Instruction/ maintenance manual of the product Small Business Pro SPA2102 Cisco
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Model No . Phone Adapter with Router SP A2102 Voice User Guide VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router Copyright and T rademarks Specificat ions are subject t o change without notice. Linksys is a registered trademar k or trademark o f Cisco Systems, Inc . and/or its affiliates in the U.S . and certain other countries. Copyright © 2006 Cisco Systems, Inc.
Phone Adapter with Router VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router Table of Contents Chapter 1: Introduction 1 Welcome 1 What’s in this Guide? 2 Chapter 2: Networking Basics 5 An Introduction to Local Area Networks 5 The Use of IP Addresse.
Phone Adapter with Router Appendix A: Troubleshooting 45 Common Problems and Solutions 45 Frequently Asked Questions 56 Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter 61 .
Phone Adapter with Router List of Figures Figure 3-1: Back Panel 7 Figure 3-2: Front Panel 8 Figure 4-1: Connect a Telephone 9 Figure 4-2: Connect a PC 10 Figure 4-3: Connect to the Modem 10 Figure 4-.
Phone Adapter with Router Figure 6-11: Voice - User 1 Screen 39 Figure 6-12: Speed Dial and S upplementary Service Settings 41 Figure 6-13: Distinctive Ring a nd Ring Se ttings 42 Figure B-1: IP Configuration Screen 61 Figure B-2: MAC/Adapter Address 61 Figure B-3: MAC/Physical Address 62 Figure B-4: MAC Address Cloning 62 VoIPon www.
Phone Adapter with Router 1 Chapter 1: Introduction Welcome Chapter 1: Introduction W elcome Thank you for choo sing the Phone Adapter with R outer . This Phone Adapter will allo w your computers to share a high-speed Internet connection as well as resources, including fil es and prin ters.
Phone Adapter with Router 2 Chapter 1: Introduction What’s in this Guide? T o crea te your netwo rk, install and se t up the Phon e Adapter . T o guide you th rough the process, use the instructions in the Quick Installation or this User Guide to help you.
Phone Adapter with Router 3 Chapter 1: Introduction What’s in this Guide? • Appendix A: T roubleshooting This appendix describes some possible problems and solutions, as well as frequent ly asked questions, regarding installation and use of the Phone Adapter .
Phone Adapter with Router 4 Chapter 1: Introduction What’s in this Guide? VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 5 Chapter 2: Networking Basics An Introduction to Local Area Networks Chapter 2: Networking Basics An Introduction to Local Ar ea Networks Simply put, a router is a network device that connects two networks to gether .
Phone Adapter with Router 6 Chapter 2: Networking Basics The Use of IP Addres ses If you use the Phone Adapter to share your cable or DSL In ternet connection, con tact your ISP to find out if they have assigned a static IP addr ess to your account. If so, yo u will need that static IP address when configuring the Phone Adapter .
Phone Adapter with Router 7 Chapter 3: Getting to Know the Phone Adapter The Back Panel Chapter 3: Getting to Know the Phone Adapter The Back P anel The Phone Adapter’s ports are located on the back panel. PHONE 1/2 Use this port to connect an analog ph one (or fax machine) with an R J-11 telephone cable .
Phone Adapter with Router 8 Chapter 3: Getting to Know the Phone Adapter The Front Panel The Front P anel The Phone Adapter’s LEDs, which inform you about network activities, are located on the front panel. P ower Green. The Po we r LED lights up when the Phone Adapter is powered on and connected to the Internet.
Phone Adapter with Router 9 Chapter 4: Getting Started Before You B egin Chapter 4: Getting Star ted Before Y ou Begin Make sure you have the following: • An active Internet connection • An active.
Phone Adapter with Router 10 Chapter 4: Getting Started Connecting the Phone Adapter 4. Connect one end of an Ethernet ne twork cable (included) to the ETHE RNET port of the Phone Adapter . Connect the other end to the Ethernet port of your PC. 5. Connect one end of a different Ethe rnet network c able to the INTERNET port of the Phone Adapter .
Phone Adapter with Router 11 Chapter 4: Getting Started Configuring the Phone Adapter Configuring the Phone Adapter 1. Launch the web browser on the PC. 2. Enter 192.168.0.1/advanced in the Address field ( 192.168.0.1 is the default local IP address of the Phone Adapter).
Phone Adapter with Router 12 Chapter 4: Getting Started Configuring the Phone Adapter Static IP a. Select Static IP from the Connection T ype drop-down menu. b . In the Static IP Settings section, enter the IP address in the Static IP field, the subnet mask in the NetMask field, and the default gateway IP address in the Gateway field.
