Instruction/ maintenance manual of the product C SERIES Cognitive Solutions
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C-Series Printers User’s Manual 105-069-03 Revision A 3/22/07 *105-169- 03*.
Copyright © 2006, Cognitive Solution s, Inc. Cognitive™, Cxi™, Ci™, a nd Compact Indust ri al™ are trademarks of Cog nitive. Microsoft ® and Windows™ a re trademarks of M icrosoft Co rporation.
T a ble of Contents CHAPTER 1: WELCOME 1 CHAPTER 2: GETTING STARTED 3 Outside the Printer 3 Inside the Printer 5 Paper Media Guide Bar 6 Connection Ports and Power Connector 7 Take Up Spindle and Take.
User Adjustable Sensor 49 Gap Mode 49 Black Mark Mo de 50 Performing the Self Te st 51 CHAPTER 3: SOFTWARE INSTALLATION 54 CHAPTER 4: USING THE ADMINISTRATOR TOOL 55 Connect to the Printer 55 Change a.
To load firmware using the USB A Host, follow these steps: 69 CHAPTER 6: NETWORK PRINTING 70 Assigning a Static Address 70 Using Automatic Address Assignment 71 Verifying Network Settings 72 Configuri.
Media Specif ications 93 Media Indexing 93 Ribbon Specificat ions 94 Label Roll Changes per Ribbo n 94 Font Specifications 94 Bar Code Symbologi es and Specificati ons 95 Cognitive Program m ing Langu.
Cognitive Media Support 124 C Series Sales Support 125.
Copyright © 2006, Cognitive - 1.800.525.2785 1 105-169-03 Chapter 1: W elcome Congratulations on the purchase of a Cognitive Compact Industrial C Series thermal label printer.
Copyright © 2006, Cognitive - 1.800.525.2785 2 105-169-03 Ethernet Printer Informa tion — The Ethernet Printer Information provides information for configuring and troublesh ootin g the internal Ethernet p rint server. The Ethernet Printer Information is a section of the Programmer’s Guide.
Copyright © 2006, Cognitive - 1.800.525.2785 3 105-169-03 Chapter 2: Getting S t arted First, take a tour around the printer to understand its parts and function s.
Copyright © 2006, Cognitive - 1.800.525.2785 4 105-169-03 H – Case base Covers the base of the printer I – High-lift printhead latches Pushes upward to release the printhead J – ON/OFF switch C.
Copyright © 2006, Cognitive - 1.800.525.2785 5 105-169-03 Inside the Printer Figure 2-2. C Series Side View Device Use A – Large roll spindle slot Holds large roll media B – Standard roll spindle.
Copyright © 2006, Cognitive - 1.800.525.2785 6 105-169-03 Paper Media Guide Bar Figure 2-3. C Se ries I nner Side View of Media B ar Figure 2-4. C Series Top View of Media Guide from Behind Print er .
Copyright © 2006, Cognitive - 1.800.525.2785 7 105-169-03 Connection Ports and Power Conne ctor Figure 2-5. C Series Connections and Power (Back View) Connector Use A – ON/OFF switch Controls print.
Copyright © 2006, Cognitive - 1.800.525.2785 8 105-169-03 Supply Spindle and Supply Clutch Figure 2-7. Supply Spindle and Clutch Components Description A Supply Spindle B Supply Clutch Printhead Assembly (TPH, Shield, Bracket, and LED Array) Figure 2-8.
Copyright © 2006, Cognitive - 1.800.525.2785 9 105-169-03 Platen and Index Sensor Figure 2-9. Platen Assembly and Ind ex Sensor Components Description A Index Sensor B Platen.
Copyright © 2006, Cognitive - 1.800.525.2785 10 105-169-03 Understanding the Control Panel Buttons and the LCD (Cxi Only) When the printer is powered on, the LCD displays COGNITIVE CXI . A fter approximately 2 seconds, the LCD displays COGNITIVE . Thi s is an indication that the menu is at its highest level.
Copyright © 2006, Cognitive - 1.800.525.2785 11 105-169-03 LEFT button (B): Press the LEFT button to displa y the current printer status. From within the menu, pressing the LE FT button returns to the previous menu level.
