Instruction/ maintenance manual of the product xj-s35 Casio
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1 E D A T A PR OJECT OR XJ-S35 Data Pr ojector USB Function Guide z Be sure to read the precautions in the separate User’ s Guide (Basic Operation). F o r details about setting up the Data Projector and about lamp replacement, see the User’s Guide (Basic Operation).
2 Contents About this m anua l... ...... ....... ....... ....... ........ ....... ....... ....... 5 Terms and Co nventions ...... .................... ................... .................... ................ 5 About the D ata Projector’s USB Functions .
3 File Menu Operations ................. ................... .................... ................... ........ 31 Using the Presentation Menu ........................ .................... ................... ........ 36 Operation s during Im age File Conten t Projecti on .
4 Viewing Wi reless Conne ction Help ......... ................... .................... .............. 82 Viewing Wireless Co nnection Ver sion Infor mation ........................ .............. 82 Wireless LAN Connecti on Troubleshooting . ....... .
5 About th is man ual... This manual e xplains how to perf or m various operations that are enab led when you connect an ex ternal device to the USB por t of the XJ-S35 (Data Projector) . T erms and Con ventions In this manual, there are many procedures that require parallel operations on the Data Projector and your computer .
6 About th e Data Pr ojector’ s USB Functio ns The USB por t that is built i nto the Data Projector lets you connect an e xternal USB device and use it as an input source f or image projection. USB Memor y Device Y ou can connect a commercially av ailable USB memor y device to the USB por t and project images and movies stored on the device .
7 Wireless Adapter (CASIO YW -2) Establishing a connection between the Data Projector and a computer ov er a wireless LAN makes it possib le to project the display contents of t he computer’ s screen from the Data Projector . Y ou can ha ve up to f our computers connected to the Data Projector ov er a wireless LAN at the same time.
8 Document Camera (CASIO YC-400) Y ou can connect a CASIO YC-400 Docume nt Camera to the Data Projector’ s USB por t and project the images of documents placed on the docume nt stage of the YC-400. For more inf ormation, see “Perf orming a Prese ntation Using the YC-400 Document Camera” on page 93.
9 Connecting a USB De vice to t he Data Pr ojector What happens when you connect a USB device to the Data Projector depends on the current configuration of the Data Projector’ s plug-and-play setting. Plug-and-pla y is enab led under the Data Projector’s ini tial default settings.
10 Connecting to a USB Device while the Data Pr oject or is On If y ou connect a USB device to t he Data Projector’ s USB port while it is turned on, it will perform one of the foll owing operations (depending on its current plug-and-play setting).
11 Installing Data Pr ojector Software Use the procedures in this section to install the software that comes b undled with the Data Projector onto your computer . Minimum S ystem Requirements The follo wing describes minimum c omputer system requirements to r un the bundled soft wa re .
12 T o install software 1 Place the bundled CD-ROM into your computer’ s CD-ROM drive. z This d ispla ys the dia log bo x sho wn belo w . 2 Select the check bo x of the software you want to install. 3 Click the [Install] button. z This will start installation.
13 z The dial og bo x shown belo w w ill app ear after installation is complete . 5 Click t he [F inish] button. z In respons e to the “ Restart” confirmation dialo g box , clic k the [Y es] button .
14 Projecting Presentation Imag es fr om a USB Memory Device This section e xplains how to perf orm the follo wing operations. z Using the bundled EZ-Conv er ter sof tw are to sav e a presentation fil.
15 The image data types listed below can be pla yed back using the Data Projector’ s V ie wer . z JPEG format (jpg, jpeg, jpe) and BMP format (bmp) image files • Pla yback of image files of appro ximately 6 Mbytes is suppor ted. • Progressive JPEG image files are not supported.
16 Main EZ-Con ver ter Functions PowerPoint F ile C onversion • Conv ersion of P owerP oint files up to 500 pages in siz e • Suppor t f or files created using P owerP oint 2000, 2002, 2003 f or Windows • Editing of con verted presentation data with EZ-Converter Important! P owerP oint file animations are not suppor ted.
17 Crea ting New Presen tatio n Data There are two wa ys that you can use EZ-Con verter to creat e ne w presentation data: by conv er ting a P owerP oint file (see below) or b y inser ting image files into the presentation data manually (page 19).
