Instruction/ maintenance manual of the product XJ-A142 Casio
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1 DATA PROJECTOR XJ-A Series XJ-A142/XJ-A147 * XJ-A242/XJ-A247 * XJ-A252/XJ-A257 * XJ-M Series XJ-M141/XJ-M146 * XJ-M151/XJ-M156 * XJ-M241/XJ-M246 * XJ-M251/XJ-M256 * User’s Guide z In this manual, “XJ-A Seri es” and “XJ-M Series” r efer only to the specific models listed above.
2 z DLP is a regist ered trademark of Texas Instr uments of the U nited States. z Microsoft, Windows, and Windows Vi sta are registered tr ademarks or trademarks o f Microsoft Corporation in the United States and other countri es.
3 Contents Projector Features and Ma in Functions ....................... 7 Features Com mon to All Models . ........... .............. .............. ............ .............. .............. . 7 USB Model Feat ures ............... ........... .....
4 To project a m ovie file .............. .............. ........... .............. ............ .............. ............. 29 File Menu Operations ................ ............ .............. .............. ........... .............. ..............
5 To change the aspect ratio of the project ed image (ASPECT) ....................... ........ 51 To adjust image brightness (F UNC) .............. ............................ ...................... ........ 52 To change the co lor mode (FUNC) ......
6 Appendix ........................................................ ................ 72 Connecting to a Componen t Video Output ................ ..........................72 Connecting to a Composite Vide o Output or S-Video Output (XJ-M Series Only) .
7 Projector Features and Main Functions Features Common to All Models z Mercury-free Hybrid Light Source A CASIO-origin al laser and LE D hybrid light sour ce delivers high luminanc e from 2,500 to 3,000 lumens. This projector doe s no t use a mercury lamp, m aking it enviro nmentally fri endly.
8 Other Model-specific Features XJ-A Series z Slim and co mpact A4 file size and approxi mately 43 mm slim. Co mpact enough to install o r use just about anywhere .
9 Getting Ready This sectio n explains how to select a l ocation for the projecto r, how to connect its cabl es, and how to perform other operations requir ed before using it.
10 Setup Precautions z Use a conveniently loca ted power outlet that you can reac h easily when you need to unplug the projector. z Do not located any obje cted within 30 cm (11 .8 inches) around the projector. Pa rticular care is required to keep objects away from projector air intake and exhaust openings.
11 Connect the projector to a power outlet and to an input source devi ce. XJ-A Series XJ-M Series Note z For more informa tion about component video connection, see “Connect ing to a Component Video Output” on page 72. z For information about how to co nnect for RS-232C control of th e projector, see “Projector RS-232C Control” (page 83).
12 Projector oper ations are perf ormed using the re mote controller that comes wi th it. Point the remote controller signal emitter at one of the s ignal receivers on the projector as y ou perform remote controller key o perations. The maxim um range of the remote c ontroller signal is approximately 5 meters (16.
13 To load remote controller batteries Important! z Be sure to use alka line batteries only. To replace remote co ntroller batteries Open the battery co ver on the back of the remote controller, replace the old ba tteries with new ones, and then close the battery cover .
14 Projecting an Image This section provides information about how to proje ct images from vario us different input sources. Input source selection prov ides the options described in the table below.
15 To select the input source 1. Press the [INPUT] key. This will display the “Input” dialog box. 2. Depending on the in put source, perform on e of the operations described in the table below. z The name of the input s ource you se lected will appear in the upper righ t corner of th e projection screen f or a few seconds.
16 Your projector supports projection of 3D imag es. To project a 3D imag e, first enter the projector’s 3D input mode, and then select the input source. Important! z Separately available 3D glasses (YA-G30) are required in orde r to view a projected 3D image in 3D.
17 Returning to the Normal Input Mode from the 3D Input Mode 1. Press the [INPUT] key to display the input source selection screen. 2. Use the [ T ] and [ S ] keys to move the h ighlighting to “To normal in put mode” and then press the [ENTER] key.