Phone Adapter with Router 13 Chapter 4: Getting Started Placing the Phone Adapte r Placing the Phone Adapter There are two ways to place the Phone Adapter . The fi rst way is to place the Phone Adapter horizontally on a surface . The second way is to mount the Phone Adapter on a w all.
Phone Adapter with Router 14 Chapter 4: Getting Started Placing the Phone Adapter VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 15 Chapter 5: Using the Interactive Voice Response Menu Overview Chapter 5: Using the Interactive Voice Response Menu Overview Y ou may need to manually configure the Phone Adapter by entering the settings provided by your Internet T elephony Service Provider (IT SP).
Phone Adapter with Router 16 Chapter 5: Using the Interactive Voice Response Menu Using the Interactive Voice Response Menu Using the Interactive V oice Response Menu While entering a value , such as an IP address, you may exit without entering any changes.
Phone Adapter with Router 17 Chapter 5: Using the Interactive Voice Response Menu Using the Interactive Voice Response Menu The settings you have saved will tak e effect afte r you have hung up the telephone . The Phone Adapter may reboot at this time .
Phone Adapter with Router 18 Chapter 5: Using the Interactive Voice Response Menu Using the Interactive Voice Response Menu Check Firmware Ver s io n 150 Hear the version number of the firmware currently running on the Phone Adapter . Check Primary DNS Server IP Address 160 Hear the IP addres s of the primar y DNS (Domain Nam e Serv ice) ser ver .
Phone Adapter with Router 19 Chapter 5: Using the Interactive Voice Response Menu Using the Interactive Voice Response Menu Set Network (or Subnet) Mask 121 Enter the network or subnet mask using numbers on the telephone keypad. Use the * (star) key when entering a decimal point.
Phone Adapter with Router 20 Chapter 5: Using the Interactive Voice Response Menu Using the Interactive Voice Response Menu Set the Mode 201 Press 0 to select the router/NA T mode. Press 1 to select the bridge/switch mode . If the Phone Adapter acts as the router for your network, use the router/NA T mode.
Phone Adapter with Router 21 Chapter 5: Using the Interactive Voice Response Menu Entering a Password Entering a P assword Y ou may be prompted to enter a password when you want to r eset the Phone Adapter to its factory default settings. T o enter the password, use the phone’ s keypad, and follow the appropriate instructions.
Phone Adapter with Router 22 Chapter 5: Using the Interactive Voice Response Menu Configuring the Settings for You r Internet Phone Service • T o enter P , Q, R, S , o, q, r , or s — press 7 . • T o enter T , U, V , t, u, or v — press 8 . • T o enter W , X, Y , Z, w , x, y , or z — press 9 .
Phone Adapter with Router 23 Chapter 6: Using the Web-based Utility Overview Chapter 6: Using the Web-based Utilit y Overview The Web-based Utility can be accessed via your web brow ser through use of a computer on your network. It offers two levels of access: user and admin (administrator).
Phone Adapter with Router 24 Chapter 6: Using the Web-based Utility How to Access the Web-based Utility Voi ce • Info. This screen displays voice-related status information about the Phone Adapter . • System. Use this screen to configure the user password.
Phone Adapter with Router 25 Chapter 6: Using the Web-based Utility The Router Tab The Router T ab The Router - Status Screen This screen displays prod uct and system information. Product Information Product Name . Shown here is the model number of the Phone Adapter .
Phone Adapter with Router 26 Chapter 6: Using the Web-based Utility The Router Tab Current IP . Displayed here is the Inter net IP address of the Phone Adapter . Host Name . Displayed here is the host name of the Phone Adapter . Domain . Displayed here is the domain name of the Phone Adapter .
Phone Adapter with Router 27 Chapter 6: Using the Web-based Utility The Router Tab The Router - W AN Setup Screen This screen lets you configure th e Internet connection, MAC clone , remote management, QoS , VLAN, and optional settings. Information about your Internet connection type should be provided by your Internet Service Provider (ISP).
Phone Adapter with Router 28 Chapter 6: Using the Web-based Utility The Router Tab PPP oE Service Name (optional). Enter the serv ice name provided by your ISP . Optional Settings HostName . Enter the host name , if provided by y our ISP . Domain . Enter the domain name , if provided by your ISP .