18 4 Select the Po werP oint file you want to convert and then clic k [Open]. z This st ar ts con version of the P owerP oint file , which is indic ated b y the appea rance of a dialog box that sho ws the pro gres s of the co nv ersion.
19 Note z Instead of steps 3 and 4 of the abov e procedure, you could also drop a single P owerP oint file into the EZ-Conv er ter window . z Conv ert ing a P owerP oint file to presentation data will generate the follo wing folder , image files and presentation file.
20 3 Drag the selected files into the EZ-Converter window . z This will ins er t the image files int o the present ation dat a and displa y thei r thumbnails in the EZ- Conver ter win dow . 4 Add, delete, move, and otherwise edit the images as required.
21 2 Configure the setting on the dialog box as described below . 3 After selecting the settin g y ou want, click the [OK] b utton. z This wil l apply the setting and c lose th e dialog bo x.
22 Note Instead of steps 2 and 3 of the abov e procedure, you could clic k or you could select [Add Image to Presentation File] on the [Edit] menu. Then on the di alog box that appears, select one image file that y ou want to add to t he presentation data.
23 Configuring Presentation Data Play back Settings Y ou can configure the f o llowing pla yback settings f or playbac k of EZ-Conv er ter presentation data with the Data Projector’ s Viewer .
24 3 Configure the f ollowing s ettings o n the dia log bo x. 4 After c onfigurin g all th e settings you want, clic k th e [OK] b utton. When you w ant to do this: Do this: Change images m anually du ring a presentat ion Select [Ma nual] for [Displ ay Interval].
25 Image T ransition Effects When “On” is selected for the “Image T ransition Eff ect” setting on the “Presentation File Setup” dialog box, y ou can select a visual effect to be applied any time y ou transition from one image file to another .
26 Saving Pres entation Dat a Use the procedures in this section to save presentation data to a USB memor y device or to your computer’ s hard disk. T o sa ve present ation data to a ne w file 1 Perf o rm the procedure under “Creating New Presentation Data” (page 17).
27 Note P erfor ming this procedure will generate the presentation files sho wn below . Example: When y ou input the f older name “Market Data 2006” for a 50-image presentation T o ov erwrite e xi.
28 Opening Present ation Data Use the procedure below to open e xisting presentation data in order to edit it or to sa ve it under a diff erent name. Note T o open presentation data, specify a presentation file (plf).
29 This section provides detailed inf or mation about the EZ-Converter menu commands and about the but tons that appear on the EZ-Conv er ter window . EZ-Con verter Menu and Button Reference T o do th.
30 Viewer is an application b uilt into the Data Projector that let s you displa y image files and play bac k movie files that are stored on a USB memo ry device that is connected to the Data Projector .
31 Note z View er will not star t up automaticall y if the Data Projector’ s plug-and-play f eature is turned off. I n this case, y ou will need to press the [I NPUT] ke y to s witch the input source to the USB memor y device. For more details about the plug-and-pla y setting, see “Setup Menu Contents” in the User’ s Guide.
32 T o switc h between the thumbnail vie w and the tree view 1 Press the [FUNC] key . z This d ispla ys the Vie wer functi on menu shown be low . 2 Use the [ T T T T ] key to move the highlighting to “Screen Format” and then press the [ENTER] key .
33 T o select a file or a fo lder Thumbnail Vie w Use the cursor keys to mov e the highlighting to the file or folder y ou want to select. T ree View Use the [ S ] and [ T ] cursor ke ys to move t he highlighting to the file or f older you want to select .
34 T o open a f older 1 Use the cursor keys to select the file y ou want to open. 2 Press the [ENTER] key . z This opens the sel ected f older and d ispla ys a men u of its cont ents. z With the tr ee view , you co uld al so pre ss the [ X ] ke y instead of the [ENT ER] ke y .
35 Note z A slideshow displa ys the image files (jpg or bmp) that are included in the same f older as the image file you select in step 1 of the abov e procedure. All other files are ignored. z For det ails about operations you can perf orm dur ing a slideshow , see “Operations during a Slideshow” ( page 39).
