Instruction/ maintenance manual of the product 6500 Family Compaq
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Compaq Armada 6500 Family Reference Guide Part Number: ER-PM1CC-UA. A01 Compaq Computer Corporation Houston, Texas.
June 1998 The information in this document is subject to change without notice and should not be construed as a commitment by Compaq Computer Corporation. Compaq Computer Corporation assumes no responsibility for any errors that might appear in this document.
iii Table of Contents 1 Documentation Kit Quick Setup Guide.............................................................................................................. ........ 1-1 Reference Guide ....................................................
iv Using Your Modem ............................................................................................................... ... 2-19 Country Select Utility .......................................................................................
v 5 Memory Upgrades Installing Additional Memory ............................................................................................. 5-2 Removing Memory.........................................................................................
vi Acronyms Acronyms Meaning ACPI Advanced Configuration Power Interface APM Advanced Power Management BIOS Basic Input/Output System CMOS Complementary Metal Oxide Semiconductor DIMM Dual In-line Mem.
vii Special Notices Three kinds of special notices are used in this guide to emphasize specific information. ________________________ WARNING __________________________ Warning: Indicates the presence of a hazard that can cause personal injury if the hazard is not avoided.
viii.
1-1 1 Documentation Kit This chapter overviews the contents of the documentation kit provided with the Compaq Armada 6500 Family notebook computer. The Compaq Armada 6500 Family documentation kit cont.
Documentation Kit 1-2 · Chapter 2: Getting To Know Your Computer – introduces you to the notebook’s industry leader features and controls. It also describes how to use the integrated touch pad as well as how to replace the notebook computer’s main battery pack.
Documentation Kit 1-3 · PC Cards – provides detailed instructions on using and configuring PC Cards in Windows 95, Windows 98, and Windows NT. Included in this section is an IRQ resource table showing which IRQ resources can be freed in the event of a conflict.
Documentation Kit 1-4 Compaq Web Sites Please visit the Compaq Web Site to download the latest Compaq Armada 6500 Family operating system drivers and on-line User information. A comprehensive list of country specific Compaq Web Sites has been added to your Favorites folder.
2-1 2 Getting to Know Your Computer This chapter identifies and describes the industry leader features, components, controls, and indicators of your Compaq Armada 6500 notebook computer. It also describes how to use the integrated touch pad as well as how to replace the system battery.
Getting to Know Your Computer 2-2 Components, Controls, and Indicators This section shows the locations and provides a description of the different components on your Compaq Armada 6500 notebook computer.
Getting to Know Your Computer 2-3 DEC01547-2 Figure 2-1 Front and Right Side View.
Getting to Know Your Computer 2-4 Front and Left Side Components Component Description ➊ Lid Release One of two lid releases. Push in both releases at the same time to open the LCD panel. ➋ Speaker Left stereo speaker used to hear sound files and system sounds.
Getting to Know Your Computer 2-5 DEC01546 Figure 2-2 Front and Left Side View.
Getting to Know Your Computer 2-6 Back Components Component Description ➊ External Power In Input connection for Universal AC adapter. ➋ Universal Serial Bus (USB) Port A USB device, such as a mouse, keyboard, or digital camera connects to this port.
Getting to Know Your Computer 2-7 Bottom Components Component Description ➊ Battery Release Releases the LiIon battery from the notebook computer. ➋ LiIon Battery Provides power to your notebook computer. ➌ Expansion Bay Module Release Releases the drive module installed in the Expansion Bay.
Getting to Know Your Computer 2-8 Controlling Power The Suspend/Power button not only enables you to take advantage of the built-in power saving features but also turns the notebook On and Off. Goal Action On/Resume Press this button to turn the system On or resume normal operation from the Suspend mode.
Getting to Know Your Computer 2-9 Using the Touch pad The touch pad is a touch-sensitive pointing device that provides all the features of a mouse. Although its operation differs from a mouse, its function is the same – to move the cursor around the screen.
Getting to Know Your Computer 2-10 1. With your fingers on the keyboard in the normal typing position, the touch pad is easily accessible by moving either your thumb or a finger down on to the touch pad. 2. Gently move your thumb or finger across the touch pad in the direction you want the cursor to move.
Getting to Know Your Computer 2-11 To power the notebook using the supplied Universal AC Adapter, refer to the following instructions: 1. Connect the Universal AC Adapter cord to the External Power input port on the notebook computer (Figure 2-6, step 1).
Getting to Know Your Computer 2-12 ________________________ WARNING _____________________________ Do not use an external power adapter other than the one provided by Compaq Computer Corporation for the Compaq Armada 6500 notebook computer and options.
