Instruction/ maintenance manual of the product 7985G Cisco
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HLog Prevent hunt group call s from ringing on your phone b y logging out of hunt groups iDivert Send a call to your vo ice messaging sys tem Join Join several calls already on a single line to create.
Cisco Unified IP V ideo Phone 7985G Phone Guide v Contents Getting Started 1 Using this Guide 1 Safety and Performance Information 3 Accessibility 5 Connecting Your Video Phon e 6 An Overview of Your .
vi 78-16798-02 Picking Up a Ringing Call to Your Phone 30 Storing and Retrieving Parke d Calls 34 Tracing Suspicio us Calls 34 Prioritizing Critical Calls 34 Using a Head set, and Speake rphone 36 Obt.
Cisco Unified IP V ideo Phone 7985G Phone Guide 1 Getting Started Using this Guide This guide pro vides you with an overview of the feat ures that are available o n your phone. Y ou can read the guide completely for a solid understanding of your phone’ s capabilities, or refer to the following table for pointers to commonly used sections.
2 78-16798-02 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld Wide W eb at this URL: http://www .cisco.com/univercd/cc/td/doc/product/ voice/c_ipphon/index.htm Y ou can access the Cisco website at this URL: http://www .
Getting Started Cisco Unified IP V ideo Phone 7985G Phone Guide 3 Safety and Performance Information Installing and Using Your Video Phone Read the following safety no tices before installing or using your Cisco Unified IP V ideo Phone: Wa rn in g IMPORT ANT SAFETY INSTRUCTIONS This warning symb ol means danger .
4 78-16798-02 Using an External Power Supply The following warnings apply when you u se the external power supply with the Cisco Unified IP Video Phone 7985G: Wa rn in g This product relie s on the building's installation for short-circuit (over current) protection.
Getting Started Cisco Unified IP V ideo Phone 7985G Phone Guide 5 Accessibility A list of accessibility features is available upon request..
6 78-16798-02 Connecting Your Video Phone Y our system administrator will lik ely connect your new Cisco Unified IP V ideo Phone 7985G to the corporate IP network.
Connecting Y our V ideo Phone Cisco Unified IP V ideo Phone 7985G Phone Guide 7 Mounting the Handset Bracket Step 1 Slide the handset bracket into the tracks as shown on the figure. Make sure to push it firmly into the tracks until it snaps into place.
8 78-16798-02 An Overview of Your Video Phone Y our Cisco Unified IP V ideo Phone 7985G pro vides business-quality video over the same data network that your computer uses. Because the 7985G is design ed for the individual workspace, it makes a video meeting as simple as a telephone call.
An Overvi ew of Y our V ideo Ph one Cisco Unified IP V ideo Phone 7985G Phone Guide 9 • Button for displaying the l ines of the video phone Refer to the following gra phics and table for detailed descriptions. Cisco Unified IP V ideo Phone 7985G Overview 1 Camera The camera provides manual tilt a nd focus.
10 78-16798-02 Cisco Unified IP V ideo Phone 7985G Keypad 5 Speaker Y our phone includes a speaker that is lo cated between the keypad and the screen. 6 Camera lens cap docking Use a camera lens cap that is located at the back si de of the phone to cover the lens when the phone is not in use.
An Overvi ew of Y our V ideo Ph one Cisco Unified IP V ideo Phone 7985G Phone Guide 11 4 Brightness button Controls monitor brightness. See the “Adjusting Monitor Brightness” section on page 39 . 5 Softkeys Activates features presented on the co rresponding softkeys on the screen.
12 78-16798-02 Understanding the Screen Layout The following example shows what your main screen might look like with an active video call. The menu appears on the screen as a semi transparent layer in front of your video image. Press (Display button) to toggle the menu on and off.
An Overvi ew of Y our V ideo Ph one Cisco Unified IP V ideo Phone 7985G Phone Guide 13 5 V ideo image Displays the incoming video image. P ress the Selfview button to display the outgoing video image. 6 Call activity Displays y our current calls per line, caller ID, call sta te, and call duration.
14 78-16798-02 Understanding Feature Buttons and Menus If you want to... Then... Open a feature menu Press a feature button: Messages Services Help Directories Settings Scroll through a list or menu Press the Navigati on button. Go back one level in a feature menu Press Exit .
If you want to... Then... V iew the Main menu Press (Help button) on your phone and wait a few seconds for the menu to display . If you are already in Help, press Main . Choose from the following Main menu topics: • About Y our Cisco Unified IP Phone—Descriptive inf ormation about your phone model • How do I.