36 Using the Present ation Men u The folder that contains the presentation file created using the EZ-Conv er ter software ( page 15) that comes bundled with the Data Projector is called a “presentation f older” . Presentation folders appear along with other f o lders on the Vie wer file menu, and the y are indistinguishable from other f olders.
37 T o perf orm a slidesho w b y running a presenta tion file 1 Use the [ T T T T ] and [ S S S S ] keys to move the highlighting to the presentation file you want to run. 2 Press the [ENTER] key or the [ ] key . z This will start the curre ntly selecte d presentati on file.
38 Operations during Image File Content Projection T o scr oll between image files Use the [ X ] and [ W ] k eys. Note Scrolling to a file that is too l arge to fit within the projection area will cause the message “Cann ot displa y an image f ile .
39 Operations during a Slidesho w T o pa use a slides how whil e auto imag e chang e is turned on Press the [ ] key . T o unpause a slidesho w while aut o image c hange is turned on Press the [ ] ke y . T o scr oll between image files during a slidesho w Use the cursor keys.
40 Slideshow Start Err or The error mess age shown belo w may appear when y ou attempt to star t a slideshow using one of the procedures under “T o star t a slideshow from a par ticular image file.
41 Configuring Viewer Setup Menu Sett ings Y ou can use the Viewer Setup Menu to configure viewer displa y settings and to perf orm a presentation using playbac k settings that are diff erent from those that were stored with presentation data us ing EZ-Conv er ter .
42 5 What y ou should do ne xt d epends on w hether or not [E NTER] is di spla yed at the far right of the setting you are configuring (the one that is highlighted ). If [ENTER] is displa yed: a. Pres s the [EN TER] key . b. On the su bmenu tha t appears, use [ T ] and [ S ] to mo ve t he highli ghting to t he setting you w ant to sele ct.
43 6 T o restore all the settings to their initial defaults, press th e [ENTER] key . z T o e xit the ope rati on without do ing any thing, pre ss [ESC] in stead of [ENTER].
44 Slides how Repeat Specifies whether o r not sli deshows and m ovie file playback sho uld repea t when the end it reached. On: Slidesh ows and movie pl aybac k ar e repeated. Off: Slidesh ows and movie pl aybac k ar e not rep eated. Movie Display Specifies the dis play siz e du ring movie playbac k.
45 Viewer E rr or Me ssages Messag e Cause Required Action There is a problem with th e slideshow setup file. Cannot star t the slid eshow . There i s some p roblem with the prese ntation file crea ted with E Z-Co nv er ter .
46 Some fold ers an d/or files are no t displa yed in the file menu • All the f olders and/or files contained in a f older will not be displ ay ed if there are more than 999 f olders and/or files inside the f older . If this happens, reduce the number of folders and/or files in t he folder .
47 Per forming a Presentation Using a W ireless LAN (Projecting Comput er Screen Cont ents Over a Wirele ss LAN) This section e xplains how to establish a wireless LAN connection between the Data Projector and a computer and project the computer’ s screen contents ov er the wireless LAN.
48 Preparing the Computer f or Wireless LAN Connection with the D ata Pr ojector Before attempting the operations in this section, be sure to prepare the computer by follo wing the steps below .
49 This section e xplains the basic term inolog y f or the Data Projector’ s wireless LAN. Wireless Function an d Wireless Connection Software The Data Projector has a built-in function named “Wir.
50 This section e xplains the basic procedures for configuring settings for a wireless LAN connection between the Data Projector and a computer . z This section includes the basics for establishing a wireless LAN connection between the Data Projector and a single computer , or between the Data Projector and multiple computers.
51 Establishing a Wireless LAN Connection with a Single Computer Using a Simple Connection T o estab lish a wi reless LAN con nection be tween a single computer an d the Data Pro jector Note The f ollowing e xplains the simplest type of connection.
52 5 Connect the YW-2 wireless adapter to your computer’ s USB port . z The fir st time y ou connect a wire less ada pter , a hardware ins tallation warning message may appear on y our c omputer scr een. If it do es, clic k the [Continue Anyw a y] b utton.
53 Important! The abov e procedure will not estab lish a wireless LAN connection if the connection profile of the Data Projector is diff erent from the profile used the first time a connection was establi shed between the computer and Data Projector (Simple Connection 1 in this ex ample).