Phone Adapter with Router 29 Chapter 6: Using the Web-based Utility The Router Tab Maximum Uplink Speed . Enter the maximum upload speed of your Internet connection. The default is 128Kbps . VLAN (Virtual Local Area Network) Settings Enable VLAN . VLAN (80 2.
Phone Adapter with Router 30 Chapter 6: Using the Web-based Utility The Router Tab The Router - LAN Se tup Screen This screen lets you configure the local network, dynamic DHCP , and static DHCP lease settings. Networking Service . Select the ser vice you want to use , NA T or Bridge .
Phone Adapter with Router 31 Chapter 6: Using the Web-based Utility The Router Tab Host MAC Addr ess . Enter the MAC address of the device whose IP address you want to specify . Host IP Address . Enter the IP address you want to assign to the device , 192.
Phone Adapter with Router 32 Chapter 6: Using the Web-based Utility The Router Tab The Router - Application Scr een This screen lets you configure port forwar di ng, DMZ, and r eserved ports range settings. Port Forwarding Settings Enable . Select ye s or no for each port forwar ding entry , which defines a port range to be forwarded to a server .
Phone Adapter with Router 33 Chapter 6: Using the Web-based Utility The Router Tab Miscellaneous Settings Multicast P assthru . Multicasting al lows for multiple transmissions to specif ic recipien ts at the same time .
Phone Adapter with Router 34 Chapter 6: Using the Web-based Utility The Voice Tab The Voice T ab The Voice - Info Screen This screen shows voice-related settings for the Phone Adapter . Product Information Product Name . Shown here is the model number of the Phone Adapter .
Phone Adapter with Router 35 Chapter 6: Using the Web-based Utility The Voice Tab RTP B yt es S en t . Displayed here is the number of R TP bytes sent by the Phone Adapter . RTP P ackets Recv . Displayed here is the number of RTP packets received b y the Phone Adapter .
Phone Adapter with Router 36 Chapter 6: Using the Web-based Utility The Voice Tab Call Back Active . This indicates whether a call back request is in progress. Last Called Number . Displayed here is the last number called. Last Caller Number . Displayed here is the number of the last caller .
Phone Adapter with Router 37 Chapter 6: Using the Web-based Utility The Voice Tab Call 1/2 P ackets Sent . Displayed here is the number of packets sent. Call 1/2 P ackets Recv . Displayed here is the number of packets received. Call 1/2 Bytes Sent . Displayed here is the number of bytes sent.
Phone Adapter with Router 38 Chapter 6: Using the Web-based Utility The Voice Tab The Voice - System Scr een This screen lets you change the password for user acce ss to the Web-based Utility . System Configuration User P assword . Enter the password for the user .
Phone Adapter with Router 39 Chapter 6: Using the Web-based Utility The Voice Tab The Voice - User 1/2 Scre en Use the appropriate screen to configure settings for each Inter net phone line. Call Forward Settings Enter the call forwarding numbers you w ant to use .
Phone Adapter with Router 40 Chapter 6: Using the Web-based Utility The Voice Tab Cfwd Sel3 Dest . Enter the forward number for the Call Forward Selective 3 feature . Cfwd Sel4 Caller . Enter the caller number pattern to tri gger the Call Forward Selective 4 feature .
Phone Adapter with Router 41 Chapter 6: Using the Web-based Utility The Voice Tab Speed Dial Settings Speed Dial 2 . Enter the target phone number (or URL) to assign to speed dial 2. Speed Dial 3 . Enter the target phone number (or URL) to assign to speed dial 3.
Phone Adapter with Router 42 Chapter 6: Using the Web-based Utility The Voice Tab CWCID Setting . Select whether you want to enable caller ID for call waiting, yes or no . The default is yes . Dist Ring Setting . Select whether you wa nt to us e the distinctive ring feature , yes or no .
Phone Adapter with Router 43 Chapter 6: Using the Web-based Utility The Voice Tab Hold Reminder Ring . Select the ring pattern that will remind you of a c all on hold when the phone is on-hook. Call Back Ring . Selec t the ring pattern fo r call back notification.
Phone Adapter with Router 44 Chapter 6: Using the Web-based Utility The Voice Tab VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 45 Appendix A: Troubleshooting Common Problems and Solutions Appendix A: Troubleshooting This appendix provides solutions to pr oblems that may occur during the instal lation and operation of the Phone Adapter . Read the description below to solve your proble ms.
Phone Adapter with Router 46 Appendix A: Troubleshooting Common Problems and Solutions C. Click T ools . Click Internet Options . Click the Security tab . Click the Default level button. Make sure the security level is Medium or lower . Then click the OK button.
