Instruction/ maintenance manual of the product 7937G Cisco Systems
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Join Join other calls already on a line to create a conference MeetMe Host a Meet-Me conference Message Set up, check, or listen to voice messages more Display additional softkeys New Call Make a new .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Perf.
iv OL-11559-02 Transferring Calls 19 Forwarding All Calls to Another Number 19 Making Conference Ca lls 20 Understanding Type s of Conference Calls 20 Starting and Joining a Standard Conference 21 Sta.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 v Using Your Personal Ad dress Book on the Web 38 Configuring Fast Dials on the Web 39 Using the A.
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Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 1 Getting Started Using this Guide This guide provides y ou with an overview of the feat ures available on your Cisco U nified IP Conference Station 7937G.
2 OL-11559-02 Finding Additional Information Y ou can access the most current conference station documentation on the W orld Wide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/c_ipp hon/index.htm Y ou can access the Cisco website at this URL: http://www.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 3 Cisco cannot guarantee the performance of the syst em because Cisco has no control over the quali ty of external devices, cables, and conne ctors.
4 OL-11559-02 Connecting Your Conference Station Y our system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network. If that is not the case, refer to the following graphics and ta bles to connect the conference station.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 5 Connecting Optional External Microphones Y ou can connect optional external microphones. See the graphic below . 185260 Connecting an Optional Third-P arty Wireless Microphone Kit Y ou can connect an optional third-party wireless microphone kit.
6 OL-11559-02 Connecting Conference Station Using an Optional External Power Source If you connect the conference station to the networ k using an external power source, you must use a power interface cable a nd an external power su pply . These items are option al and are not included in the conference stati on package.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 7 Registering with TAPS After the conference stat ion is connected to the ne twork, your system administrator might ask you to auto-register the conference station using T APS (T ool for Au to-Registered Phones Support).
8 OL-11559-02 An Overview of Your Conference Station Y our Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides voice communication over the same data network that your computer uses. It allows you to place and receive calls, put calls on hold, transfe r calls, make conference calls, and so on.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communicati ons Manager 6.0 9 Item Description For more information, see... 1 LED indicators Three multi-color LED indicators .
10 OL-11559-02 8 V olume Down button Lowers the volume of the speaker (off-hook) and the ringer (on-hook). Customizing Rings and Message Indicators, page 29 . 9 Mute button T oggles the Mute feature. Using Mute, page 18 . 10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 11 Understanding Lines vs. Calls T o avoid confusion about lines and cal ls, refer to these descriptions: • Line—A line corresponds to the directory number that others can use to call you.
12 OL-11559-02 Understanding Display Screen Features Y ou can use the following graphic and tab le to see wh at your conference station display screen looks like with active calls and feature menus open.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 13 Choosing Menu Items There are thre e ways to choose menu i tems on the conferenc e station’ s display scre en. T o choose a display screen item.
14 OL-11559-02 Understanding Feature Availability Depending on the conference station system configuration, fea tures included in this guide might not be available to you or might work differently on the conference station. Contact your support desk or system administrator for in formation about feature operation or ava ilability .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 15 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. Feature availa bility can vary; see your system admi nistrator for more information.
16 OL-11559-02 Placing a Call—Additional Options Y ou can place calls using special features and services that might be available on the conference station . See your system administrator for more information about these additional options. If you want to.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 17 Answering a Call Y ou can answer a call by simply pressing the Off-hook button, or you can use other options if they are available on the conference stat ion.
18 OL-11559-02 Tips • Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the Hold icon: Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use Mute either in conjunction with the confer ence station or the external microphones.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 19 Transferring Calls T ransfe r redirects a connected call. The target is the number to which you want to tra nsfer the call. If you want to... Then.
20 OL-11559-02 Tips • Enter the call forward target number exactly as you would dial it from the conference station. For example, enter an acce ss code or the area code, if necessary .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 21 Meet-Me Conference Calls Y ou can create a Meet-Me conferen ce by calling the M eet-Me conference station numb er at a specified time. For additional instructions, see Starting or Joining a M eet-Me Conference Call, page 22 .
22 OL-11559-02 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allow s you to start or join a conference by dialing th e conference number . If you want to... Then... Start a Meet-Me conferenc e 1. Obtain a Meet-Me conf erence stat ion number from your system administr ator .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 23 Advanced Call Handling Advanced call-handling tasks involve special features that your system admin istrator might configure for the Cisco Unified IP Conference S tation 7937G depending on your call-handling needs and work environment.
24 OL-11559-02 Picking Up a Redirected Call on Your Conference Station Call PickUp allows you to answer a call that is ringing on a coworker’ s conference station by redirecting the call to your conference station. Y ou mi ght use Call PickUp if you share ca ll-handling with coworkers.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 25 Storing and Retrieving Parked Calls Y ou can park a call when you w ant to store the call so th.
26 OL-11559-02 Privacy If you do not want coworkers who share your line to see information ab out your calls, enable the Privacy feature. The Privacy feature also prev ents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 27 .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 27 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a conference station line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselv es to) your calls.
28 OL-11559-02 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily co nfigure a conference station as your own. Once you log in to EM, the conference station adopt s your user profile, including the conference station line, fea tures, established services, and web-based setti ngs.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 29 Changing Conference Station Settings Y ou can personalize your Cisco Unified IP Con ference Station 7937G by adjusting the ring type and volume, the display screen, and voice message indicators.