16 78-16798-02 Understanding Call and Line Icons Y our phone displays icons to help you determine th e call and line state (on-hook, on hold, ri nging, connected, and so on). Icon Call State Description Connected call A type of active call in which y ou are currently connected to the other party .
An Overvi ew of Y our V ideo Ph one Cisco Unified IP V ideo Phone 7985G Phone Guide 17 Selecting Calls Many phone features require that you select the calls you want to use with a particular feature. For example, you might have 1 5 held calls, but you only want to join 4 of them to a conference call.
18 78-16798-02 Tips • Y ou can have only one call be active at any given time; other calls will get placed on hold automatically . • When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list.
Basic Call Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 19 Basic Call Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferenc ing calls. Y o u can find the standard features that y ou use to perform these tasks on most phone s ystems.
20 78-16798-02 Dial by using the speakerphone Press New Call and enter a video or phone number , or you can press (Speaker button) before or after di aling, redialing, or speed dialing a number .
Basic Call Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 21 Tips If you make a mistake while entering a ph one number , press << or the Cancel button to erase one or more digits. Use the right and left navigat ion b uttons to move through th e number .
22 78-16798-02 Ending a Video Call End a video call th e same way as you end a telephone call, ha ng up. See the table below for details. If you want to... Then... Hang up while you are using the handset Return the handset to its cradle or press EndCall .
Basic Call Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 23 Displaying Your Outgoing Video Picture T o see your outgoing vi deo picture (the picture of yourself), use S elfview or PiP (Picture in Picture). Selfview displays your outgoing picture in full screen.
24 78-16798-02 Transferring Calls T ransfer redirects a connected call. The target specifies the number to which you want to transfer the call. If you want to... Then... T ransfer a call without talking to the transfer recipient During a connected call, press Tr a n s f e r and enter the target number .
Basic Call Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 25 Forwarding Your Calls to Another Number Y ou can use Call Forward All to redirect your incoming calls from your Cisco Unified IP V ideo Phone to another number . Call Forward All ca n only be used on your primary line.
26 78-16798-02 Making Conference Calls Conference calling allows three or more parties to participate in a call simultaneously . Y our Cisco Unified IP V ideo Phone can support sev eral types of conf erence calls depending on your needs a nd your phone configuration.
Basic Call Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 27 Tips • For participation in a standard conference, ensure al l calls are pla ced on the same line. If this is not the case, you can transfer the calls to the sa me line before adding them to the conference.
28 78-16798-02 Starting or Joining a Meet-Me Conference Call Unlike a standard con ference, where the confere nce organizer must call parti cipants, a Meet-Me conference call allo ws participants to dial a Mee t-Me conference number at a predete rmined time to join the conference call.
Advanced Ca ll Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 29 Advanced Call Handling Advanced call-handling tasks in volve special features that your system admin istrator migh t configure for your video phone depending on y our call-handling needs and work environment.
30 78-16798-02 Note Y our system adminis trator can as sign speed dials to your phone; he o r she can also re strict the number of speed dials that you can configure Tips For details on making calls by using either speed di al method, see the “Placing a V ideo Call” section on page 19 .
Advanced Ca ll Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 31 • Wit h OPickUp , your system administrator can associa te multiple call pickup groups with your group and assign a priority to the groups. When you pre ss OPickUp , you connect the ringing call in the pickup group with the highest priority .
32 78-16798-02 Maximum Supported Calls on a Shared Line The maximum number of calls that a shared line supp orts can vary by phone. Thus, at times you might not be able to make a new call on the shared line even if your co-worker can.
Advanced Ca ll Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 33 Tips • Barge an d cBarge softkeys are not available for private c alls. • Y ou cannot barge an encrypted call if the phone you are using is not configured for encryp tion. When your barge attempt fails for this re ason, your phone plays a fast busy tone.
34 78-16798-02 Storing and Retrieving Parked Calls Y ou can “park” a call when you want to store the call, so you or someo ne else can retrieve it from another phone in the Cisco Unified CallM anager system (for example, at a coworker’ s desk or in a conference room).
Advanced Ca ll Handling Cisco Unified IP V ideo Phone 7985G Phone Guide 35 • Preemption is the process of ending an existing, low er priority call while accepting a higher priority call that is sent to your phone.
36 78-16798-02 Using a Headset, and Speakerphone The table below describes how to use these devices. If you want to... Then... Use a headset Press (Headset button) to toggle headset mode on and off. (AutoAnswer users should see the “Using AutoAnswer with a Headset or the Speakerph one” section on page 37 for exceptions.
