Instruction/ maintenance manual of the product 7914 Cisco Systems
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CHAPTER 40-1 Cisco CallManager System Guide OL-7135-01 40 Cisco IP Phones Cisco IP Phones as full-featured telephones can plug directly into your IP network. H.323 clients, CTI ports, and Cisco IP Communicator comprise software-based de vices that you conf igure similarly to the Cisco IP Phones.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-2 Cisco CallManager System Guide OL-7135-01 • Phone Failo ver and F allback, page 40-47 • Phone Conf iguration Checklist, page 40-48 • Whe.
40-3 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones T able 40-1 Support ed Cisco IP Phones and Featur es Cisco IP Phone Model Description Cisco IP Phone.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-4 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7960 The Cisco IP Phone model 7960, a full-featured, six-line business set, supports .
40-5 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Phone 7920 The Cisco W ireless IP Phone 7920, which is an easy-to-use IEEE 802.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-6 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7914 Expansion Module Cisco IP Phone 7914 Expansion Module extends the functionality of the Cisco IP Phone 7960 by providing 14 additional buttons.
40-7 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Phone 7905G The Cisco IP Phone 7905G, a lo w-cost, single-line, basic-feature phone that is.
Chapter 40 Cisco IP Phones Supported Cisco IP Phones 40-8 Cisco CallManager System Guide OL-7135-01 Cisco IP Conference Station 7936 The Cisco IP Conference Station 7936, a full-featured, IP-based, ha.
40-9 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Supported Cisco IP Phones Cisco IP Conference Station 7935 The Cisco IP Conference Station 7935, a full-featured, IP-based, ha.
Chapter 40 Cisco IP Phones H.323 Clients and CTI Ports 40-10 Cisco CallManager System Guide OL-7135-01 H.323 Clients and CTI Ports Cisco CallManager Administration enables you to conf igure softw are-based de vices such as H.323 clients and CTI ports.
40-11 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Cisco IP Communicator For instructions on ho w to conf igure H.323 clients and CTI ports, refer to “Cisco IP Phone Conf iguration” in the Cisco CallManager Administr ation Guide .
Chapter 40 Cisco IP Phones Phone Button Templates 40-12 Cisco CallManager System Guide OL-7135-01 Make sure that all phones ha ve at least one line that is assigned to each phone. Normally , this assignment specif ies button 1. Phones can hav e additional lines that are assigned, depending on the Cisco IP Phone model.
40-13 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates Custom templates enable you to make features a vailable on some or all phones, restrict the use of cer.
Chapter 40 Cisco IP Phones Phone Button Templates 40-14 Cisco CallManager System Guide OL-7135-01 Cisco IP Phone 7910 The default phone b utton template for the Cisco IP Phone 7910 uses button 1 for message waiting, b utton 2 for conference, button 3 for forwarding, b uttons 4 and 5 for speed dial, and button 6 for redial.
40-15 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates Cisco IP Phone 30 VIP The default Cisco IP Phone model 30 VIP template uses buttons 1 through 4 for li.
Chapter 40 Cisco IP Phones Phone Button Templates 40-16 Cisco CallManager System Guide OL-7135-01 Guidelines for Customizing Phone Button Templates Use the following guidelines when you are creating c.
40-17 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Button Templates T able 40-3 Phone But ton F eatur e Descr iption Feature Description AEC If you are conf iguring a template for the Cisco IP Phone model 30 VIP , you must include one occurrence of this feature and assign it to button 26.
Chapter 40 Cisco IP Phones Phone Button Templates 40-18 Cisco CallManager System Guide OL-7135-01 Conference Users can initiate an ad hoc conference and add participants by pressing the Conference button. (Users can also use the Join softkey to initiate an ad hoc conference.
40-19 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Templates Softkey Templates Use softke y templates to manage softkeys that are associated with applications such as Cisco IPMA or call-processing features such as Cisco Call Back on the Cisco IP Phones.
Chapter 40 Cisco IP Phones Softkey Templates 40-20 Cisco CallManager System Guide OL-7135-01 • Standard IPMA Manager • Standard IPMA Shared Mode Manager Note The default process does not assign a softke y template to the Cisco IP Phone.
40-21 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Templates Ti p T o refresh the softkeys for an application in the nonstandard softk ey template, choose the standard softkey template that is already associated with the nonstandard softke y template.
Chapter 40 Cisco IP Phones Softkey Templates 40-22 Cisco CallManager System Guide OL-7135-01 • Unselected softke ys—Lists softkeys that are associated with a call state. This f ield lists the unselected, optional softk eys when the call state is highlighted.
40-23 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Softkey Template Operation Figur e 40-1 Sample Sof tk ey La yout Softkey Template Operation For applications such as Cisco IPMA to support softk eys, ensure softke ys and softke y sets are conf igured in the database for each de vice that uses the application.
Chapter 40 Cisco IP Phones Methods for Adding Phones 40-24 Cisco CallManager System Guide OL-7135-01 Y ou can mix application and call-processing softkeys in an y softkey template.
40-25 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers if you want to assign a specif ic directory number to a phone or if you plan to implement authentication or encryption, as described in Cisco CallManager Security Guide 4.
Chapter 40 Cisco IP Phones Directory Numbers 40-26 Cisco CallManager System Guide OL-7135-01 For conf iguration information, see “ Adding a Directory Number” in the Cisco CallManager Administr ation Guide . Shared Line Appearance Y ou can set up one or more lines with a shared line appearance.
