CD-ROM Drive Applicable disk CD-R OM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fix ed pack ets on ly) CD-Bridge Center hole diameter 1.
Specifications Maintenance and Ser vice Guide 6–9 Ta b l e 6 - 7 DV D - R O M D r i v e Applicable disk DV D - 5 , DV D - 9 , DV D - 1 0 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.
6–10 Maintenance a nd Serv ice Guide Specifications T able 6- 8 Batter y P acks Dimensions Primar y Lithium ion (Li io n) Height Width Depth We ig h t Cells 1.98 cm 23.01 cm 4.67 cm .22 kg 4 .78 in 9.06 in 1.84 .49 lb External Li ion Height Width Depth We ig h t Cells 2.
Specifications Maintenance and Ser vice Guide 6–11 T able 6- 9 AC A d a p t e r We i gh t .18 kg 0.39 lb P ower suppl y (input) Operating voltage Operating current Operating frequency range Maximum transient 90 to 260 V A C RMS Nomin al 1.
6–12 Maintenance a nd Serv ice Guide Specifications T able 6-11 System Inte rrupts Hardware IRQ System Functi on IRQ0 System timer IRQ1 Ke yboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Au.
Specifications Maintenance and Ser vice Guide 6–13 T able 6-12 System I/O Ad dresses I/O Address (he x) System Function (shi pping configuration) 000 - 00F DMA controller no .
6–14 Maintenance a nd Serv ice Guide Specifications I/O Address (he x) System Function (shi pping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no .
Specifications Maintenance and Ser vice Guide 6–15 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared por t 300 - 31F Unused 320 - 36F Unused 370 - 377 S.
6–16 Maintenance a nd Serv ice Guide Specifications vt T able 6-13 System Memory Map Size Memory Address System Function 640 K 00000000 - 0009FFFF Base memor y 128 K 000A0000 - 000 BFFFF Video memo .
Maintenance and Ser vice Guide A–1 A Connector Pin Assignments Ta b l e A - 1 Pa r al l e l Pin Signal Pin Sign al 1 Strobe* 10 Ackno wledge * 2 Data bit 0 11 Busy 3 Data bit 1 12 P aper out 4 Data .
A–2 Maintenance and Servi ce Guide Connector Pin Assignments Ta b l e A - 2 Serial Pin Signal Pin Signal 1 Carrier detect 6 Data set ready 2 Receive data 7 Ready to send 3 T ransmit data 8 Clear to .
Connector Pin Assignments Maintenance and Ser vice Guide A–3 Ta b l e A - 4 Micr ophone Pin Signal Pin Signal 1 Audio in 2 Ground 2 1 Ta b l e A - 5 Universal Serial Bus Pin Signal Pin Signal 1 +5 V.
A–4 Maintenance and Servi ce Guide Connector Pin Assignments Ta b l e A - 6 RJ-45 Network Interface Pin Signal Pin Signal 1 T ransmit + 5 Un used 2 T ransmit - 6 Receive - 3 Receive + 7 Unused 4 Unu.
Connector Pin Assignments Maintenance and Ser vice Guide A–5 Ta b l e A - 8 External Mon itor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Groun d 3 Blue analog 11 Monitor detect 4 .
Maintenance and Ser vice Guide B–1 B P o wer Cord Set Requirements 3-Conductor P ower Cor d Set The wide range inpu t feature of the notebook permits it to operate from any line v oltage from 100 to 120 or 2 20 to 240 vo lts A C.
B–2 Maintenance and Servi ce Guide P ow er Cord Set Requirements Country-Specific Requirements 3-Conductor P ower Cord Set Require ments Country Accredited Agency Applicable Note Number A ustralia E.
P ow er Cord Set Requirements Maintenance and Ser vice Guide B–3 United Kingdom BSI 1 United States UL 2 Notes 1. The flexib le cord must be <HAR > T ype HO5VV -F , 3-conductor , 1.
Maintenance and Ser vice Guide C–1 C Scre w Listing This appendix provides specif ica tion information for the scre ws used in the notebook. All scre ws listed in this appendix are a vailable in the Miscellaneous Scre w Kit, spare part number 231455-001.
C–2 Maintenance and Servi ce Guide Screw Listing Figure C-1. TM2.0 × 3.0 Scre w Location Ta b l e C - 1 Phillips P0 Metric 2. 0 × 3.0 Screw Color Qty Length Thread Head Width Silver 1 3.