18 File Viewer Overview File Viewer is an appl ication you can use f or viewing or playing back di fferent types of f iles located in projector internal m emory or on a memor y de vice connected to the project or’s USB port.
19 To copy files from a computer to projector internal memory Note z This procedure is supported on a computer running one of the operating systems below. Windows: XP, Vista, 7, 8, 8.1 (L ogged in with admin pr ivileges) Mac OS: 10.6, 10.7, 10.8, 10.9 (Logged in with a root account or user account) 1.
20 10. After you copy all of the files you want, perform one of the operations below to unmount the “InternalMem” drive. 11. Disconnect the USB cable from the projector and the computer. 12. Turn the projector back on. z This stops internal storage function oper ation and returns to normal projection.
21 Starting Projection of Files Located in Projector Internal Memory 1. If a USB flash drive or some other USB device is connected to the projector’s USB-A port , disconnect it. 2. Press the [INPUT] key. This will display the “Input” dialog box.
22 To format projec tor internal memory Important! z Performing the pro cedure below will dele te all of the folder s and files curren tly in the projector internal memory . 1. Perform steps 1 through 7 under “To copy files from a computer to projector internal memory” (page 19).
23 Projecting Fil es from a Me mory Device Connected by USB Use the procedures in this sectio n when you want to use File Viewer to project i mage files, movie fil es, presentation files , or PDF files from a USB flash drive or other m emory device .
24 To connect a memory c ard to the projector 1. Load the memory card into a USB card reader ’s card slot. z For details about how to load a memory card i nto the USB card reade r, see the user documentation that comes with the reader. 2. Connect the USB card reader to th e Data Projector’s USB-A port.
25 To start projection of file s that are on a memory device connected via USB 1. Connect the memory device where files yo u want to project are stored to the projector’s USB-A po rt. z If the File V iewer main scre en appears au tomatically, adva nce to step 5 of this procedure.
26 8. Depending on the function you se lected in step 5 of this pr ocedure, perform one of the operations below. Drive Menu Entering the Presentati on Mode, PDF Viewer Mode, Slide Mode, or Mov ie Mode.
27 Projecting Fil es This section explains pro cedures you can projec t each type of file us ing File Viewer . To project a presentation file 1. On the File Viewer main screen, select “Presentation” and then press the [ENTER] key. z This displays a m enu of presentation ( ECA or PtG) file s.
28 To project a PDF file 1. On the File Viewer main screen, select “PDF Viewer” and then press the [ENTER] key. z This displays a l ist of PDF files. 2. Use the [ T ] and [ S ] keys to select the PDF file yo u want to open and then press the [ENTER] key (or [ ] key).
29 To project an im age file 1. On the File Viewer main screen, select “Slide” and then press the [ENTER] key. z This display s a list of image file s. 2. Use the [ T ] and [ S ] keys to select image file yo u want to open and then press the [ENTER] key.
30 3. Perform fast forward, fast reverse, pa use, and other operations as required. z The operations de scribed below are su pported during movi e file playback. 4. To return to the file menu, press the [ESC ] key. 5. To return to the main screen, press the [FUNC] key and then the [ENTER] key.
31 File Menu Operations There are two differe nt views for the File Viewer file menu: a list view and an icon view. List View This view shows a lis t of names of folders and f iles in the projecto r internal memor y, or on memory device connected to the pro jector’s USB port.
32 Configuring File Viewer Settings This section explains how to configure File Viewer settings, including those that cont rol what appears on the File Vi ewer file menu. To configure File Viewer settings 1. On the File Viewer main screen, select “Viewer Settings” and then press the [ENTER] key.
33 File Viewer Setting It ems The initial default setting for each item is indicate d by an asterisk ( * ). Setting Name Description Display Sequence Setup Specifies the sequen ce of im ages in the file menu. File Names (Ascending) * : Displays files in file name ascending order.
34 Autorun Autorun lets you conf igure the projector f or automatic projec tion of image fi les or a movie fil e located in a special folder named AUTORUNC. Whe n auto projection is perf orme d depends on where the AUTORUNC folder is located. The settings shown below need to be configured befo re using Autorun.