30 OL-11559-02 Customizing the Conference Station Display Screen Y ou can adjust the characteristics of y our conference station’ s display screen. If you want to... Then... Change the display screen contrast 1. Choose > Settings > User Preferences > Contrast .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 31 Using Call Logs and Directories This section describes how you can use call logs and directories on your Cisco Unified IP Conference Station 7937G.
32 OL-11559-02 Directory Dialing Depending on configuration, th e conference statio n can provide both corporate and personal directory features: • Corporate Directory—Corporate co ntacts that you can access on the conference station. Corporate Directory is set up and maintained by your sy stem administrator .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 33 Using Personal Directory on Your Conference Station The Personal Directory featur e set contains your PAB and Fast Dial s. This section describes how to set up and use Personal Directory on th e conference sta tion.
34 OL-11559-02 Add a new P AB entry 1. Access Personal Directory , and then choose Personal Address Book . 2. Press Submit . 3. Press New . (Y ou may need to press the more softkey to see New .) 4. Use the conference station keypad to enter a name and email information.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 35 Tips • Y our system administrator can provide y ou the userID and PIN that you need to log in to Personal Directory . • Personal Directory automatically logs you out after a certain amount of time.
36 OL-11559-02 Accessing Voice Messages T o access voice messages, use the Msgs softkey . Note Y our company determines the voi ce message service tha t the Cisco Uni fied IP Conference Station 7937G system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 37 Using the User Options Web Pages Y our Cisco Unified IP Conference Station 7937G is a network device that ca n share information with other network devices in your company , includi ng your personal computer .
38 OL-11559-02 Using Personal Dire ctory on the Web The Personal Directory feature set that you ca n access on your computer consists of: • A Personal Address Book (P AB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer Note Y ou can also access P AB and Fast Dials from the conference station.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 39 Configuring Fast Dials on the Web This section describes how to assign Fast Dials fr om your User Options web pages. T o access your User Options web pages, see Accessing Your User Options Web Pages, page 37 .
40 OL-11559-02 Tips • Y ou can create up to 500 fast dial and P AB entries. • When you create a new fast dial entry without using a P AB entry , the fast dial entry is labeled “Raw” in your User Options web pages. The entry does not display a configurable text label and does not have a matching entry in your P AB.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 41 This section describes how to set up speed dialing features from your User Options web pages. T o access your User Options web pages, see Accessing Your User Options Web Pages, page 37 .
42 OL-11559-02 This section describes how to configure conference st ation services using your User Options web pag es. T o access your User Options web pages, see Accessing Your User Options Web Pages, page 37 . If you want to... Then do this after you log in.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 43 Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Y our PIN and password allow you to access different features and services.
44 OL-11559-02 Controlling Line Se ttings on the Web Line settings include call-forwarding, voice message indi cators, ring types, and line text labels that you set up for your conference station. Note • Y ou can set up call forwarding directly on the co nference station.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 45 Change the audible message indicator setting 1. Choose User Options > Device . 2. If you have more than on e device, select a devic e. 3. Click Line Setti ngs .
46 OL-11559-02 Using Cisco WebDialer Cisco W ebDialer allo ws you to make calls on your confer enc e station to directory contacts by clicking items in a web browser . Y our system admini strator must set up this feature for you. If you want to... Then.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 47 Log out of Cisco We b D i a l e r Click the logout icon in the Make Call or Hang Up page. Set up, view , or change Cisco We b D i a l e r preferences Access the Preferences pag e.
48 OL-11559-02 Understanding Additional Configuration Options Y our system administrator can configure y our Ci sco Unified IP Conference Station 7937G to use specific button and softkey templates along with special services and features, if appropriate.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 49 Answer calls frequently or handle calls on someone’ s behalf Ask your sy stem administ rator to se t up the AutoAnsw er feature for the conference station.
50 OL-11559-02 Troubleshooting Your Conference Station This section provides troubleshooting information fo r the Cisco Unified IP Conference Station 7937G. General Troubleshooting This section provides information to help you troubleshoot genera l problems with the conference stat ion.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 51 Viewing Conference Station Administration Data Y our system administrator might as k you to access admi nistration data on the conference station for troubleshooting purposes.
52 OL-11559-02 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and vari ous services tha t you can use during the warranty period. Y our formal W arranty St atement, including the warranties and license agreements applicable to Cisco software, i s availabl e on Cisco .
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 53 Replacement, Repair, or Refund Policy for Hardware Cisco or its service cen ter will use commercially reason able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request.
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Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 55 Index A abbreviated dials about 23 setting up 40–41 using 23 Address Book Synchronizer 40 adm.
56 OL-11559-02 suspicious 27 transferring 19 cBarge about 20 using 26 See also barge Cisco Extension Mobility 16, 28 Cisco Unified Communications Manager Address Book Synchronizer 40 User Options web pages 37–47 Cisco Unified IP Conference Station 7937G.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 57 feature menus 13 features, availabi lity of 14, 48 forwarding calls 19–20, 44 G going off-hoo.
58 OL-11559-02 P PAB about 32 accessing 33 using from conference station 16, 33–34 using from web page 38–39 Park 25 parked call, retrieving 17, 25 password, changing 43 Personal Address Book.
Cisco Unified IP Conference Stat ion 7937G Phone Guide for Cisco Un ified Communication s Manager 6.0 59 T TAPS 7 Tool for Auto-Registered Phones Support 7 transferring calls 19 troubleshooting genera.
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An important point after buying a device Cisco Systems 7937G (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 7937G yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 7937G - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 7937G you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 7937G will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 7937G, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 7937G.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 7937G. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 7937G along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