Copyright © 2006, Cognitive - 1.800.525.2785 12 105-169-03 Understanding the LCD Menu Structure MAIN MENU USER MENU LCD Contrast Contrast 0 … 8 Backlight Control ON or OFF Beeper Volume Volume 0 .
Copyright © 2006, Cognitive - 1.800.525.2785 13 105-169-03 Feedback ON or OFF Report Level 0 = None, 1 = Serial, 2 = Label Timeout 0 … 65535 Quick UP / DWN key press increments by 1; Press and hold increments by 10 Shift Left -Printhead .
Copyright © 2006, Cognitive - 1.800.525.2785 14 105-169-03 Setting Up the Cxi and Ci Printers Setting up a C Series printer is an easy process. This chapter describes printer requirements, printer controls, loading thermal transfer ribbon, and loading print media.
Copyright © 2006, Cognitive - 1.800.525.2785 15 105-169-03 Unpacking the Printer Figure 2-11. Pa ckaging Diagram.
Copyright © 2006, Cognitive - 1.800.525.2785 16 105-169-03 Controls, Indicators, and Connectors Controls and indicators for the C Series printer are located on the front panel and right side of the printer. Cxi printers also have an LCD display on the user interface.
Copyright © 2006, Cognitive - 1.800.525.2785 17 105-169-03 Connecting Data Cables to the Printer: Connect one of the following data cables to the matching located on the back of the C Series printer:.
Copyright © 2006, Cognitive - 1.800.525.2785 18 105-169-03 USB-A HOST Connectivity The C Series printer supports hubs, USB keyboards, USB keyboard wedge scanners, and USB flash drives. The keyboard and scanner devices can be used to input data directly to the printer.
Copyright © 2006, Cognitive - 1.800.525.2785 19 105-169-03 Connecting Power to the Printer The next step is to provide power to the C Series printer. Use only the AC adapter supplied with the printer. Using a power ad apter not certified for use i s both unsafe and voids the warranty on the printer.
Copyright © 2006, Cognitive - 1.800.525.2785 20 105-169-03 Connect the power supply cord i nto the power connector lo cated in the back corner of the C Series printer. The flat end of the power supply cord, listed as B belo w in Figure 2-15, has an arrow to indicate which end is on top.
Copyright © 2006, Cognitive - 1.800.525.2785 21 105-169-03 Connect the power cord into the power sou rce by carefully plugging the power cord into the wall outlet or other p ower source. NOTE : ONCE THE POWER SUPPLY IS PLUGGED INTO THE WALL, THE GREEN LED ILLUMINATES ON THE POWER SUPPLY UNIT.
Copyright © 2006, Cognitive - 1.800.525.2785 22 105-169-03 Printer Power Test The power supply indicates power with a gr een light. The next step verifies the printer is receiving power. Press the power swi tch (D in Figure 2-17 below) to the ON position.
Copyright © 2006, Cognitive - 1.800.525.2785 23 105-169-03 NOTE : (CXI PRINTERS ONLY) THE LCD BRIEFLY DISPLAYS PRESS RIGHT ARROW FOR MENU. THEN THE LCD DISPLAYS COGNITIVE CXI FOR ABOUT ONE SECOND. WHEN THE PRINTER IS READY TO PRINT, THE LCD DISPLAYS COGNITIVE.
Copyright © 2006, Cognitive - 1.800.525.2785 24 105-169-03 Thermal Transfer Ribbon Load ing (TT Printers Only) To run the C Series printers in thermal transfer mode, a ribbon must be loaded properly into the C Series printer in orde r to print. This section details step-by-step instructions on how to load thermal transfer ribbon into the printer.
Copyright © 2006, Cognitive - 1.800.525.2785 25 105-169-03 Remove the Test Sample from inside the printer, a nd file the test sample wi th the warranty and other C Serie s documentation for future referen ce.
Copyright © 2006, Cognitive - 1.800.525.2785 26 105-169-03 Once the tape is removed, disc ard the tape, and spread the ri bbon out so the text on the leader is facing down, as sho wn in Figure 2- 23 below. Make sure the ribbon does not roll off the table when set ting it down .
