Instruction/ maintenance manual of the product 6921 Cisco Systems
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New Call Make a new ca ll. OK Confirm a selection. OPickup Answer a call that is ringing in an associated group. Park Store a call. Play Pla y ring tone. PickUp An swer a call that is ringing on anot her phon e in your grou p. Redi al Redia l the most recen tly diale d numbe r .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) iii Contents Your Phone 1 Cisco Uni fie d IP Phon e 6921 1 Phone Con necti ons 1 Button s.
iv OL-183 97-01 View Call Histo ry 30 View Call Record Det ails 30 Filt er Cal l Hist ory 30 Dial Fr om Call Hist ory 30 Clear Ca ll His tory 31 Delete Call Rec ord Fr om Call Hist ory 31 Prefer ences.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) v Set up a C all Back Not ifica tion 44 Call Fo rward Al l 44 Forw ard Calls on a Prim ar.
vi OL-183 97-01 Swap Betwee n Held and Active Ca lls on Multiple Lines 53 Put a Call on Hold by Answeri ng a New Call on Another Line 53 Determi ne if a Sh ared Line is on Hold 53 Hold Reve rsio n 53 .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) vii Place a Ca ll wit h a Speed-Di al Code 61 Transf er 61 Transf er a Cal l to Anot her .
viii O L-183 97-01 Change th e Langu age for Your User Options Web Pa ges 71 Change th e Langu age for Your Pho ne Display 71 Direct ory 71 Person al Ad dress Book 72 Add a New PAB Entr y 72 Search fo.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) ix Accessi bil ity Featu res 81 Heari ng Im paire d Ac cess ibility Featu res 81 Vision I.
x OL-183 97-01.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 1 Your Pho ne Cisco Unified IP Phone 6921 The Cis co Unifie d IP Phone 6921 prov ides the.
2 OL-183 97-01 1 DC ada ptor po rt (DC4 8V). 5 Access port (10 /100 PC) connection . 2 AC-to-DC power supp ly (optional). 6 Hand set conn ection . 3 AC power w all plug (option al). 7 Anal og headset co nnecti on (optio nal). 4 Net work po rt (10/1 00 SW) connectio n.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 3 Buttons and Hardw are 1 Handse t light s trip Indica tes an incomi ng call (flashing r ed) or new voice messa ge (steady red).
4 OL-183 97-01 4 T ransfer button Tr a n s f e r s a c a l l . 5 Conferen ce button Creates a conferen ce call. 6 Ho ld but ton Pl aces an active call on ho ld. 7 Navigation b ar and Select b utton The Navigation bar allows you to scroll thro ugh menus and high light items.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 5 Phone Screen Footstand If your phon e is pl aced on a tabl e or de sk, th e foot stand c an be conn ected t o the b ack of the ph one fo r a higher or lower viewing angle, dependi ng on your preference.
6 OL-183 97-01 1 Footsta nd slots for a higher viewing angle 2 Footstand slots for a lower viewi ng angle 1 2 194407 CISCO.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 7 Higher Viewing Angle.
8 OL-183 97-01 Lower Viewing Angle.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 9 Handset Rest Y our syst em admi nistrator may ha ve moun ted your ph one on a wall. With a wall-m ounted phone, you might need to adj ust the handset res t to e nsure that th e recei ver wil l not slip out of the cr adle.
10 OL-183 97-01 Cisco Unified IP Phone 6941 The Ci sco Unifie d IP Phone 6941 p rovid es the se fe atures: • Phone co nnect ions • Butto ns an d ha rdware • Phone scr een • Foot stand • Hands et rest Phone Connections For yo ur phone to wor k, it must be c onnec ted to the co rpora te IP tel eph ony net work.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 11 1 DC adaptor port (DC48V). 5 Access port (10/10 0 PC) conn ection. 2 AC-to-DC power supp ly (optional) . 6 Handset co nnecti on.
12 OL-183 97-01 Buttons and Hardw are 2 ABC 1 /.@ 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 192526 1 2 3 13 17 14 15 11 12 4 7 5 8 6 9 10 16.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 13 1 Handset light strip Indicates an incoming call (flas hing red) or new voice message (stead y red).
14 OL-183 97-01 8 Navigation b ar and Select b utton The Na vigati on bar allow s you t o scrol l thro ugh men us and highl ight items. When phon e is on-hook , di splay s phon e num bers fr om your Place d Ca ll list ing (up ar row ) or yo ur sp eed di als (d own arrow) .
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 15 Phone Screen Footstand If the ph one i s plac ed on a table o r de sk, th e footst and c an be co nnecte d to the b ack of your p hone for a higher or lower viewing angle, dependi ng on your preference.