Getting to Know Your Computer 2-13 Using the Battery Your Compaq Armada 6500 notebook computer has an easily removable main battery pack. This section describes how to maintain and replace the notebook computer’s main battery pack. Preparing the Battery for Use Your Compaq Armada 6500 notebook uses a Smart Battery.
Getting to Know Your Computer 2-14 Battery Removal and Installation Your Compaq Armada 6500 is equipped with a Bridge Battery that provides power for up to four minutes when changing the notebook computer’s main battery.
Getting to Know Your Computer 2-15 3. While depressing the battery near the latch (Figure 2-8a, step 1), slide the battery latch to the unlock position (Figure 2-8a, step 2).
Getting to Know Your Computer 2-16 4. Lift the battery up and out of the notebook computer (Figure 2-8b, step 3). DEC01603 Figure 2-8b Removing Battery.
Getting to Know Your Computer 2-17 Installing the Battery To install the battery: 1. Verify that the battery latch is in the unlock position (Figure 2-9a, step 1).
Getting to Know Your Computer 2-18 4. While pressing down on the battery near the latch (Figure 2-9b, step 3), slide the battery latch to the lock position (Figure 2-9b, step 4).
Getting to Know Your Computer 2-19 Using Your Modem Prior to using your internal modem, you must ensure the following: · The modem is properly configured for the country in which it will be used via the Country Select Utility, and · The appropriate adapter cable is supplied.
Getting to Know Your Computer 2-20 How to Use Country Select The Country Select utility is automatically copied to your hard drive during Windows Setup. A Country Select icon is also installed in the Windows program group so that the utility can be rerun if the country settings need to be changed.
3-1 3 System Software & Restoration This chapter provides an overview of the applications and utilities supplied on the Compaq Software CD as well as directions on how to restore your system using the Compaq QuickRestore CD.
System Software & Restoration 3-2 Application Description The following details the applications available on your Compaq Software CD and provides an explanation of each. Software Title Software Description Adobe Acrobat Reader 3.1 Acrobat Reader allows you to view .
System Software & Restoration 3-3 Utilities The following details the utilities available on your Compaq Software CD and provides explanation of each. Utilities Utility Description Make Boot Diskettes This utility allows you to create a bootable diskette set.
System Software & Restoration 3-4 6. The program will prompt you to remove your CD-ROM Drive and insert the Floppy Drive. The CD-ROM and Floppy Drives are hot swappable; there is no need to power down the notebook before swapping drives. Replace the drive now.
System Software & Restoration 3-5 4. Choose option [3] Run AMI System Diagnostics. 5. You will be informed that the AMI Diag Program files will be extracted to a RAM drive and that the process will take approximately one minute. Press [Y] to proceed.
System Software & Restoration 3-6 Using AMI Diagnostics on Diskette AMI Diagnostics can also be run from the Boot Diskette Set created in Creating a Boot Diskette Set. If you would prefer to run AMI Diagnostics from diskette instead of CD, create a Boot Diskette Set now.
System Software & Restoration 3-7 7. At the end of each diagnostic run, you will be notified if the test ran successfully or if errors were encountered. If errors were encountered, you will be given a choice to view the error log file to determine the nature of the problem encountered by the diagnostic.
System Software & Restoration 3-8 QuickRestore Procedures Before using the Compaq QuickRestore CD to restore the factory installed software on a new hard drive or a non-Windows 95/98 formatted hard drive, you must first complete steps 1 through 13.
System Software & Restoration 3-9 7. The FDISK menu will appear. If using QuickRestore on a non-Windows 95/98 formatted hard drive, choose option [3].
System Software & Restoration 3-10 16. Choose the option [2] Restore your system using the QuickRestore CD. You will be prompted whether or not to continue the Restore process. Press [ctrl]+[c] at any prompt to exit this process or press the space bar to continue.
4-1 4 Configuring Your Notebook This chapter provides information on how to configure your notebook computer and its security features using the System Setup Program. Your notebook computer is configured with default settings selected for typical notebook computer use.
Configuring Your Notebook 4-2 Updating Your Notebook Computer's Configuration There are a number of hardware features that can be configured on your notebook computer.
Configuring Your Notebook 4-3 Helpful Hints There are several keyboard keys assigned to help you select menus and sub-menus, options, and to change option values. Legend Key Alternate Key Function F1 Alt + H Displays the General Help window. ESC Alt + X Exits the current menu and returns you to the previous screen.
Configuring Your Notebook 4-4 Main Menu Feature Settings Comments System Time Enter current time: hour, minute, second format. Sets the system to specified time. System Date Enter current date: month, day, year format. Sets the system to specified date.