Copyright © 2006, Cognitive - 1.800.525.2785 27 105-169-03 Next, raise the printhead me chanism fully. Refer to figure 2 -25. Figure 2-25. Fully Rais ed Printh ead Mechanism CLEANING NOTE : THIS IS THE IDEAL POSITION FOR CLEANING THE PRINTHEAD, PRINTHEAD SHIELD, AND PLATEN.
Copyright © 2006, Cognitive - 1.800.525.2785 28 105-169-03 Next, insert the ribbon supply roll. Lift the ribbon supply roll, as shown in Figure 2-26, with one hand as it currently is po sitioned with the Cognitive leader text showing. Examine the ends of the ribbon supply roll and notice the n otches on the roll.
Copyright © 2006, Cognitive - 1.800.525.2785 29 105-169-03 While holding the ribbon in place, pull gently on the green supply spindle to insert the ribbon supply roll into place. Figure 2-28. Pulling Out the Ri bbon Supply Spindle Place the ribbon supply roll into position as sh own in Figure 2-29 below.
Copyright © 2006, Cognitive - 1.800.525.2785 30 105-169-03 When the ribbon feels secure, gently push and rotate the green supply spindle clockwise, while holding the supply clutch hug, until the ribbon seats properly.
Copyright © 2006, Cognitive - 1.800.525.2785 31 105-169-03 Next, install the ribbon take up roll. Examine the ends of the ribbon take up core and notice the notches on the ribbon core . These no tches fit into the printer. Refer to Figure 2-32 for clear pictures o f the notches.
Copyright © 2006, Cognitive - 1.800.525.2785 32 105-169-03 Place the ribbon take up roll into position as shown in Figure 2-34. Once the ribbon feels secure, gently push a nd rotate the green ta ke u p spindle clockwis e to make sure the ribbon take up core is engaged wi th the no tches on the printer.
Copyright © 2006, Cognitive - 1.800.525.2785 33 105-169-03 Gently lower the user interface b ut DO NOT LATCH the printer. Re fer to Figure 2-36. Figure 2-36.
Copyright © 2006, Cognitive - 1.800.525.2785 34 105-169-03 Loading Media All C Series printers have media loading instruction labels on the bottom of the dust cover. To increase the life of the printhead, Cognitive recommends using Cognitive approved media with all C Series printer models.
Copyright © 2006, Cognitive - 1.800.525.2785 35 105-169-03 Remove the Manufacturing Test Sample from inside the printer and file the Manufacturing Test Sample with the wa rran ty and other C Se ries documentation for future reference (The rmal Transfer printe rs have already completed thi s step in the ribbon loading section).
Copyright © 2006, Cognitive - 1.800.525.2785 36 105-169-03 Figure 2-39b. Inserting th e Spindle i nto Outward W ound Media NOTE : FOR MORE INFORMATION REGARDING COGNITIVE APPROVED MEDIA PLEASE CONTACT A LOCAL RESELLER OR COGNITIVE SOLUTIONS CUSTOMER SERVIC E LOCALLY AT +1.
Copyright © 2006, Cognitive - 1.800.525.2785 37 105-169-03 To initially set the media guides to the proper setting , try to push either guide to the outside of the printer. If the guid e does not move, lift u p slightly on the green lock until it stops in the upright position.
Copyright © 2006, Cognitive - 1.800.525.2785 38 105-169-03 Unroll a few labels. Position the media, prin t si de up, into the printe r as shown in Figure 2-43.
Copyright © 2006, Cognitive - 1.800.525.2785 39 105-169-03 Place the media under the media guid e bar as shown in Figure 2-44. Figure 2-44. Place the Media Unde r the Media Guide Bar Lower the media between the two media guides . Posi tion the media as shown in Figure 2-45.
Copyright © 2006, Cognitive - 1.800.525.2785 40 105-169-03 Once the guides are against the sides of the roll, push the roll down in the slot as shown in Figure 2-46. This locks the media guide in the proper position . The media should look as shown. Figure 2-46.