16 OL-183 97-01 1 Footsta nd slots for a higher viewing angle 2 Footstand slots for a lower viewi ng angle 1 2 194407 CISCO.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 17 Higher Viewing Angle.
18 OL-183 97-01 Lower Viewing Angle.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 19 Handset Rest Y our syst em admi nistrator may ha ve moun ted your ph one on a wall. With a wall-m ounted phone, you might need to adj ust the handset res t to e nsure that th e recei ver wil l not slip out of the cr adle.
20 OL-183 97-01 Cisco Unified IP Phone 6961 The Ci sco Unifie d IP Phone 6961 p rovid es the se fe atures: • Phone co nnect ions • Butto ns an d ha rdware • Phone scr een • Foot stand • Hands et rest Phone Connections For yo ur phone to wor k, it must be c onnec ted to the co rpora te IP tel eph ony net work.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 21 1 DC adaptor port (DC48V). 5 Access port (10/10 0 PC) conn ection. 2 AC-to-DC power supp ly (optional) . 6 Handset co nnecti on.
22 OL-183 97-01 Buttons and Hardw are 1 Handset light strip Indicates an incoming cal l (flashing red) or new voice m essage (steady red). 2 Phone s creen Shows information ab out your phone su ch as directo ry number , active call a nd line sta tus, so ftkey optio ns, sp eed dials , placed calls, a nd phone me nu lis tings .
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 23 4 T ransfer button T ransfe rs a call. 5 Conferen ce button Crea tes a con feren ce c all. 6 Ho ld but ton Places an active call on ho ld.
24 OL-183 97-01 Phone Screen Footstand If the ph one i s plac ed on a table o r de sk, th e footst and c an be co nnecte d to the b ack of your p hone for a higher or lower viewing angle, dependi ng on your preference. 12 Mute butto n T oggles the m icropho ne on o r off.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 25 1 Footsta nd slots for a higher viewing angle 2 Footstand slots for a lowe.
26 OL-183 97-01 Higher Viewing Angle.
Y our Phone Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 27 Lower Viewing Angle.
28 OL-183 97-01 Handset Rest Y our syst em admi nistrator may ha ve moun ted your ph one on a wall. With a wall-m ounted phone, you might need to adj ust the handset res t to e nsure that th e recei ver wil l not slip out of the cr adle. 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 29 Applic atio ns Phone Appli cations Phone applic ation s all ow you to ac cess th e follow ing: • Call His tory • Prefer ences • Services • Phone Inf ormat ion • Admini strat or Sett ings ( For sy stem a dmin istrator s only .
30 OL-183 97-01 View Call Hi story 1. Pres s the Applicatio ns button . 2. Select Call H isto ry . (Use the Navigatio n bar and butto n to scr oll and sele ct.) 3. Select All Line s or the line that you want to view . 4. Pres s the softkey to return to t he Call Histo ry screen.
Applications Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 31 Edit Numb er Fro m C all His tory 1. Pres s the Applicatio ns button . 2. Select Call H isto ry . (Use the Navigatio n bar and butto n to scr oll and sele ct.
32 OL-183 97-01 Preferences Prefer ences all ows yo u to set these us er pr eferences : • Ring T one • Cont rast Ring Tones Y ou can custom ize h ow yo ur pho ne in dicates an incomin g call and a new v oic e mail mess age. Y ou can also adjus t the ring er vo lume for yo ur pho ne.
Applications Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 33 Services Phone servi ces ca n inc lude spec ial pho ne fe atu res, ne twor k data , and w eb- based info rmation (suc h as stoc k quotes an d movie lis tings ).
34 OL-183 97-01 Administrator Settings For in format ion on a ccessi ng and chang ing th e Admi nistr ator Se ttings, see yo ur syst em admi nistr ator .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 35 Contac ts Phone Conta cts The Cis co Un ified IP Phones 69 21, 6941, and 696 1 pro vid.
36 OL-183 97-01 – Pres s the Speakerp hone button . – Pres s the Headset butto n . – Pick up th e ha ndset . Search for and Dial a Contact While on a Call 1. Pres s the Contacts b utton . 2. Select Corp orate Dir ectory . (Use the Navigation bar and button to scroll and select.
Contacts Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 37 Personal Directory Options From your phone , you can use per sonal directo ry.
38 OL-183 97-01 3. Choose any of the fo llowing criteria to sear ch fo r an entry . (Use the Navigation bar and bu tton to scroll and sele ct.) – First name – Last name 4. Enter th e sear ch crit eria i nforma tion, then press the Submit softkey .