Using a Headset, an d Speakerphone Cisco Unified IP V ideo Phone 7985G Phone Guide 37 Using AutoAnswer with a Headset or the Speakerphone Y ou might use AutoAnswer if you receive a high volume of incoming calls or hand le calls on behalf of others. AutoAnswer is configured on the Ca llM anager .
38 78-16798-02 Using Phone Settings Y ou can personalize your Cisco Unifie d IP V ideo Phone by adjusting settings, as describ ed in the tables below . Keep in mind a few tips when you review this information: • Most settings are accessible on your phone, bu t a few are accessed online from your User Options web pages.
Using Phone Settin gs Cisco Unified IP V ideo Phone 7985G Phone Guide 39 Customizing Alert Tone Y ou can customize the way that your phone indicates the presence of an incoming ca ll. If you want to... Then... Change the Alert T one Choose Settings > User Preferences > Alert T one and select a phone line or the default ring setting.
40 78-16798-02 Using Call Logs and Directories This section describes how you can use feature buttons to a ccess call logs and directories. T o access both features, us e the (Directories button). Using Call Logs Y our phone maintains records of your missed, pla ced, and received calls.
Using Call Logs and Directories Cisco Unified IP V ideo Phone 7985G Phone Guide 41 Dial from a call log (while connected to anothe r call) 1. Choose (Directories button) > Missed Calls , Placed Calls , or Received Cal ls . 2. Highlight a call reco rd from the log.
42 78-16798-02 Using Corporate Directory on Your Phone Depending on configuration, your phone can provid e access to a corporate dire ctory which you can use to place calls to coworkers. Corpora te Directory is set up and maintained by you r system administrator .
Cisco Unified IP V ideo Phone 7985G Phone Guide 43 Accessing Voice Messages T o acce ss voice messages, use the (Messages button). Note Y our company determines the voice-messaging se rvice that your phone system uses.
44 78-16798-02 Accessing Your User Options Web Pages Because your Cisco Unified IP Vi deo Phone is a n e twork device, it can shar e information with other network devices in your company , including your computer and web-based se rvices accessible using a web browser on your computer .
Accessing Y our User Opti ons We b Page s Cisco Unified IP V ideo Phone 7985G Phone Guide 45 Subscribing to Phone Services Before you can access subscription phon e services on your phone, you need to su bscribe to them by using your computer to access the User Options web pages.
46 78-16798-02 Understanding Additional Configuration Options Y our system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropria te.
Understanding Additio nal Configuration Options Cisco Unified IP V ideo Phone 7985G Phone Guide 47 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve call.
48 78-16798-02 Troubleshooting Your Video Phone This section provides troubleshooting information for you r Cisco Unified IP V ideo Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your v ideo phone.
Cisco Unified IP V ideo Phone 7985G Phone Guide 49 Viewing Phone Administration Data Y our system administrator might ask you to access administration data on your v ideo phone for troubleshooting purposes.
50 78-16798-02 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardw are warranty and vari ous services tha t you can use during the warranty period. Y our formal W arranty Statement, including the w arranties and license agreements applicable to Cisc o software, is availabl e on Cisco .
Cisco One-Y ear Limited Hardware W arranty T erms Cisco Unified IP V ideo Phone 7985G Phone Guide 51 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reaso n able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request.
52 78-16798-02 Index A alert tone 39 audio mute Audio mute button 11 using audio mute 23 AutoAnswer 37 B brightness Brightness button 11 monitor brightness 39 C call log s 40 erasing 40 viewing and di.
53 Confrn 26 D dialing 19 directories Directories button 12 feature menu 14 using directories 40 directory using on phone 40 DirTrfr 24 Display button 10 documentation, accessing 2 duration 12 E exter.
54 78-16798-02 compared to calls 15 description 15 M MCID 34 Meet-Me 28 messages feature menu 14 indicator for 43 listening to 43 Messages button 11 microphone 9 missed calls, records of 40 N Navigati.
55 LCD monitor 9 screen layout 12 selecting calls 17 selfview displaying outgoing video picture 23 Selfvie w butt on 11 services feature menu 14 Services button 11 settings feature menu 14 phone setti.
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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.c om T el: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European He adquarters Cisco Systems Intern ational BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.
An important point after buying a device Cisco 7985G (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco 7985G yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco 7985G - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco 7985G you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco 7985G will certainly help you make a decision on the purchase.
If you already are a holder of Cisco 7985G, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco 7985G.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco 7985G. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco 7985G along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