Screw Listing Maintenance and Ser vice Guide C–3 f Figure C-2. TM2.0 × 6.0 Screw Locations Ta b l e C - 2 T orx T8 Metric 2.0 × 6.0 Scre w Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used : 1 F our screws that sec ure the pa lm rest to the base enclosure (documented in Section 5.
C–4 Maintenance and Servi ce Guide Screw Listing Figure C-3. TM2.0 × 6.0 Screw Locations Ta b l e C - 2 T orx T8 Me tric 2.0 × 6.0 Screw (Continued ) Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used : 1 F our screws that sec ure the swit ch cov er to the base enclosure (documented in Section 5.
Screw Listing Maintenance and Ser vice Guide C–5 Figure C-4. TM2.0 × 6.0 Screw Locations Ta b l e C - 2 T orx T8 Me tric 2.0 × 6.0 Screw (Continued ) Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used : F our screws that secure the display to the base enclosure (documented in Section 5.
C–6 Maintenance and Servi ce Guide Screw Listing Figure C-5. TM2.0 × 6.0 Scre w Location Ta b l e C - 3 Phillips P0 Metric 2. 0 × 5.0 Screw Color Qty Length Thread Head Width Black 1 5.
Screw Listing Maintenance and Ser vice Guide C–7 Figure C-6. TM2.0 × 4.0 Scre w Location Ta b l e C - 4 Phillips P0 Metric 2. 0 × 4.0 Screw Color Qty Length Thread Head Width Black 1 4.
C–8 Maintenance and Servi ce Guide Screw Listing Figure C-7. TM2.0 × 4.0 Scre w Location Ta b l e C - 4 Phillips P0 Me tric 2.0 × 4.0 Screw (Continued) Color Qty Length Thread Head Width Silver 1 4.
Screw Listing Maintenance and Ser vice Guide C–9 Figure C-8. PM2.0 × 7. 0 Barrel Screw Location Ta b l e C - 5 Phillips P0 Metric 2. 0 × 7.0 Barrel Screw Color Qty Length Thread Head Width Silver 1 7.0 mm 2.0 mm 5.0 mm Where used : One screw that secures the system board to the base enclosure (documented in Section 5.
C–10 Maintenance a nd Serv ice Guide Screw Listing Figure C-9. TM2.0 × 4.0 Screw Locations Ta b l e C - 5 T orx T8 Metric 2.0 × 4.0 Scre w Color Qty Length Thread Head Width Silver 7 4.
Screw Listing Maintenance and Ser vice Guide C–11 Figure C-10. HM5.0 × 9.5 Scre wlock Loca tions Ta b l e C - 6 5.0 mm × 9.5 Screwlock Color Qty Length Thread Head Width Silver 2 9.
Maintenance and S er v ice Guide Index–1 Ind e x A AC adapter spare part numbers 3–14 specifications 6–11 audio troubleshooting 2– 25 automobile adapter, spare part number 3–14 B base enclos.
Index–2 Maintenance a nd Service Guide Index Compaq Diagnostics 2–1 , 2–7 components bottom 1–24 front panel 1–15 keyboard 1–20 left side 1–18 rear panel 1–26 right side 1–16 top 1.
Inde x Maintenance and S er v ice Guide Index–3 display lid switch board illustrated 3–10 display release latch 1–15 display right support illustrated 3–10 removal 5–32 DMA specifications 6.
Index–4 Maintenance a nd Service Guide Index memory expansio n board removal 5–15 , 5–16 spare part numbers 3–14 memory expansio n compartment cover illustrated 3–10 location 1–25 removal .
Inde x Maintenance and S er v ice Guide Index–5 P packing precautions 4–4 palm rest illustrated 1–21 , 3–4 removal 5–6 spare part numbers 3–3 , 5–6 parallel connector illustrated 1–26 .
Index–6 Maintenance a nd Service Guide Index specifications 6–1 AC adapter 6–11 battery 6–10 CD-ROM drive 6–8 computer 6–1 diskette drive 6–7 display 6–3 , 6–4 DMA 6–11 DVD-ROM dri.
An important point after buying a device Compaq N410C (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Compaq N410C yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Compaq N410C - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Compaq N410C you will learn all the available features of the product, as well as information on its operation. The information that you get Compaq N410C will certainly help you make a decision on the purchase.
If you already are a holder of Compaq N410C, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Compaq N410C.
However, one of the most important roles played by the user manual is to help in solving problems with Compaq N410C. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Compaq N410C along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