Copyright © 2006, Cognitive - 1.800.525.2785 41 105-169-03 1) The media should be visible as shown in Figure 2-48. Figure 2-48. Front View of Medi a Being Loade d Under Me dia Guide Pull the media forward three to four inches from within the mech anism, past the drive platen, as shown in Figure 2- 49.
Copyright © 2006, Cognitive - 1.800.525.2785 42 105-169-03 Once the media is pulled forward three to fo ur inches, latch the me chanism as shown in Figure 2-50. Figure 2-50. Latchi ng the Mecha nism Close the dust cover to enclose sta ndard size media while printing .
Copyright © 2006, Cognitive - 1.800.525.2785 43 105-169-03 Loading Large Roll OD Media Locate the rear door screws at the rear of the printer as i d entified with the arrows in Figure 2-52. Remove the screws with a #2 Phillips screwdriver. Figure 2-52.
Copyright © 2006, Cognitive - 1.800.525.2785 44 105-169-03 Open the media cove rs as shown in Figure 2-54. Figure 2-54. Open Medi a Covers.
Copyright © 2006, Cognitive - 1.800.525.2785 45 105-169-03 Remove the manufacturing test sample if this is the first time lo ading media, and take a moment to review operation of the media guides. The guides are spring loaded in order to provide proper medi a control during printing.
Copyright © 2006, Cognitive - 1.800.525.2785 46 105-169-03 To initially set the media guides to the proper setting , try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green lo cking tab until it stops in the upright position.
Copyright © 2006, Cognitive - 1.800.525.2785 47 105-169-03 Before placing the roll in the printer, rout e the media, print side up, under the media guide bar as shown in Figure 2-58.
Copyright © 2006, Cognitive - 1.800.525.2785 48 105-169-03 If the locking tab is in the locked position, un lock it. Th en, place a spindle in the core of the media roll, and position it in the printer, print side up, as shown in Figure 2-59 and Figure 2-60.
Copyright © 2006, Cognitive - 1.800.525.2785 49 105-169-03 Close the top cover and let the dust cover rest on the large media roll. Figure 2-61. Closing the Top Cover User Adjustable Sensor The C-Series printers have an adjustable index sensor system.
Copyright © 2006, Cognitive - 1.800.525.2785 50 105-169-03 If you have a 4” wide printer, then the gap sensor will be effectively adjustab le for the left half of the media path as shown in the pictures below. 4” Printer shown with extreme se ttings for gap mode.
Copyright © 2006, Cognitive - 1.800.525.2785 51 105-169-03 Performing the Self Test The self test checks the printer’s overall o perability, and lists the printer’s current settings. Refer to the figures and instructio ns below to perform the printer self test.
Copyright © 2006, Cognitive - 1.800.525.2785 52 105-169-03 The output from the self test is described in the table below. Setting Description Example (Actual settings may vary from examples listed below) FW Firmware version and date FW: 195-170-140 V1.
Copyright © 2006, Cognitive - 1.800.525.2785 53 105-169-03 Setting Description Example (Actual settings may vary from examples listed below) each label printed.
Copyright © 2006, Cognitive - 1.800.525.2785 54 105-169-03 Chapter 3: Sof tware Inst allation Place the Companion CD into the computer and the CD automatically runs through all the required steps to properly install the required software for the C Series printer.
Copyright © 2006, Cognitive - 1.800.525.2785 55 105-169-03 Chapter 4: Using the Administrator T ool Connect to the Printer Select the connection method being used between computer an d printer. • If using serial, select the appropriate communication port and baud rate.
Copyright © 2006, Cognitive - 1.800.525.2785 56 105-169-03 NOTE: REFER TO CHAPTER 6: NETWORK PRINTING AND CHAPTER 2: CONNECTING DATA CABLES TO THE PRINTER FOR MORE DETAILS Once connected, the software will di splay the connection method in green with a “Connected” message as shown be low.
Copyright © 2006, Cognitive - 1.800.525.2785 57 105-169-03 Change a Printer Setting To change the printer’s setting, select the section to change and either manually enter the new value, or select the new value from a list. Select the apply button to send the new setting to the printer.
Copyright © 2006, Cognitive - 1.800.525.2785 58 105-169-03 IO Settings Controls Host PC to Printer communication options, Printer Serial and Network options, and Self-Test label printing.