54 2 2 2 2 T o create co nnection pr ofiles f or the compute rs 1 Start u p Wireless Connection on the first computer . z Wireless Conn ecti on should st ar t up aut omaticall y when you connect t he YW -2 wireles s adapter to the co mputer’ s USB port.
55 4 Configure the settings on th e dialog bo x. z In this e xample, we will use the f ollowing settings . z F or details about each o f the sett ings on th e dialog b ox , see “Man ual Conne ction Sett ing Ref erence” ( page 77). 5 After configuring all of the settings you want, click the [Register] b utton.
56 3 3 3 3 T o use the M anual Connec tion profil e to estab lish a wireles s LAN connection be tween the fir st computer and the Data Projecto r Note P e rf orm the follo wing steps while t he connection profile dialog box is on the display at the end of the procedure under “ 2 T o create c onnection profiles for the computers” (page 54).
57 7 Click the [Close] button. z This will ca use the di alog bo x shown b elow to app ear . 8 On the Data Projector’ s remote cont r oller , press the [ ] key . z This wil l cause the con nection pr ofile menu to appear in the projec tion area.
58 12 Move the high light ing to the XJ-S 35 Data Pr ojector to whic h y ou want t o connect and then click the [OK] bu tton. z Normally , the re will be only one Dat a Projector in th e list (the one whose sett ings you are conf iguring) so y ou should be able t o click t he [OK] b utton wit hout doing a nythi ng else.
59 15 Click the [OK] button. 16 On the Wireless Connection window, click o ne of the projection area position buttons and then clic k the button. z This will cause t he contents of t he computer screen to b e projected so the y fill the entire pr ojection a rea.
60 4 4 4 4 T o use the M anual Connec tion profil e to estab lish a wireles s LAN connection be tween the other co mputer s and the Data Pr ojector Note P erf or m the f ollowing steps after finishing.
61 4 On the Wireless Connection window , select “Op tions” on the “T ools” menu. z This will dis play a dialog bo x for conf iguring the opt ion setting .
62 This section e xplains how to configure adv anced settings for a wireless LAN connection between the Data Projector and a computer . z All of the operations in this section assume that y ou have already configured the settings under “Wireless LA N Connection Basics” (page 50).
63 2 Enter the password and then click the [OK] b utton. z The initial d efault pass word is “casio”. z The abov e step will displa y the W eb Setup top page lik e the one shown belo w. Note z For security reasons, be sure to change the pass word to something else as soon as possible.
64 4 Click the [Change] button. z If y ou input all o f the requi red inf ormation correct ly , y our pass wor d will be chang ed and the W eb Setu p top page will r eappear . Enabling and Disabling W eb Setup This section explains ho w you can disab le the Web Setup page so it is not displa yed when you perf orm Data Projector operations.
65 Switching the Data Proj ector Connection Pr ofile The Data Projector uses one of its six connection profiles to connect to a computer over a wireless LAN.
66 T o switc h the Data Pr ojector connection pr ofile 1 On the Data Projector’ s remote cont r oller , press the [ ] key . z This wil l cause the con nection pr ofile menu to appear in the projec tion area.
67 T o use W eb Setup to modify the Data Pr ojector co nnection pr ofile fr om a computer Important! P e rf orming the procedure belo w will terminate the current wireless LAN connection between the Data Projector and computer .
68 Assigni ng a Name to a Data Pr ojector Y ou can use Web Setup to assi gn a unique name to each Data Projector , which comes in handy when you are using multiple projectors. The projector name you assign is displa yed in the f ollowing locations. • In the “Projector Name” box of t he Wireless “Standing b y for connection.
69 Configuring a Connection Ke ywor d A connection ke yword protects the Data Projector against unauthorized access when there are multiple computers connected over a wireless LAN using a manual connection profile.
70 4 Use [ X X X X ] and [ W W W W ] to select “On” or “Off ”. z Selecting “ On” will req uire connect ion k eywo rd input when ev er a computer tries to connec t to the Data Pr ojecto r . 5 T o exit the Wireless setup menu, press the [ESC] key .