40-27 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers • Cisco IPMA with shared line support allo ws managers and assistants to share lines (refer to Cisco IP Manager Assistant W ith Shared Line Support in the Cisco CallManager F eatur es and Services Guide ).
Chapter 40 Cisco IP Phones Directory Numbers 40-28 Cisco CallManager System Guide OL-7135-01 the call on hold, user can retriev e the call from the Cisco IP Phone 1 or Cisco IP Phone 2. When User 2 dials directory number 2000 for the second call, only Cisco IP Phone 2 and Cisco IP Phone 3 ring.
40-29 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers devices. F or N number of de vices sharing the same line, both Maximum Calls setting and Busy T rigger setting must be set to N. This allows each shared line user to recei ve at least one call.
Chapter 40 Cisco IP Phones Directory Numbers 40-30 Cisco CallManager System Guide OL-7135-01 Managing Directory Numbers Directory numbers associate with devices such as phones, route points, CTI ports, and H.
40-31 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Directory Numbers Note This check box only applies to the actual directory number and partition. It does not apply to the other device settings such as v oice-messaging prof ile, call forwarding options, or MLPP .
Chapter 40 Cisco IP Phones Directory Numbers 40-32 Cisco CallManager System Guide OL-7135-01 Direct Transfer and Join Behavior The following information describes Direct T ransfer and Join behavior: • Direct T ransfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call.
40-33 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features The pre vious implementation remains unchanged: user B can press the Transfer softke y twice to complete the transfer .
Chapter 40 Cisco IP Phones Phone Features 40-34 Cisco CallManager System Guide OL-7135-01 • Call forward all—Forw ards all calls. • Call forward b usy—Forwards calls only when the line is in use and b usy trigger setting is reached.
40-35 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features Call Pickup Cisco CallManager provides the follo wing types of call pickup: • Call pickup—Allows you to answer another ringing phone in your designated call pickup group.
Chapter 40 Cisco IP Phones Phone Features 40-36 Cisco CallManager System Guide OL-7135-01 Call Select The Select softkey allo ws a user to select a call for feature acti v ation, or to lock the call from other devices that share the same line appearance.
40-37 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features Direct Transfer Using the DirT rfr and Select softkeys, a user can transfer an y two established calls removing the calls from the IP phone.
Chapter 40 Cisco IP Phones Phone Features 40-38 Cisco CallManager System Guide OL-7135-01 Quality Report Tool The Quality Report T ool (QR T), a voice-quality and general problem-reporting tool for Cisco IP Phones, allo ws users to easily and accurately report audio and other general problems with their IP phone.
40-39 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Features From a supported call state, and using the appropriate problem classif ication category , a user can then choose the reason code that best describes the problem that is being reported for the IP phone.
Chapter 40 Cisco IP Phones Phone Association 40-40 Cisco CallManager System Guide OL-7135-01 digits, the AbbrDial softkey displays, and the user can access an y speed-dial entry by entering the appropriate index.
40-41 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Searching by Description If you enter a user name and/or extension in the Description f ield when you are adding the phone, you can search by using that v alue in the Find and List Phones windo w .
Chapter 40 Cisco IP Phones Phone Administration Tips 40-42 Cisco CallManager System Guide OL-7135-01 Example Create phones with directory numbers that are all digits and another directory number that .
40-43 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Searching by Calling Search Space If you choose calling search space, the options that are av ailable in the database display , you can choose one of these options from the drop-down list box belo w the Find button.
Chapter 40 Cisco IP Phones Phone Administration Tips 40-44 Cisco CallManager System Guide OL-7135-01 Note The list in the Find and List Phones window does not include analog phones and fax machines that are connected to gate ways (such as a Cisco VG200).
40-45 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Administration Tips Directories Button The Cisco IP Phone models 7970, 7960, and 7940 can display a directory of employee names and phone numbers.
Chapter 40 Cisco IP Phones Phone Administration Tips 40-46 Cisco CallManager System Guide OL-7135-01 The default specif ies 10 phones per second. If a primary Cisco CallManager were to fail, the phones will fail o ver to the secondary Cisco CallManager .
40-47 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Failover and Fallback Phone Failover and Fallback This section describes how phones f ail ov er and fail back if the Cisco CallManager to which they are re gistered becomes unreachable.
Chapter 40 Cisco IP Phones Phone Configuration Checklist 40-48 Cisco CallManager System Guide OL-7135-01 Phone Configuration Checklist T able 40-6 provides steps to manually conf igure a phone in Cisco CallManager Administration. If you are using auto-registration, Cisco CallManager adds the phone and automatically assigns the directory number .
40-49 Cisco CallManager System Guide OL-7135-01 Chapter 40 Cisco IP Phones Phone Configuration Checklist Step 5 Conf igure Cisco IP Phone services. Y ou can conf igure services for Cisco IP Phone mode.
Chapter 40 Cisco IP Phones Where to Find More Information 40-50 Cisco CallManager System Guide OL-7135-01 Where to Find More Information Related Topics • V oice Mail Connectivity to Cisco CallManage.
An important point after buying a device Cisco Systems 7914 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 7914 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 7914 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 7914 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 7914 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 7914, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 7914.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 7914. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 7914 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