35 To auto project imag es files or a movie file fr om projector internal memory 1. Perform steps 1 through 8 under “To copy files from a computer to projector internal memory” (page 19).
36 File Viewer Troubleshooting Problem Cause and Required Action File Viewer does not appear wh en I connect USB flash driv e to the Data Projector’s USB-A port. z The USB flash drive you ar e connecting ma y have a f ormat that can not be recognized by th e Data Project or.
37 File Viewer Error Messages Problem Cause and Required Action Folder does not co ntain any image files. There is no displa yable folder, or file in the f older you are tr ying to acces s with the File Viewer. Use you r computer to check the co ntents of the folder.
38 Using EZ-Converter FA to Conv ert PowerPoint Files to ECA or PtG Files EZ-Converter FA is computer software fo r converting PowerPoint files to ECA files o r PtG files, which can be played back using the proje ctor’s File Vie wer. EZ-Conv erter FA suppo rts conversion o f files created with Mi crosoft Office PowerPoint 2003, 2007 and 201 0.
39 To convert a PowerP oint file to an EC A file or PtG file Important! z Before performi ng any of the opera tions here, you will need to have a file crea ted using Microsoft Offi ce PowerPoint 2003, 2007 or 2010 on hand. z Conversion of a PowerPoint fil e to an ECA file or PtG file re quires playback of the orig inal file from beginning to end.
40 7. Configure the settings as re quired on the dialog box. z The following desc ribes the meanings and setting s of each of the items that appea r on the dialog box. 8. After configuring all the se ttings you want, click [OK ]. z This will start playba ck of the PowerPoint file an d start converting it to an ECA file or PtG file.
41 To specify the screen resolution of the ECA file or PtG file 1. Right-click the left side of the EZ-Converter FA window. 2. On the menu that appears, click “Output Resolution”. 3. On the sub-menu that appears, select the resolu tion you want. z Select 1280 × 800 or 1280 × 768.
42 4. Select the ECA file or PtG file you wan t to play back and then click the [Open] button. z This will display a control panel at the top of the screen. z During file playba ck, you can use the control pan el buttons to perform the operations described below.
43 USB Display Function Overview Connecting the pr ojector to a com puter with a USB cabl e * enables projection o f the computer’s screen contents. This supports projectio n of screen contents of even small computers that have only a USB port, but no RGB, HDMI, or othe r type of video output terminal.
44 To project Windows computer screen contents over a USB connection for the first time 1. Press the [INPUT] key. This will display the “Input” dialog box. 2. Use the [ T ] and [ S ] keys to select “USB Display” and then press the [ENTER ] key.
45 To project Mac OS computer screen co ntents over a USB connection for the first time 1. Press the [INPUT] key. This will display the “Input” dialog box. 2. Use the [ T ] and [ S ] keys to select “USB Display” and then press the [ENTER ] key.
46 Supported Operations dur ing Projection over a USB co nnection The operations described in the table below are supported on the CASIO USB Displ ay window during projection. To do this: Perform this operation: Start (res ume) comp uter screen projectio n Click .
47 To project computer screen co ntents over a USB connection after the first time 1. Turn on and start up the projector and computer. 2. Press the [INPUT] key. This will display the “Input” dialog box. 3. Use the [ T ] and [ S ] keys to select “USB Display” and then press the [ENTER ] key.
48 You can connect a CASIO graphing calculator to the Data Projector usi ng a USB cable and project the calculator’s scr een image with the Data Pr ojector.
49 Operating the Projector This section explains how to use the remote controll er to perform proj ector operatio ns. To use manual keystone correction (KEYSTONE) The projector has a keystone c orrection feature that prevents distortion of the pr ojected imag e when projecting fr om an angle.
50 To mute the audio (VOLUME) 1. Press the [VOLUME +] or [VOLUME –] key to display the “Volume” screen. 2. Press the [ENTER] key. z This stops output from the speaker. 3. To restore the audio, press the [VOLUME +] or [VOLUME –] key. To momentarily blank the image and mute the audio (BLANK) 1.