71 Modifying Data Pr ojector Manual Connection Settings The follo wing are e xample cases in which you may w ant to modify Data Projector manual connection settings.
72 Creating a Computer Connection Profile After you modify the settings of the Data Projector’ s m anual setting profi le, you will also need to modify the exi sting wireless LAN connection settings (connect ion profile) of the computer accordingly , or you will ha v e to create a new connection profile .
73 2 Perf o rm the procedure under “T o switch the Data Projector connection profile” (page 66) to switch the Data Projector connection profile to “Manual Connectio n 3”. z This wil l cause the “Sta nding b y f or connect ion... ” screen to ap pear in the p rojection area.
74 7 After configuring all of the settings you want, click the [Register] b utton. z This wil l register y our set tings as a n ew conn ection pr ofile an d return to the con nection profile s witching dialog bo x in step 1. 8 Click the [Close] button.
75 T o modify an existing c omputer con nection pr ofile 1 On the c omputer t hat has the YW -2 wireless adapter connect ed, doub le-c lic k the icon to display the Wireless Connection window . z This step is not neces sary if the Wireless Conne ction windo w is alread y displa ye d.
76 Assign a User Name to a Comput er for Proje ction User names make it possible to identif y each computer when multiple computers are connected to the Data Projector at the same time. The user name assigned to a computer will appear in the projection area when the computer’ s screen contents are projected.
77 Manual Connection Setting Reference This section provides detailed e xplanations of all of the man ual connection settings. • See “T o modify Data Projector manual connection settings” (page 71) f or information about how to change Data Projector manual connection settings.
78 Note The initial def ault setting f or each item is indicated by an ast erisk ( * ). Setting Na me Description Profil e Name This is a name as signed t o identify ea ch individ ual ma nual connectio n. Input up to 10 character s. SSID Wirele ss network ID n ame.
79 WP A/WP A2 Encoding Y ou only need to co nfigure th is setting when “WP A-PSK” or “WP A 2-PSK” is selected for “Secu rity Setup”. TKIP * : Select “ TKIP” as t he encr yption t ype. AES: Select “ AES” as the encr yption type. WEP K ey/ WP A/WP A2 P ass Phrase Use this input box to ente r a WEP key or W P A/WP A2 pa ss phrase.
80 Subnet Mask Configuration of this setting is required when “Off ” is selected for “DHCP”. Enter a subnet mask value, w hich specifi es the ran ge of the IP address of the subne t to which the Data Projector/com puter be longs. The subne t mask consists o f four values in the ran ge of 0 to 255, sep arated by per iods (such as 255.
81 Return ing Data Projector Wireless Settings to Their In itial Defaults Y ou can return all Data Projector Wireless function settings to their initial def aults b y ex ecuting “Initializ e Wireless Setup”. The f ollowing are the Wireless initial def ault settings configured by this operation.
82 5 Press the [ENTER] key . z This d ispla ys the dia log bo x sho wn belo w . 6 Press the [ S S S S ] key to move the highlighting to “Y es” and then press the [E NTER] key .
83 Whenev er y ou e xperience problems with the wireless LAN connection between the Data Projector and the computer, check the f o llowing point s first.
84 Y ou cannot estab lish a Manu al Connection betw een the Data Pr ojector and a single comput er or m ultiple comp uters . Except for the IP address setting, all of the settings configured for the Data Projector and the computer(s) must mat ch in order to establish a Manual Connection.
85 When y ou estab lish a wirele ss LAN connec tion between th e Data Pro jector and a comput er , it takes a log of time befor e the contents of the compu ter screen is pr ojected.
86 The wirele ss LAN connection between the Data Pr ojector and c omputer keeps dr opping. This can be caused by the f ollowing. • Data communication can slow do wn and the connection may tend to drop when the Data Projector and comput er are f ar from each other (in diff erent rooms, on diff erent floors, etc.
87 This section provides detailed inf or mation about the Wireless Connection window menu commands and buttons. Wireless Connectio n Menus and Button Reference T o do thi s: P erform t his menu oper a.
88 This section e xplains operations you can perform after a connection is established between the Data Projector and computer . Operations while a Single Computer is Connected to the Data P rojec tor o ver a Wirele ss LAN T o pr oject comp uter screen co ntents On the computer screen, clic k the but ton on the Wireless Connection window .