Copyright © 2006, Cognitive - 1.800.525.2785 59 105-169-03 Printer Settings This tab is for settings such as thermal printing method, darkn ess, print speed, pitch, and real time clock settings, etc.
Copyright © 2006, Cognitive - 1.800.525.2785 60 105-169-03 Label Positioning The Label Positioning tab gives you co ntrol over settings that affect the position of the print-media in the prin ter and the position of the label image on the media.
Copyright © 2006, Cognitive - 1.800.525.2785 61 105-169-03 save your setting, then press Calibrate to perform the calibration. The printer will respond with a ‘Success fu l’ or ‘Unsuccessful’ status message.
Copyright © 2006, Cognitive - 1.800.525.2785 62 105-169-03 Fonts/Objects View the printer’s fonts, stored obje cts and graphics. Delete and loading objects is also available with this setting. The printer will display the list of in stalle d fonts, stored objects, and graphics.
Copyright © 2006, Cognitive - 1.800.525.2785 63 105-169-03 Profile Management Profile Management provides the ability to download, save, open and apply printer profiles to printers. This is usef ul in updating multiple printers with the same settings.
Copyright © 2006, Cognitive - 1.800.525.2785 64 105-169-03 Firmware Upgrade Ability to view the current firmware version as well as upgrading firmware. The current firmware version will display a utomatically. To upgrade firmware, select “Select Firmware From Local Machine”.
Copyright © 2006, Cognitive - 1.800.525.2785 65 105-169-03 PCL Windowing This tab is useful only for PCL-equipped printers. It allows you to make a label out of a full-page PCL document by specifying the small region of that document you wish to print.
Copyright © 2006, Cognitive - 1.800.525.2785 66 105-169-03 CPL Editor The CPL editor is a text editor/termi nal program for communicating with the C Series printer. This editor allows the user to crea te, open or save text files, and send them to the printer.
Copyright © 2006, Cognitive - 1.800.525.2785 67 105-169-03 Chapter 5: USB-A HOST This chapter describes use of the USB-A connector (referred to as “E” below in Figure 5-1).
Copyright © 2006, Cognitive - 1.800.525.2785 68 105-169-03 Using a USB Flash Drive This section describes use of a USB flas h drive to load firmware, objects and settings to the printer using its USB-A conne ctor. Note that the printer must be running version 1.
Copyright © 2006, Cognitive - 1.800.525.2785 69 105-169-03 flash drive in the prin ter’ s USB A connector. 5. The printer will load all objects present in the CognitiveObjects folder. 6. Multiple files can be present in the folde r. 7. Files are loaded in alphabetical order.
Copyright © 2006, Cognitive - 1.800.525.2785 70 105-169-03 Chapter 6: Network Printing Network-enabled printers can be connected directly to a network, providi ng the flexibility of printing to the same printer from multiple workstations.
Copyright © 2006, Cognitive - 1.800.525.2785 71 105-169-03 Using Automatic Address Assignment Automatic address assignment, known as DHCP configuration, is only possible if the network being used supports it.
Copyright © 2006, Cognitive - 1.800.525.2785 72 105-169-03 Verifying Network Settings When a static address was assi gned or configured for DHCP, after clickin g the Apply button, disconnect the Administrato r from the printer, power-cycl e the printer, and then connect to it once agai n using the USB, serial, or parallel port.
Copyright © 2006, Cognitive - 1.800.525.2785 73 105-169-03 Configuring a Printer Driver for Network Use In order to print using the driver, a new po rt must be configured within the printer driver. 1. Locate the appropriate Co gnitive driver in the Windows Printers folder.
Copyright © 2006, Cognitive - 1.800.525.2785 74 105-169-03 6. Click Next . 7. In the Printer Name or IP Address box, enter th e IP address assigned to the printer.
Copyright © 2006, Cognitive - 1.800.525.2785 75 105-169-03 8. If necessary, choose Generic Network Card as shown below and then click Next . 9. Click Finished . The driver is now configur ed and ready to use. Sharing the Printer on a Network ASSUMPTION: IT IS ASSUMED THAT THE PRINTER IS CONNECTED TO A LOCAL MACHINE ALREADY ON A NETWORK.
