Instruction/ maintenance manual of the product Document ID: 15942 Cisco Systems
Go to page of 14
Level Two Technical Support for BBSM Document ID: 15942 Introduction Prerequisites Requirements Components Used Conventions Software Requirements Software Application Description BBSM End User Supported Ethernet Network Interface Cards Troubleshooting BBSM Users are Unable to Send or Receive E−Mail IIS Proxy LAT Setup (BBSM 5.
Prerequisites Requirements There are no specific requirements for this document. Components Used This document is not restricted to specific software and hardware versions. The information in this document was created from the devices in a specific lab environment.
Microsoft Apple Windows Me Macintosh OS 9, X Windows CE Linux Red Hat Linux 6.1 − 7.1 Windows NT 4.0 Workstation Open BSD Windows NT 4.0 Server Turbo Linux Windows NT 4.0 Enterprise Server Solaris Windows 2000 Professional Versions 7 and 8 Windows 2000 Server Windows 2000 Advanced Server BEOS BEOS Version 4.
Policy IIS Provides Web services Proxy 2.0 Proxy support for BBSM 5.0 ISA Server Proxy support for BBSM 5.1 MSMQ Provides data transport between IIS and MSDE AtDial Core Service of BBSM software Athdm.
Netgear Linksys WPC11 US Robotics ORiNOCO or Lucent or Wavelan Xircom Troubleshooting This section lists the most common error messages and support steps to help resolve each.
field. Click Update . 3. Cause 2 The user normally connects to the Internet through their corporate network, which is behind a firewall. Resolution 2 In this instance, users must tunnel into their corporate network in order to receive e−mail. See Resolution 1 in order to only allow the users to send mail.
network IP addresses . Click OK in order to accept the new ranges. 11. Click Apply . 12. Click OK in order to close the LAT table. 13. Close the IIS Manager . 14. Note: If you are prompted to save console settings, select No . PMS Does Not Post Charges Symptoms Billing is not posted to the Property Management Systme (PMS).
"check out" the technician. Note: It is useful to request a print out of the BBSM room charge for future use. The property staff can then delete the charges to the guest folio created by the test. End Users Redirected to RadiusClearFail.asp Symptoms The client gets redirected to the radiusclearfail.
Open the BBSM Dashboard > WEBConfig . 1. Change all the address information on the relevant tabs for the DHCP scope and switches. 2. Apply the changes, and then close the WEBConfig page. 3. Verify the DNS server address and change this information if necessary.
You can also access this from http://<BBSM_IP_Address:9488>/WEBConfig/switches.asp . Disable any switches that do not need the port map updated. 2. Use the navigation buttons at the bottom of the port map page in order to scroll to the affected site.
malfunction. If a switch is merely mis−configured, traffic still passes through. Thus, the client receives a DHCP address, and switches located downstream of the suspected switch are reachable by support personnel. Resolution Determine the most likely location of the failure with utilities such as ping and Telnet as well as the network diagram.
Note: If the property does not have an IT staff, or is unable or unwilling to assist, a technician must be sent to the property in order to perform these tests. If the problem with a switch or switches cannot be resolved, replace the switch(es). 4. Note 1: Switch−to−switch and router−to−computer connections require a crossover cable.
URL Error Page Symptoms The user receives the you are connected but... error message. Cause 1 The DNS server is not set to obtain DNS information from the Internet. Resolution 1 Enter the IP address of the ISP's DNS server: Select Start > Programs > Administrative Tools > DNS .
3 the Internet. Cause 4 The Internet connection (T−1 or T−3) from the ISP to the site could be down. Resolution 4 Submit a trouble call with the ISP.
An important point after buying a device Cisco Systems Document ID: 15942 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems Document ID: 15942 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems Document ID: 15942 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems Document ID: 15942 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems Document ID: 15942 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems Document ID: 15942, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems Document ID: 15942.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems Document ID: 15942. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems Document ID: 15942 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