51 To change the aspect ratio of the projected image (ASPECT) Press the [AS PECT] key to cy cl e through the aspect ratio se ttings for the projected image.
52 To adjust image brightness (FUNC) 1. Press the [FUNC] key. On the menu that ap pears, select “Bri ghtness” and then press the [ENTER] key. 2. On the brightness adjustment sc reen that appears, use the [ W ] and [ X ] keys to adjust brightn ess.
53 The following three E co Mode settings are avail able to specify whether pr iority should be gi ven to low-power, low-noise opera tion or to projectio n brightness. Important! z While “On (Auto)” is selected a s the Eco Mode setting, make sure that the brightness sensor on the top of the projector is not blocked by anything.
54 The presentation timer s hows a countdown from a pres et time value. You ca n use it to keep track of how much time has el apsed during your prese ntation, and to lim it a presentation to a preset amount of time. You can configure the presentation timer so it is displayed in the projected image.
55 To configure timer settings 1. Use the [TIMER] key to disp lay the tim er function menu. 2. Use the [ T ] and [ S ] keys to select the “Position”, “Continuous Display”, or “Start Time” setting and then change the settings as described in the table below.
56 To pause the timer countdown 1. Use the [TIMER] key to disp lay the tim er function menu. 2. Select “Pause Timer” and then press the [ENTER] key. To resume a paused timer countdown 1. Use the [TIMER] key to disp lay the tim er function menu. 2.
57 Pressing the [MENU] key displa ys the Setup Menu shown below on the projection screen. You can use this menu to adjust projec ted image brightne ss, contrast, and other settings, and to change projector settings. The guidance shows the key operations that c an be performed for the cu rrently selected (hi ghlighted) menu item.
58 Image Adjustment 1 3 Saturation (V) Use this sub-menu to adju st the color saturat ion of the projected im age. A larger value increases c olor saturation. Image Adjustment 1 3 Tint (V) Use this su b-menu to ad just the tin t of the proj ected imag e.
59 Screen Settin gs 3 Projection Mode Specify whether projection will be from the front of the screen or the back of the screen. Front * : Select this option to project from the front of the screen. Rear: Select this option to project from the back of the screen.
60 Option Settings 1 3 Password See “Password Protection” (page 62). Option Settings 1 3 Direct Power On Enable (On) and disa ble (Off * ) projector auto powe r on as soon as the proj ector’s AC adapter is plugged into a powe r outlet. Option Settings 1 3 Language Specify the disp lay language.
61 Option Settings 2 3 Closed Caption (V) Use this sub-menu to specify whether to di splay closed captions w hen project ing a video signal that include s them. Off * : Closed captions not displayed. CC1, CC2, CC3 , CC4: I ndicates the cu rrent closed caption out put setting ( CC1, CC2, CC3, and CC4).
62 The operations described below can be password protected on the pr ojector. You can have only one password assigned to the pr ojector at any time, and the s ame password is used for o perations.
63 To change the password 1. Press the [MENU] key to display the setup menu. 2. Use the [ T ] key to select “Option Settings 1”, and then press the [ENTER] key. 3. Use the [ T ] key to select “Password”, an d then press the [ENTER] key. z This will display a dialog box prompting you to en ter the current password.
64 To change the pow er on password setting 1. Perform steps 1 through 5 under “To change the password” (page 63) and display the Password screen. 2. After confirming that “Power On Password” is selected, use the [ W ] and [ X ] keys to select either the “On” or “Off” setting.
65 Control panel lock di sables (locks) all of the pro jectors keys, except for the [ P ] (Power) key. Thi s limits projector operation to the remote controlle r, which protects against i nadvertent mis-o peration. To lock the control panel 1. Press the [MENU] key to display the setup menu.
66 Cleaning the Projector Make it a habit to clean the projecto r at regular inter vals as described in thi s section. Befo re cleaning the projector, be sure to un plug it from the power ou tlet and make sure it is cooled down completely.