Copyright © 2006, Cognitive - 1.800.525.2785 76 105-169-03 4. Select Share this printer and give the printer a Share name . 5. One a share name has been typed, click Apply .
Copyright © 2006, Cognitive - 1.800.525.2785 77 105-169-03 Chapter 7: Printing S t andard Labels and T ags Sources for printed label and tag data include the following: • Label software • CPL pro.
Copyright © 2006, Cognitive - 1.800.525.2785 78 105-169-03 After connecting to the printer, sele ct the CPL Editor tab and enter the following text in the Printer Input text area on the left.
Copyright © 2006, Cognitive - 1.800.525.2785 79 105-169-03 Using Third-Party and Proprietary Applications Labels are frequently printed from commercial software or proprietary applications. Printing from Microsoft Word The instructions below describe how to cre ate both simple and complex labels using Microsoft Word software.
Copyright © 2006, Cognitive - 1.800.525.2785 80 105-169-03 3. Select a Cognitive printer. 4. Click Close to close the Print dialog box..
Copyright © 2006, Cognitive - 1.800.525.2785 81 105-169-03 Setting Label Size Set up the Word document for the desired label size. 1. On the File menu, click Page Setup . The Page Setup dialog box displays. 2. Set all margins to 0 . 3. Click the Paper tab.
Copyright © 2006, Cognitive - 1.800.525.2785 82 105-169-03 4. Set the correct width and height for the label. The example shows a 2.4” wi de by 1” tall label.
Copyright © 2006, Cognitive - 1.800.525.2785 83 105-169-03 5. Click OK and, if nec essary, Fix to reset the margin s. The Word document should look similar to the figure below.
Copyright © 2006, Cognitive - 1.800.525.2785 84 105-169-03 Creating a Label and Barcode Design the label in a Word document. Use the following steps to design a barcode. 1. Select the desired Barcode Font/Type. 2. Enter the numbers for the barcode. A ba rco de will not display on the screen, but is printed on the l abel.
Copyright © 2006, Cognitive - 1.800.525.2785 85 105-169-03 Chapter 8: T roubleshooting C Series printers require minimal user maintenance. When problems do occur, however, it is important to isolate the root cause between hardware or programming issues.
Copyright © 2006, Cognitive - 1.800.525.2785 86 105-169-03 Print a New Label Format If a known printable format is unavail able then a new format may be created using an available text editor. Creating and sending the simple format listed below should help isolate the problem.
Copyright © 2006, Cognitive - 1.800.525.2785 87 105-169-03 Common Issues The following issues are based on techni cal support records of user questio ns. LABELS SKIPPING OR PRINTER FEEDING BLANK LABELS Label skipping can frequently be corrected by performing a printer calibration.
Copyright © 2006, Cognitive - 1.800.525.2785 88 105-169-03 Type in the following commands to a text editor on the computer: ! 0 0 0 0 (Must use zero; space between each character) VARIABLE ETHERNET I.
Copyright © 2006, Cognitive - 1.800.525.2785 89 105-169-03 PRINTING TOO LIGHT Download and install the C Series Admi nistrator configuration software for simplified setting of these values from the Companion CD included with the printer or from the Cognitive web site .
Copyright © 2006, Cognitive - 1.800.525.2785 90 105-169-03 General Troubleshooting Tip s EQUIPMENT AND CABLING Make sure that all cables and connectors a re installed and secure. Before printing, make sure there is media in the printer and the po wer and ready green lights are illuminated.
Copyright © 2006, Cognitive - 1.800.525.2785 91 105-169-03 Chapter 9: Printer S pecifications Specifications are provided for referenc e and are based on printer tests using Cognitive brand ribbons and labels. Results may vary in actual application settings or when using products other than recommended Cognitive supplies.
Copyright © 2006, Cognitive - 1.800.525.2785 92 105-169-03 • CPL programming la nguage • Parallel, Se rial, USB-A, and USB-B communication ports • USB-A Host Control • Adjustable position transmi ssive and reflective index sensing technology to accommodate a wide variety of print media.