Phone Adapter with Router 47 Appendix A: Troubleshooting Common Problems and Solutions For Windows 2000: A. Click Start , Set tings , and Control P anel . Do uble-click Network and Dial-Up Connections . B . Right-cl ick the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties opt ion.
Phone Adapter with Router 48 Appendix A: Troubleshooting Common Problems and Solutions D. In t he Thi s connection uses the following items box, highlight Internet Pr otocol (TCP/IP) . Click t he Properties button. E. Enter a unique IP address that is not used by any other computer on the ne twork connect ed to the Phone Adapter .
Phone Adapter with Router 49 Appendix A: Troubleshooting Common Problems and Solutions 4. Click the OK button in the Internet Protocol (TCP/IP) Properties window , and cli ck the OK but ton in the Local Area Connectio n Properties window . 5. Restart the computer if asked.
Phone Adapter with Router 50 Appendix A: Troubleshooting Common Problems and Solutions • If you do NOT get a r eply , check the cable , and make sure Obtain an IP ad dress automatica lly is selected in the TCP/IP settings for you r Ethernet adapter .
Phone Adapter with Router 51 Appendix A: Troubleshooting Common Problems and Solutions E. Make sure the cable connecting from your cable or DSL modem is connected to the Phone Adapte r’s Internet port. Verify that the Rout er - Status page of the Phone Adap te r’s W eb-based Utility shows a valid IP address from your ISP .
Phone Adapter with Router 52 Appendix A: Troubleshooting Common Problems and Solutions D . Enter the port range of the service you are using. For example , if you have a web server , you would enter the range 80 (in the Starting Po rt field) to 80 (in the Ending Port field).
Phone Adapter with Router 53 Appendix A: Troubleshooting Common Problems and Solutions information on what por t services to use is to go to the website of the on line game or application you want to use . Follow these steps to set up online game hosting or use a certain Internet application: A.
Phone Adapter with Router 54 Appendix A: Troubleshooting Common Problems and Solutions 9. I can’t get the Internet game, server , or application to work. If you are having difficulties getting any Internet game, server , or application to function proper ly , consider exposing one PC to the Internet using DeMi litarized Zone (DMZ) hostin g.
Phone Adapter with Router 55 Appendix A: Troubleshooting Common Problems and Solutions For Microsoft Internet Explorer 5.0 or higher: A. Click Start , Set tings , and Control P anel . Do uble-click Internet Options . B . Click the Connections tab. C. Click the LAN settings button and remove anything that is checked.
Phone Adapter with Router 56 Appendix A: Troubleshooting Frequently Asked Questions Frequently Ask ed Questions Can I make Internet phone cal ls if my Internet connection is down? No. When you make Internet phone calls, your high-speed Inter net connection must be active.
Phone Adapter with Router 57 Appendix A: Troubleshooting Frequently Asked Questions Does the Phone Adapter support any operatin g system other than Windows 98, Millennium, 2000, or XP? Y es, but Linksys does no t, at this time , provide technical support fo r setup , configuration or troubleshooting of any non-Windows operating systems.
Phone Adapter with Router 58 Appendix A: Troubleshooting Frequently Asked Questions the same time , even if on the same LAN (not a proble m with 1.0.1.3). As far as hosting games, the HL server does not need to be in the DMZ. Just forwar d port 27015 to the local IP address of the server computer .
Phone Adapter with Router 59 Appendix A: Troubleshooting Frequently Asked Questions What is DMZ Hosting? Demilitarized Zone (DMZ) allows one IP address (computer ) to be exposed to the Inte r net. Some applications require multiple TCP/IP ports to be open.
Phone Adapter with Router 60 Appendix A: Troubleshooting Frequently Asked Questions VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 61 Appendix B: Finding the MAC Address and IP Address for Your Ethernet Ad apter Windows 98 or Me Instructions Appendix B: Finding the MAC Address and IP Address for Y our Et.
Phone Adapter with Router 62 Appendix B: Finding the MAC Address and IP Address for Your Ethernet Ad apter Windows 2000 or XP Instructions Windows 2000 or XP Instructions 1. Click Start and Run . In the Open field, enter cmd . Press the Enter k ey or clic k the OK button.
Phone Adapter with Router 63 Appendix C: Windows Help Appendix C: Windows Help Almost all Linksys products require Mic rosoft Windows. Windows is the most used operating sys tem in the world and comes with many features that help make netw orking easier .