Contacts Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 39 Fast-Dial Codes with Personal Directory Using the phone, yo u can: • Assign.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 40 Messa ges Voice Messages V oice messa ges are stored on your voicemail system . Y our company determ ines the voicemail system your phone uses .
Messages Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 41 Related Topics • Change the Voice Message Indicator Setting Per Line, page .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 42 Call ing Feat ures Feature Bu ttons and Soft keys Depend ing up on ho w your syst em ad minist rato r sets up your ph one, so me featu res in clude d in th is guide might not be available to you.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 43 Auto Answer Auto Answ er prom pts your pho ne to automa ticall y answer incomi ng calls a fter one ring . Y ou r system admi nistr ator sets up Auto Answe r to work with either your speak erpho ne or headse t.
44 OL-183 97-01 Set up a Call Back Notification 1. Pres s the Cal lbac k softkey whil e listen ing to the bu sy ton e or ring s ound. A confi rmatio n sc reen disp lays on the phone . 2. Pres s the Ex it softkey to retu rn to th e main s creen, if des ired.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 45 Forward Calls on a Primary Line 1.
46 OL-183 97-01 Park and Re trieve a Call Using Park 1. During a call, pres s the Park softke y . Y our phone di splay s the call pa rk numbe r where the system sto red your call. 2. Note th e cal l par k num ber disp layed on yo ur p hone sc reen. Y ou will use the number to retri eve the call.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 47 Call Pickup Call Picku p allo ws y ou to an swer a cal l that is ring ing o n a co -worke r’ s pho ne by redire ctin g the c all to you r phon e.
48 OL-183 97-01 2. Enter th e grou p pi ckup nu mber . If your phone supports auto-pic kup, you are now connec ted to the call. 3. If the call ri ngs, pr ess the An swer so ftkey to conne ct to the call . Answer a Call Using Group Pic kup and a Phone Number 1.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 49 Codes Code s all ow you t o pla ce a c all using a bil ling o r tra cking c ode.
50 OL-183 97-01 Add Another Party to You r Call to Create a Conference 1. V erify that you are on an active call (n ot on hold). 2. Pres s the Conference button . 3. Enter the p hone nu mber for the party yo u want to ad d (or p ress a sp eed-dial b utton).
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 51 Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up b y your system admini strator).
52 OL-183 97-01 Extension Mobility Cisco E xtension Mobil ity (EM) a llows yo u to tempo rarily configu re a Cisco Unifi ed IP Ph one as y our own. A fter you s ign in to EM, the p hone ad opts you r use r profil e, inc ludin g your ph one li nes, fea tures , esta blish ed se rvices , and web -bas ed se ttin gs.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 53 Hold Hold allow s you to put an active call i nto a held s tate. Hold and Resume a Call 1. T o put a call on hold , press the Hold button .
54 OL-183 97-01 Respond to a Hold Reversion Notification Press the flashing amber lin e button or t he Answer softkey to resume the c all from hold. Hunt Groups Hunt gr oups are u sed to s hare the cal l load in organiza tion s that rece ive a lar ge numbe r of inc oming call s.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 55 Receive an Intercom Call When y ou rece ive an interco m call , you hear a n inter com-ale rt ton e and yo ur ph one au to-answer s the call.
56 OL-183 97-01 Related Topics • Speed Dial, page 60 • Call Park , pa ge 45 • Call Pick up, page 47 Malicious Call Ident ification Maliciou s Call Id entificat ion (MCID) all ows you to i d entify an active call as susp icious, which initiate s a series of automated tracking and notification mess ages.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 57 Mobile Conn ect Mobile Conne ct al lows yo u to us e your mobile phon e to han dle ca lls a ssocia ted wit h you r desk phon e numbe r .
58 OL-183 97-01 Switch an In-Progress Call From a Mobile Ph one to Your Desk Phone 1. Select a l ine o n your desk phone . 2. Hang u p the call o n your mo bile pho ne to disc onnec t the m obile phone , but not th e call . 3. Pres s the Resume so ftkey on your de sk pho ne within five to 10 seco nds and start talk ing on the desk ph one.
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 59 Related Topics Shared Lines, page 60 Enable Privacy on a Shared Line 1. Pres s the Pri vacy button to enab le the featur e.
60 OL-183 97-01 Shared Line s Shared lin es all ow yo u to use o ne phon e num ber for mul tiple phon es. Y ou m ight have a s hared line if you have m ultiple pho nes and want one phone nu mber , s hare call -handl ing t asks with co-w orkers , or han dle ca lls on be half of a manag er .