Configuring Your Notebook 4-5 Advanced Menu Field Settings Comments Secured Setup Configurations No* Yes Select Yes to prevent a Plug and Play Operating System from changing system settings. IO Device Configuration Submenu Peripheral Device Configuration: Refer to I/O Device Configuration Submenu for a description of the available settings.
Configuring Your Notebook 4-6 Continued Field Settings Comments Serial Port Disabled Enabled Auto* Disables the onboard Serial Port. Enables and allows you to manually configure the I/O address and Interrupt Request (IRQ) line for the Serial Port. Enables and automatically configures the Serial Port.
Configuring Your Notebook 4-7 Security Menu Feature Settings Comments Supervisor Password Is Display only field. When set to Clear, a Supervisor Password has not been set. User Password Is Display only field. When set to Clear, a User Password has not been set.
Configuring Your Notebook 4-8 Notebook Computer Security Notebook Computer Security is important to avoid theft or accidental loss of your computer software and hardware.
Configuring Your Notebook 4-9 6. Type in your password and press [Enter]. The password can be up to eight alphanumeric characters and is not case sensitive. Symbols and other keys are ignored. To confirm, type in your Supervisor Password a second time and press [Enter].
Configuring Your Notebook 4-10 __________________________ Note _____________________________ If a password already exists, you will be prompted to enter the old password before a new one can be set. ____________________________________________________________ 7.
Configuring Your Notebook 4-11 Password on Undock Setting a User Password and enabling Password on Undock prevents unauthorized undocking of the notebook from the Compaq Mobile 6500 Expansion Unit and/or the Compaq Armada 6500 Convenience Base. When a request is made to undock the notebook, you will be prompted for a password.
Configuring Your Notebook 4-12 Continued Feature Settings Comments Auto Suspend Timeout Off Selected times This option allows you to specify a period of time the system is in Standby before entering Suspend.
Configuring Your Notebook 4-13 Continued Feature Settings Comments Resume On Time Off* On When this option is set to On and Suspend Mode is set to Suspend to RAM, the system wakes the system up at the time defined in Resume Time. Resume on Time will not work when the Suspend Mode is set to Save to Disk.
Configuring Your Notebook 4-14 Exit Menu Enter the Exit Menu to save changes, set factory defaults or exit the System Setup Program. Feature Action Comments Exit Saving Changes <Enter> Exit System Setup and save your changes to CMOS. Exit Discarding Changes <Enter> Exit System Setup without saving data to CMOS.
5-1 5 Memory Upgrades Your Compaq Armada 6500 notebook computer comes with 64MB of onboard SDRAM memory. You can add additional memory up to a total of 192MB or greater. The Compaq Armada 6500 supports 3.3V SDRAM 66MHz (or faster) 144-pin SO-DIMM modules.
Memory Upgrades 5-2 Installing Additional Memory To install additional memory: 1. Save all data and shutdown any running applications, then turn off the notebook computer. Ensure that the notebook computer is not in suspend mode. 2. Turn the unit over so the bottom is facing up.
Memory Upgrades 5-3 4. Align the notch in the 3.3v SDRAM memory module with the plastic tab in the memory cradle (Figure 5-2, step 1). 5. Install the memory module by inserting it at an angle of approximately 45 degrees into one of the two sockets (Figure 5-2, step 2).
Memory Upgrades 5-4 Removing Memory To remove memory: 1. Save all data and shutdown any running applications. 2. Turn off the notebook computer. Ensure that the notebook computer is not in suspend mode. 3. Turn the unit over so the bottom is facing up.
6-1 6 Troubleshooting This chapter provides troubleshooting tables listing specific problems, probable causes, and recommended actions to take if you are experiencing difficulty with your notebook computer’s hardware or software.
Troubleshooting 6-2 Notebook Computer Troubleshooting Problem Possible Cause Action System does not start when the notebook computer is turned on and running on battery power. Battery Pack is drained. Battery Pack is defective. Main logic board failure.
Troubleshooting 6-3 Problem Possible Cause Action Notebook computer operates incorrectly after installing an optional memory module. Memory module installed incorrectly. Memory module failed. Used non-qualified memory. System in locked state. Power off the notebook before removing the memory door.
Troubleshooting 6-4 Problem Possible Cause Action Notebook computer does not boot from the Diskette Drive. Diskette is worn or damaged. The Boot Priority “Diskette Drive” option in System Setup is set to lower priority than the other devices. Diskette does not contain system files.