Phone Adapter with Router 64 Appendix C: Windows Help VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 65 Appendix D: Glossary Appendix D: Glossar y This glossary contains some basic netw orking term s you may come across when using this product. For more advanced terms, see the complete Linksys glossary at http://www .linksys.
Phone Adapter with Router 66 Appendix D: Glossa ry DNS ( D omain N ame S erver) - The IP address of your ISP's server , which translates the name s of websites into IP addresses . Domain - A specific name for a network of computers. Download - T o receive a file transmitted o ver a network.
Phone Adapter with Router 67 Appendix D: Glossary IPCONFIG - A Windows 2000 and XP utility that displ ays the IP address for a particular netwo rking device . ISP ( I nternet S er vice P rovider) - A company that prov ides access to the Internet. LAN - The computers and networking produc ts that make up your local network.
Phone Adapter with Router 68 Appendix D: Glossa ry Server - Any computer whose function in a network is to provide us er access to files, printi ng, communications, and other services. SMTP ( S imple M ail T ransfer P rotocol) - The standard e-mail prot ocol on the Internet.
Phone Adapter with Router 69 Appendix E: Specifications Appendix E: Specifications Model SP A2102 Data Networking MAC Address (IEEE 802.3) IPv4 - Internet Protocol v4 (RFC 791) upg radeable to v6 (RFC.
Phone Adapter with Router 70 Appendix E: Specifications Voice Gatew ay SIPv2: Session Initiation Protocol v2 (RFC 3261, 3262, 3263, 3264) SIP Proxy Redundancy - Dynamic via DNS SRV , A Records Re-registration with Primary SIP Proxy Ser ver SIP Support in Network Address T ranslation Networks - NA T (incl.
Phone Adapter with Router 71 Appendix E: Specifications VMWI - Visual Message Waiting Indicator via FSK Polarity Control Hook Flash Event Signaling Caller ID Generation (Name & Number) - Bellcore,.
Phone Adapter with Router 72 Appendix E: Specifications Subscriber Line Interface Circuit (SLIC) Ring Voltage: 40-55 V RMS Configurable Ring Frequency: 10 Hz - 40 Hz Ring Waveform: T rapezoidal and Si.
Phone Adapter with Router 73 Appendix E: Specifications Unit Weight 5.29 oz. (0.15 kg) Operating T emp. 32 to 113º F (0 to 45º C) Storage T emp. -13 to 185º F (-25 to 85º C) Operating Humidity 10 to 90% Non-condensing, operating and non-operating VoIPon www.
Phone Adapter with Router 74 Appendix E: Specifications VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 75 Appendix F: Warranty Information Appendix F: Warrant y Information This Warr anty is valid and may be pr ocesse d only in the country of purchase. Contact y our service provider if the warr anty supp ort issues ar e to be handled by them as per y our service agreements.
Phone Adapter with Router 76 Appendix F: Warranty Information provided under this Agreement fails of its essential purpose . So me jurisdictions do no t allow the exclusion or li mitation of i ncidental or consequen tial damages, so the above limita tion or exclusion may not apply to Y ou.
Phone Adapter with Router 77 Appendix G: Regulatory Infor mation Appendix G: Regulator y Information FCC Statement This product has been tested a nd complies with the specificatio ns for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Phone Adapter with Router 78 Appendix G: Regulatory Information Industry Canada (Canada) This device complies with Industry Canada ICES-003 rule. Cet appareil est conforme à la norme NMB003 d'Industri e Canada.
Phone Adapter with Router 79 Appendix G: Regulatory Infor mation User Information for Consumer Products Covered by EU Dire ctive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE) This document contains importan t informatio n for users with rega rds to the proper disposal and recycling of Linksys products.
Phone Adapter with Router 80 Appendix G: Regulatory Information VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 81 Appendix G: Regulatory Infor mation VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 82 Appendix G: Regulatory Information VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 83 Appendix G: Regulatory Infor mation VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 84 Appendix G: Regulatory Information VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
Phone Adapter with Router 85 Appendix H: Contact Information Internet Telephony Service Provider (ITSP) Appendix H: Contact Information Internet T elephony Service Provider (ITSP) For support, contact your ITSP . Linksys Visit Linksys online for information on the latest prod ucts and updates to your existing products at: http://www .
Phone Adapter with Router 86 Appendi x H: Contac t Informat ion Linksys VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
www .linksys.com VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030.
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However, one of the most important roles played by the user manual is to help in solving problems with Cisco Cisco Small Business Pro SPA2102. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Cisco Small Business Pro SPA2102 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