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 61 Place a Call with a Speed-Dia l Button (Befor e you can use sp eed-di al buttons on your phone , you mu st set up speed dial on you r User Opti ons W eb page s.
62 OL-183 97-01 Use Direct Tran sfer to C onnect Calls Across Lines This task requir es mul tiple phone lines. 1. V erify that you h ave two connected ca lls and that one o f the c alls i s acti ve (not on hold ). 2. Pres s the Tr a n s f e r button .
Calling Features Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 63 5. Select Dial . The cal l is now place d on you r phone . 6. T o end a call, select Han g up or ha ng up from y our p hone.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 64 User Op tions User Options Web Pages Y our Cisco Un ified IP Ph one is a networ k device tha t can sha re inform ation with oth er networ k devices in your com pany , inclu ding your persona l computer .
Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 65 6. Select Login . The C isco Unif ied C M Use r O ption s home page di splays .
66 OL-183 97-01 Related Topics Do N ot Dist urb, page 51 Line Se tting s Line setti ngs affect a specific ph one lin e (directo ry numb er) on you r phone. Line setting s can inclu de call forwarding, visual and audio message-waiting ind icators, voice -message indi cators, ring pattern s, and other li ne-speci fic settings.
Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 67 6. In the Message W aiting Lamp area , choose fro m various set tin gs.
68 OL-183 97-01 3. Select a p hone from the Na me drop -dow n me nu. 4. Select Line Sett ings . 5. If you hav e more than one dir ector y numbe r (line ) assig ned to your phone , selec t a line from the Line drop -down me nu. 6. In the Line T ext Label area, en ter a text la bel.
Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 69 If only one service is set up, the service open s by defaul t. If more than one serv ice is set up, select an option from th e men u on the phon e di splay .
70 OL-183 97-01 Chan ge a S ervic e Name 1. Sign in to you r User Option s web pa ge. 2. Sear ch fo r se rvi ces. 3. Select a se rvice na me. 4. Change the information and select Save . Add a Servic e to an Avail abl e Programmable Feature Button 1. Sign in to you r User Option s web pa ge.
Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 71 Change Your PIN 1. Sign in to you r User Option s web pa ges . 2. Select User Options > User Setti ngs . 3. Enter your Curren t PIN.
72 OL-183 97-01 Personal Addr ess Book Y ou can add, delete, or update per sonal address bo ok entri es from the Us er Optio ns web pag e. Add a New PAB Entry 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Per sonal Addre ss B ook .
Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 73 2. Select User Options > Device . 3. Select a p hone fro m the Name drop -down menu. 4. Select Service URL . Y ou r system ad minist rator sets up your p hone to d isplay s ervices.
74 OL-183 97-01 6. Change the Fa st Dial code, if desired. 7. Select Save . Assign a Fast Dial Co de to a Phone Number Without Using a PAB Entry 1. Sign in to you r User Option s web pa ge. 2. Select User Options > Fast Dial s . 3. Select Add New .
Use r O ptio ns Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 75 Mobility Settings When us ing Cisc o Mobile Conn ect, y ou mus t add your mobil e and o the r phone s tha t yo u want to use to make and receive ca lls usin g the same directo ry numb ers as your desk phone .
76 OL-183 97-01 – Do no t ring this d estin ation i f the c alle r is i n the bloc ked acc ess list tha t you selec t. 10. Select Save . Create an Access List 1. Sign in to you r User Option s web pa ge. 2. Select User Optio ns > Mo bility Setti ngs > Ac cess Lis ts .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 77 FAQs an d Troub lesh ooti ng Frequently Aske d Question s Q. Wh y don’ t I see the ic ons shown in the doc ument ati on on my phone sc reen? A.
78 OL-183 97-01 Probl em: Meet- Me Confer ence Bu sy Tone Y ou hear a busy tone after dia lin g into a Meet-Me conference . Poss ible Cau se The co nference host has not yet joine d the co nferen ce.
FAQs and T roubleshooting Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 79 User Options Prob lem: C annot Acce ss Us er O ptions Web Pages Y ou are unabl e to acc ess your user op tions web p ages .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 80 Produc t Safe ty, Se curit y, Acces sibi lity , and Rel ated Inform ati on Safety and Per formanc e Inform ation Powe r outage s and othe r devi ces can affec t your Ci sco Uni fied I P Phone .
Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.
82 OL-183 97-01 2 ABC 1 /.@ 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 OPER 192900 1 4 6 5 3 2.
Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.