Troubleshooting 6-5 Problem Possible Cause Action An external monitor is connected and is not working. Loose or incorrect cable connections. The notebook’s video mode may be in LCD Display Only mode. TV output is selected. Monitor does not support multi-sync and/or higher resolutions.
Troubleshooting 6-6 LCD Troubleshooting Problem Possible Cause Action Power is on, but there is no LCD display. Notebook computer Standby Timer expired. Notebook computer Video Timer expired. Notebook computer Auto Suspend Timer expired. Notebook computer running in CRT mode.
Troubleshooting 6-7 PC Card Troubleshooting Problem Possible Cause Action PC Card does not work. Card improperly inserted. Device drivers missing or improperly installed. Card not supported. Zoomed Video Card inserted in top slot. Insert the card label-side up.
Troubleshooting 6-8 Problem Possible Cause Action SRAM card does not work (single beep). Missing device driver(s). Refer to the operating system’s on-line help for information on configuring SRAM PC Cards. SRAM card does not work (double beep). Incorrect drive letter assigned.
Troubleshooting 6-9 Audio and IR Troubleshooting Problem Possible Cause Action Sound is not working. Audio volume needs to be increased. System audio has been turned off. Configuration problem. Adjust audio volume by pressing the [fn]+[ s ] hot key combination.
A–1 A Technical Specifications GTX6300MD System Specifications Feature Specification CPU Intel Pentium II 300 MHz MMX LCD 14.1" XGA TFT HDD 6 GB L2 Cache 512KB Base RAM 64MB – SDRAM 3.3v Maximum RAM 192MB or greater RAM Expansion Dual 144 pin SO–DIMM 3.
Technical Specifications A–2 Feature Specification Size 9.7" x 12" x 1.4" Weight (no FDD or CD-ROM in bay) 5.96 lbs. (approximate) Weight (FDD in bay) 6.27 lbs. (approximate) Weight (CD-ROM in bay) 6.46 lbs. (approximate) Operating System Windows 95 or Windows NT 4.
B–1 B Compaq Customer Support Preparing for a Technical Support Call If you cannot solve a problem using the troubleshooting tips in Chapter 6, you may need to call technical support.
Compaq Customer Support B–2 Worldwide Telephone Numbers Locate your geographical area in the following table and use one of the telephone numbers for Compaq assistance General Information Numbers —Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider.
Compaq Customer Support B-3 Worldwide Telephone Numbers Continued Location Country Code Telephone Number Belgium / Luxembourg Compaq Care Center General Fax Infoline (resellers, brochures) QuickLine (BBS) Order Software Backup Order Software Backup by Fax Bel Lux +32 +32 +32 +32 +32 0903-99036 (45 BFr/min.
Compaq Customer Support B–4 Worldwide Telephone Numbers Continued Location Country Code Telephone Number Denmark General Information Technical Support +45 +45 -45-90-45-90 -45-90-45-45 Eastern Europ.
Compaq Customer Support B-5 Worldwide Telephone Numbers Continued Location Country Code Telephone Number India General Information PaqFax BBS 91-80-559-6023 91-80-559-8989 91-80-559-8900 Israel Genera.
Compaq Customer Support B–6 Worldwide Telephone Numbers Continued Location Country Code Telephone Number Netherlands General Information Customer Support* Fax* QuickLine Bulletin Board 0182-565805 06-91681616 (Dfl.
Compaq Customer Support B-7 Worldwide Telephone Numbers Continued Location Country Code Telephone Number Sweden General Information Technical Support PaqFax (hämtfax) QuickLine (BBS) +46 +46 +46 +46 .
Compaq Customer Support B–8 Worldwide Telephone Numbers Continued Venezuela General Information +58 -2-953-6944.
C-1 C Regulatory Notices Throughout these regulatory notices, Compaq products are referred to by their regulatory agency series numbers. Regulatory Agency Series Numbers Regulatory agencies worldwide use agency series numbers for product identification.
Regulatory Notices C-2 Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory Notices C-3 For questions regarding this declaration, write Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston TX 77269-2000 or call 281-514-3333 To identify your product, refer to the part, series, or model number found on the product.
Regulatory Notices C-4 Japanese Notice German Ergonomics Notice The Compaq PP2020 agency series of computers meet the requirements of ZH 1/618 (German Safety Regulations for Display Work Places in the Office Sector) when used in conjunction with docking bases, keyboards, and monitors that bear the “GS” approval mark.
Regulatory Notices C-5 Battery Notice ________________________ WARNING __________________________ This computer contains two internal batteries: a lithium coin cell real time clock battery and a nickel metal hydride bridge battery pack. There is a risk of explosion and injury if the batteries are incorrectly replaced or improperly handled.