Copyright © 2006, Cognitive - 1.800.525.2785 93 105-169-03 Media Specifications Media Types: Direct thermal or thermal transfer labels, tags, wristban ds, static labels, and receipt paper.
Copyright © 2006, Cognitive - 1.800.525.2785 94 105-169-03 Ribbon Specifications Ribbon width: • 2” Printer: 2.4" (61mm) Max. • 2” Nominal Length: 6500” (165m) Max. • 4” Printer: 4.25" (108mm) Max . • 4” Nominal Length: 5500” (140m) Max.
Copyright © 2006, Cognitive - 1.800.525.2785 95 105-169-03 Bar Code Symbologie s and Specifications UPCA ADD 2 EAN 8 128C UPCE ADD 5 EAN 13 CODE128 UPCE1 CODE 39 PLESSE Y EAN128 POSTNET I 2OF5 128A C.
Copyright © 2006, Cognitive - 1.800.525.2785 96 105-169-03 Communications Specifications Parallel Interface: Centronics compatible parallel interface (requires cable). High-speed serial interfaces: • Serial RS-232 (r equires cable) • Configurable baud rate (1,200 – 115,200 baud), parity , and data bits.
Copyright © 2006, Cognitive - 1.800.525.2785 97 105-169-03 Physical Specification s Characteristic 2” Ci or Cxi Printer 4” Ci or Cxi Printer Height 7.1” (181mm) 7.1” (181mm) Width 5” (127mm) 6.9” (175mm) Depth 10.04” (255mm) 10.04” (255mm) DT Weight 5.
Copyright © 2006, Cognitive - 1.800.525.2785 98 105-169-03 Warranty Printer: 24 months from date of purchase. (requires registratio n and excludes printheads) Printhead: 6 months or 500,000 inches us.
Copyright © 2006, Cognitive - 1.800.525.2785 99 105-169-03 Chapter 10: Consumables Please refer to the Consumables Guide and Product Guide for the latest information on consumables which are compatible with all C Series printe r models.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 100 105-169-03 DT Labels and Tags Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per roll Rolls per case Index Stock item Part # .75x.75 1 DT Paper Permanent In 4.75 1.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 101 105-169-03 Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per roll Rolls per case Index Stock item Part # 2.4x3 1 DT Paper Permanent In 4.75 1.5 627 12 Gap Y 03-02-1521 3x1 1 DT Paper Permanent In 5 1.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 102 105-169-03 TT Labels and Tags Size (WxH”) # up Pri nt type Material Adhesive Wind OD” Core” Items per roll Ro lls per case Index Stock Item Part # .75x.75 1 TT Paper Permanent In 4.75 1.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 103 105-169-03 Size (WxH”) # up Pri nt type Material Adhesive Wind OD” Core” Items per roll Ro lls per case Index Stock Item Part # 3x1 1 TT Paper Permanent In 5 1.5 2480 12 Gap N 0 3-02-2133 3x1 1 TT Paper Permanent In 7 1.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 104 105-169-03 Size (WxH)) # across Print type Material Adhesive Wind OD” Core” Item s per roll Rolls per case Index Stock item Pa rt # 2x.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 105 105-169-03 Size (WxH)) # across Print type Thickness Wind OD” Core” Items per roll Rolls per case Index Stock item Pa rt # 2.4x1 1 DT 7.5 m il In 4.75 1.5 1500 12 Gap Y 03-02-1 785 2.4x1 1 DT 7.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 106 105-169-03 Ribbons To learn more about the various ribbon types please refer to the Consumables Guide on the Companion CD or the Cognitive web site: http://www.compactindustrial.com/cseri es/documentation/documentation.
CONSUMABLES Copyright © 2006, Cognitive - 1.800.525.2785 107 105-169-03 Width (Inches) Length (Inches) Formulation Printer Compatibility Stock item Part # 03 2.4 5496 Premium Resin Del Sol/ C Series Y 04-00-0044- 02 4.25 5496 Premium Resin Del Sol/ C Series Y 04-00-0041- 02 2.