67 Troubleshooting Indicators keep you in formed about the current op er ational status of the pr ojector. The f ollowing shows what the indicators loo k like when operatio n is normal.
68 Warning messa ges and indicator s let you know what the problem is when a projector er ror occurs. z When an error occurs, wait until the fan stops be fore unplugging the AC po wer cord. If you unplug the AC power cord while the fan is still operating, an e rror may occur when you plug the AC power cord back in.
69 POWER : Green steady The USB con nection or LAN c onnection w as terminated because of a problem with the USB port or LAN terminal. Turn off the projector and then turn it back on again. If the error occurs again when you turn power bac k on, contact your retailer or nearest authoriz ed CASIO Service Center.
70 Check the following items whene ver you experience any pro blem with the projector . Projector Troubleshooting Problem Cause and Recommended Action Power does not turn on. z If the POWER/STANDBY indicator is not lit, the AC power cord is not connected correctly.
71 Important! z Try performing the following s teps, which may or may not return the projector to normal operation. z If normal operati on does not resume after you per form the above steps, take the projector to your retailer or a uthorized CASIO service center.
72 Appendix This section explains how to establish a component vide o connection between the projector and a video device. z Component video output terminals co me in 3-terminal sets: Y·Cb·Cr or Y ·Pb·Pr. Be sure to match the colors of the plugs on a comp onent video ca ble with the colo rs of the terminals (Green: Y; Blue: Cb/Pb; Red: Cr/Pr).
73 Note z Note that regardless of whether the image bein g projected is being in put via the projector’s S-VIDEO terminal or VI DEO te rminal , the projecto r ou tputs audio that is input via the projector’s AUDIO IN L/R terminals.
74 The projector’s firmware (software in the projector flash ROM) can be upda ted and user logo ima ges can be transferred to the projecto r from a computer connecte d to the projector’s LOGO port (USB port for ROM updating) with a USB cable.
75 The projector can be hung from a ce iling. When doing so, the projecto r should be turned upside down, and secured to the ceiling. For full details , contact the retailer where you purchased the proj ector.
76 z The projectio n distance values below are for reference when setting up the project or. z “h” in the illustration and table indicates the dist ance between the center of the pr ojector lens and the bottom edge of th e projection scr een.
77 XJ-M Series The following table sho ws the re lationship between the distan ce and projected image size. Projection Size Approximate Projection Distance XJ-M141/XJ-M146/ XJ-M151/XJ-M156 XJ-M241/XJ-.
78 The following s hows how images ar e projected in ac cordance with the type of the i nput signal and the aspect ratio setting of the projector. XJ-A242/XJ-A247/XJ-A252 /XJ-A257/XJ-M24 1/XJ-M246/XJ-.
79 XJ-A142/XJ-A147/XJ-M141 /XJ-M146/XJ-M151/XJ-M15 6 Input source: RGB or HDMI (PC) Input source: Video, co mponent or HDMI (DTV) Input Signal Normal Full 16: 9 SVGA (800 × 60 0) XGA (1024 × 768) WX.
80 Important! z Even if a signal i s listed in the table be low, it does not guarantee that you will be able to display its imag es correctly. RGB Signal Supported Signals Signal Name Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) VESA 640 × 480/60 640 × 480 31.
81 Component Signal Video Signa l HDMI Signal Signal Name Horizontal Frequency (kHz) Vertical Frequency (Hz) HDTV 1080p/50 56.3 50 1080p/60 67.5 60 720p/50 37.5 50 720p/60 45.0 60 1080i/50 28.1 50 1080i/60 33.7 60 SDTV 576p/50 31.3 50 576i/50 16.6 50 480p/60 31.
82 3D Signals (3D Inp ut Mode) Signal Name Horizontal Frequency (kHz) Vertical Frequency (Hz) RGB Signal 640 × 480/60 31.5 60 640 × 480/120 61.7 120 800 × 600/60 37.9 60 800 × 600/120 77.2 120 1024 × 768/60 48.4 60 1024 × 768/120 98.8 120 1280 × 768/60 47.