Regulatory Notices C-6 greater than the voltage and current rating marked on the product. In addition, the diameter of the wire must be a minimum of 0.
Regulatory Notices C-7 Laser Information Laser Type: Semiconductor GaAlAs Wave Length: 780 ± 35 nm Divergence Angle: 53.5 ° ± 1.5 ° Output Power: Less than 0.2mW or 10,869 W·m -2 sr -1 Polarization: Circular Numerical Aperture: 0.45 ± 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment.
Regulatory Notices C-8 Modem Notices FCC Regulations - Part 68 To comply with the Federal Communications Commission (FCC) Rules and Regulations, Part 68, these instructions must be followed: 1. Your modem must not be connected to a party line or coin-operated telephone.
Regulatory Notices C-9 If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible.
Regulatory Notices C-10 Users should ensure for their own protection, that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Regulatory Notices C-11 British Approvals Board for Telecommunications (BABT) The following information is provided in compliance with requirements of the British Approvals Board for Telecommunications (BABT). It includes a sample “Application Form for Installation of Modular Telephone Sockets.
Regulatory Notices C-12 for approval under General approval NS/G/1234/J/10003. Further details of this general approval and the conditions pertaining to it are given in OFTEL update SA29, available from: The Librarian OFTEL Export House 50 Ludgate Hill London EC4M 7JJ This modem is not approved for UK leased line operation.
Regulatory Notices C-13 The output power of this modem is fixed and cannot be changed by the user. The approval mark attached to this product indicates that the modem itself carries BABT approval. No approval is conferred on the host computer or the serially connected computer and the label must not be transferred to the case of the computer.
Regulatory Notices C-14 Pulse Dialing The &Pn command is provided for software compatibility only. The pulse ratio is fixed at 67:33 and cannot be changed.
Regulatory Notices C-15 Call Attempt Minimum duration between call attempts for call pattern Attempts ABCD Initial attempt 5S 5S 5S 5S 1st repeat attempt 1 min 2 min 10 min 3 min 2nd repeat attempt 1 .
Regulatory Notices C-16 Identification of Ports The modems is fitted with a multi-way connector which provides the power and digital signals to the modem. The RJ11 style connector provides the interface to PSTN. Network Connection The modem is supplied with a lead terminated with a BT modular plug.
Regulatory Notices C-17 Application Form For Installation Of Modular Telephone Sockets To the customer: If your current telephone installation is not equipped with the new modular telephone socket you must have one fitted by your telephone service provider.
Regulatory Notices C-18 Modem Approvals Your modem is approved in the following countries: ________________ Telecom Network Approvals ___________________ The telecommunications device in your computer is approved for connection to the telephone network in the countries whose approval markings are indicated on the product label.
Regulatory Notices C-19 Area Country Approval Number Europe Sweden 97122210 Switzerland BAKOM97.1183.D.N United Kingdom 607463 Asia/ Pacific Australia China US approval sufficient or no approval neede.
Regulatory Notices C-20.
C-1 Index A AC Adapter, 2-11, 2-12 Acronyms, vi AMI Diagnostics, 3-4, 1 Using AMI Diagnostics on CD, 3-4 Using AMI Diagnostics on Diskette, 3-6 Applications, 3-2 Audio 16-bit stereo feature, 2-1 stere.
Index Index-2 External Power In description, 2-6 External power, connecting, 2-10 F Fast IR port description, 2-6 FDD, vi Floppy Disk, vi Floppy Disk Drive, vi H Hard Disk, vi Hard Disk Drive, vi time.
Index Index-3 PC Card slots description, 2-4 PC Cards Slots, 2-2 phone numbers, worldwide, B-2 Ports Ethernet Network, 2-6 External Power In description, 2-6 Fast IR port description, 2-6 Infrared tra.
Index Index-4 audio and IR, 6-9 LCD display, 6-6 notebook computer, 6-2 PC Card, 6-7 Turning Off the notebook, 2-8 Turning off your computer, 2-8 Turning On the notebook, 2-8 U User password, 4-9 dele.
An important point after buying a device Compaq 6500 Family (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Compaq 6500 Family yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Compaq 6500 Family - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Compaq 6500 Family you will learn all the available features of the product, as well as information on its operation. The information that you get Compaq 6500 Family will certainly help you make a decision on the purchase.
If you already are a holder of Compaq 6500 Family, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Compaq 6500 Family.
However, one of the most important roles played by the user manual is to help in solving problems with Compaq 6500 Family. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Compaq 6500 Family along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