Copyright © 2006, Cognitive - 1.800.525.2785 108 105-169-03 Chapter 1 1: Cleaning and Preventive Maintenance The C Series printer is designed to prov ide exceptional service with a minimum of preventive maintenance. Cognitive recomm ends cleaning the printer on a regular basis using standard Cognitive cleaning supplies.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 109 105-169-03 1. Open the print mechanism. Turn the prin ter off when cl eaning the printhead. Make sure the printh ead is completely dry b efore turning the printer back on .
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 110 105-169-03 Printhead Assembly Removal and Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 111 105-169-03 3. Remove the screw holding the green ground wire to the bracket. 4. Remove the printhead cable harness from the printhead, and remove the two- wire LED harness from the LED connecto r.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 112 105-169-03 Printhead Assembly Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 113 105-169-03 3. Position and tighten the tie as sh own. Clip off the excess tie. 4. Secure the ground wire to the bracket, e nsuring that the lock washer i s between the wire lug and the bracket sh ield.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 114 105-169-03 6. Keeping the right side tab on the plat form, rotate the le ft side of the printhead forward so that it clears the left side printhea d platform support.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 115 105-169-03 Platen Assembly Removal and Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 116 105-169-03 3. Remove the three screws indi cated. 4. Remove two screws at the rear of the printer. 5. Remove the media guides by removing the four screws holdi ng down the media guide bottom plate.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 117 105-169-03 6. Remove the media guide gear and set aside. Then, u nscrew the two screws exposed after the guides we re removed. 7. Locate the screw near behind the head down switch on the right side of the mechanism.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 118 105-169-03 9. Remove the front bezel. See the front bezel removal section of the enclosure removal section. 10. Slide the right side platen bearing past its plastic sn ap, toward the front of the printer.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 119 105-169-03 Platen Assembly Replacement NOTE: IF THE C SERIES PRINTE R IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 120 105-169-03 3. Slide the right side platen bearing into its plastic snap. Ensure the platen rotates in its bearings. There will be a small amount of resistance due to the gears and the motor.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 121 105-169-03 6. Ensure that the enclosure on-off switch tab is above the on-off switch as shown. That will help properly locate the en closure on the base. Check the fit of the enclosure to the bas e.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 122 105-169-03 9. Expose the underside of the printer, inst all and to rque the three screws at the locations shown. Torque to 3 in.-lbs. 10. Install and torque the two rear screws as sho wn.
CLEANING AND PREVENTIVE MAINTENANCE Copyright © 2006, Cognitive - 1.800.525.2785 123 105-169-03 12. Snap the enclosu re into position, and en sure a good fit between b oth sides of the enclosure and the front bezel. 13. Install and tighten the two bez el screws as sh own.
Copyright © 2006, Cognitive - 1.800.525.2785 124 105-169-03 Chapter 12: Support Contacting Customer Support If technical assistance is required for th e C Series printer and the troubleshooting suggestions in this guide do not solve the i ssue, please refer to the following support services to obtain assistance.
Copyright © 2006, Cognitive - 1.800.525.2785 125 105-169-03 C Series Sales Support For all C Series printer orders please contact your local reseller or Cognitive Solutions Customer Service from 8AM- 5PM Mountain Standard Time (MST) at: Toll Free: +1.
Copyright © 2006, Cognitive - 1.800.525.2785 Inde x A Accessories · 106 Administrator · 54 Automatic Address · 70 B barcode · 77 C Cleaning · 107 Communications · 14 Compatible Media · 98 conn.
Copyright © 2006, Cognitive - 1.800.525.2785 127 105-169-03 P Platen · 9 POWER LED · 3 Printer Power Test · 22 Printer Requirements · 14 Printer Set Up · 53 Printhead · 5, 9 Programmer’s Guid.
An important point after buying a device Cognitive Solutions C SERIES (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cognitive Solutions C SERIES yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cognitive Solutions C SERIES - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cognitive Solutions C SERIES you will learn all the available features of the product, as well as information on its operation. The information that you get Cognitive Solutions C SERIES will certainly help you make a decision on the purchase.
If you already are a holder of Cognitive Solutions C SERIES, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cognitive Solutions C SERIES.
However, one of the most important roles played by the user manual is to help in solving problems with Cognitive Solutions C SERIES. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cognitive Solutions C SERIES along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