89 T o pause co mputer scr een contents as the y are being pr ojected On the computer screen, click the button on the Wireless Connection windo w . This will cause the button color to change from b lack to green, and pause the screen contents in the projection area.
90 Note z The mouse cursor displayed using mouse cursor emulation is not the same mouse cursor as display ed on the computer screen. Wireless Connec tion detects the location of the mouse cursor on the computer sc reen and displa ys the mouse cursor emulation in the projection area.
91 Operations while Mult iple Computer s are Connect ed to the Da ta Projector ov er a Wi reless LAN While multiple computers are connected to the Data Projector over a wireless LAN, y ou can check which computer’ s screen contents currently are being projected, and you can switch proj ection between computer screens as required.
92 T o turn displa y of user names in the pro jection are a on and off Note Under initial def ault settings, t he user name is display ed in the upper left corner of the projection area whenev er you .
93 P erforming a Presenta tion Using the YC- 400 Document Camera This section e xplains how to connect the CASIO YC-400 Multi PJ Camera System (doc ument camera) to the Data Projector in order to project the images of documents placed on the document stage of the document camera.
94 T o connec t the document cam era to the Data Pr ojector and proje ct the image of a docum ent 1 T urn on the Data Projector . z W ait until the Data Projector’ s POWER/ST ANDBY indicator is lit green . 2 Connect the docum ent camera to the Data Projector using the USB cable that comes b undled with the document camera.
95 4 Place the document whose imag e y ou want to project onto the document camera’ s d ocument stage. z Be sure to p lace the d ocument in t he center of the stage , and do not let an y part of the docu ment ex tend of f the edge s of the st age .
96 This section e xplains the various types of projection operations you can perf or m with the YC Camera application and how t o configure YC Camera application settings.
97 T o adjust the document camera’ s zoom se tting 1 Press the [FUNC] key to displa y the YC Camera application function menu. 2 Use the [ T T T T ] ke y to mo ve the highligh ting t o “Camera Z oom/Focus ” and t hen press the [ENTER ] key . z This cau ses the YC Camer a Zoom/ Focu s dialog bo x to appear in th e project ion area.
98 T o adjust the camera position 1 Remove all documents and objects from the document stage. 2 Press the [FUNC] key to displa y the YC Camera application function menu. 3 Use the [ T T T T ] ke y to mov e the hi ghligh ting to “ Adjust Camer a P osition” and then press the [ENTER ] key .
99 T o rota te the currentl y pro jected image Note This operation will aff ect only the image that is currently being projected. The projection image produced the next time y ou release the shutter will be projected in accordance with the settings on the YC Camera Application Setup Menu (page 101).
100 T o perf orm manual skew co rrection on the currentl y projected image Note z Ske w correction automatically straightens the image of a document that is misaligned on the document stage of the document camera. Under its initial def aults, the YC Camera application is configured to perf orm ske w c orrection automatically .
101 Configuring YC Camera Application Setup Menu Settings Y ou can use the YC Camera setup menu to configure v arious YC Camera application operation settings. T o c onfig ure YC Came ra a ppli catio n set up me nu set tings 1 Press the [MENU ] key to display the setup menu.
102 T o restor e all settings on the YC Camera applicatio n setup men u to their initial factory defaults 1 Press the [MENU ] key to display the setup menu. 2 Press the [ T T T T ] key to move the highlighting to “USB” and then press the [ENTER] key .
103 YC Camera Application Se tup Menu Contents This section provides detailed e xplanations of all of the it ems included on the YC Camera application setup menu.
104 Skew Corr ection Specifies wheth er or not ske w correcti on should be performed automaticall y on the pr ojected image. On * : T ur ns on autom atic skew corre ction.
MA0608- A.
An important point after buying a device Casio xj-s35 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Casio xj-s35 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Casio xj-s35 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Casio xj-s35 you will learn all the available features of the product, as well as information on its operation. The information that you get Casio xj-s35 will certainly help you make a decision on the purchase.
If you already are a holder of Casio xj-s35, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Casio xj-s35.
However, one of the most important roles played by the user manual is to help in solving problems with Casio xj-s35. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Casio xj-s35 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