84 OL-183 97-01 5. Hearing Aid Comp atib le (HAC) Handse t Cisco Uni fie d IP Phone ha ndse ts suppor t the following access ibility features : • Hearing-aid compatible. • Magnetic coupling of the hearin g aid. • Federa l Communi cations Commi ssion (FCC ) lou dn ess requi reme nts for the Americans with Disabilities Act (ADA).
Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.
86 OL-183 97-01 Accessibility Feature Description Set Up Requirements 1. High-Contrast V i sual a nd Audi ble Alert o f Inco ming Call Cisco Un ified IP Ph ones pr ovide an au dibl e alert, and the handset provides a visual alert when the phone receive s an inc oming c all.
Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.
88 OL-183 97-01 2 ABC 1 /.@ 3 DEF 7 PQRS 4 GHI 5 JKL 6 MNO 8 TUV 9 WXYZ 0 OPER 192901 4 3 1 2.
Product Safety , S ecurity , Accessibility , and Related Information Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.
90 OL-183 97-01 Additional Information Access the most current Ci sco Unifie d IP P hone documen tatio n us ing the se UR Ls: • Cisco w ebsit e: http:/ /ww w.cisc o.com/ • Intern atio nal Ci sco web sites: http ://w ww.ci sco.c om/pub lic/c oun tries_ lang uages .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 91 Warran ty Cisco One-Ye ar Limited Ha rdware Warranty Te rms There are speci al terms applicab le to your ha rdware w arranty and various se rvices that you can u se during the wa rranty perio d.
92 OL-183 97-01.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 93 Index A AAP. See a ccessi bility features access plugins 76 services 33 access list, c.
94 OL-183 97-01 Assisted Directed Call Pa rk 46 audible alert. See alerts, audible audible message indicator. See message indicators Auto Answ er description 43 with head set 43 with speakerphone 43 B BLF. See Line Status blind acce ssibility features.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 95 set up notification 44 Call Forward All conditional 44 description 44 set up on all lines 66 on primary line 45 unconditional 44 Call History 29 clea r 31 delete call record 31 dial from 30 edit number 31 filter 30 view 30 call log.
96 OL-183 97-01 caution, external devices 80 chan ge browser password 70 contrast 32 language phone display 71 user options web pages 71 locale phone display 71 user options web pages 71 phone line label 67 phone service name 70 phone services 69 ringtones 32 check voice mes sages 40 Cisco Mobile Conne ct.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 97 contacts 35 button Cisco Unifie d IP Phone 6921 5 Cisco Unifie d IP Phone 6941 14 Cisc.
98 OL-183 97-01 user options 71 Divert description 51 redirect a call 51 DND cust omi ze 65 description 51 turn on and off 51 Do Not Disturb. See DND documentation, related 90 E edit call history numb.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 99 G Group Pickup answer 47 answer with number 48 description 47 H HAC.
100 OL -18397 -01 mobility impaired 89 visually impaired and blind 86 Cisco Unifie d IP Phone 6921 4 Cisco Unifie d IP Phone 6941 14 Cisco Unifie d IP Phone 6961 23 L language change for user options web pages 71 change phone display 71 Web Dial er set tin gs 63 LED.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 10 1 button Cisco Unifie d IP Phone 6921 5 Cisco Unifie d IP Phone 6941 14 Cisco Unifie d.
102 OL -18397 -01 personali ze voic email 40 phone display change l anguage 71 change line label 67 create line label 67 phone information, model 33 phone problem, report with QRT 59 phone services access 33 add to button 70 chan ge na me 70 search for 69 subscribe to 69 pickup.
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 10 3 description 24 location 22 search corporate direct ory 35 fast dial s 74 PAB 72 personal directory 37 phone services 69 security, product 81 Select button.
104 OL -18397 -01 Cisco Unifie d IP Phone 6961 23 description 61 Direct Transfer 62 swap 62 troubleshooting tips 77 TTY. See accessibilit y features turn on and off DND 51 Mobile Connect 57 mute 58 U .
Cisco Unified IP Phone 69 21, 6941, and 696 1 User Gu ide for Cisco Unified Communi cations Manager 7.1 (SCCP) 10 5 Web Dialer change prefe rence s 63 description 62 MAC address 63 set up preference s.
106 OL -18397 -01.
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Americas Headquar ters Cisco Systems, Inc. San Jose, CA Asia Pacific He adquarters Cisco Sys tems (USA ) Pte. Ltd. Singapore Europe Headqu arters Cisco Systems I nternational B V Amsterda m, The Netherla nds Cisco h as more t han 200 o ffices wo rldwi de.
An important point after buying a device Cisco Systems 6921 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 6921 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 6921 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 6921 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 6921 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 6921, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 6921.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 6921. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 6921 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