83 When there is a serial connect ion between the projec tor and a computer , you can control the projector using RS-232C commands se nt from the computer. To establish a serial connection between the projector and a computer Connect the projector and co mputer as shown in the il lustration below.
84 Using Control Commands This section explains the c ommands that are used to control the projector from a co mputer. Command Send Format z See the “Comma nd List” for detail s about command names and settings. z All commands use ASCI I characters and deci mal format intege rs.
85 Command List z Only the following functio ns are supported while the projector is turned off. Do not try to send any other command to the projector. z Input of a valid sign al must be in progress in order to use a command to turn on blank screen or change the aspect ra tio.
86 Eco Mode: Enter Eco Mode. PMD RW 0: Off (Bright), 1: Of f (Normal), 2: On (Auto), 3: On (Manual 1), 4: On (Manual 2), 5: On (Manual 3), 6: On (Manual 4), 7: On (Manual 5) Freeze: Switches freeze on or off.
87 Volume +/–: Raises or lowers the current volume setting by 1. +: V LP –: VLM W0 t o 3 0 Mute: Switches mute on or off. MUT RW 0: Off, 1: On * 1 Top of pro jector upwards * 2 Top of projector do.
88 GPL and LGPL (1) This product uses software (T his Software) that comes under the GNU General Public License (GPL) and GNU Lesser General Publ ic License (LGPL). In accordan ce with the GPL and LGP L, the source code of This Software is open source c o de.
89 GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foun dation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301, USA Everyone is permitted to copy and distribut e verbatim copies of this license document, but changing it i s not allowed.
90 TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License appli es to any prog ram or other work which contains a notice placed by the co pyright holder saying it may be distribu ted under the terms of this General Public Li cense.
91 These requirem ents apply to the modified wor k as a whole. If identifiable sect ions of that work are not derived from th e Program, and can be reasonably considered indepe ndent and separate works in themselves, then this License, and its terms, do not apply to those secti ons when you distribute them as separate works.
92 5. You are not required to accept th is License, since you have not signed it. Ho wever, nothing else grants you permiss ion to modify or distribute the Pr ogram or its derivative wo rks. These actio ns are prohibited by law if you do not accept this Licens e.
93 10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, wri te to the author to ask for permissio n. For software which is copyrig hted by the Free Software Foundation, writ e to the Free Software Foundation; we sometimes m ake exceptions for this.
94 END OF TERMS AND CONDITIONS How to Apply These Term s to Your New Programs If you develop a new pr ogra m, and you want it to be of the grea test possib le use to the public, the best way to achieve this is to make it fr ee software which everyone can re distribute and change under these terms.
95 GNU LESSER GENERAL PUBLIC LICENSE Version 2.1, February 1999 Copyright (C) 1991, 1999 Free Software Foun dation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA Everyone is permitted to copy and distribut e verbatim copies of this license document, but changing it i s not allowed.
96 Most GNU software, including some libraries, is co vered by the ordi nary GNU General Public License. This license, the GNU Lesser Genera l Public License, a pplies to certai n designated librar ies, and is quite different from the ordinary General Public License.
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98 d) If a facility in the modifi ed Library ref ers to a function or a table of da ta to be supplied by an application program that us es the facility, other th an as an argument passed when the fa c.
99 However, linking a “work that uses the Library” with the Libr ary creates an e xecutable that is a derivative of the L ibrary (becaus e it contains portions of the Library), ra ther than a “work that us es the library”. The executa ble is therefore cover ed by this License.
100 For an executable, the requi red form of the “work that uses the Library” must include any data and utility programs neede d for reproducing the execut able from it.
101 It is not the purpose of this section to induce yo u to infringe any pate nts or other property right claims or to contes t validity of any such claims ; this section has the sole purpose of protecting the integrity of the fr ee software di s tribution system which is implem en ted by public li cense practices.
102 END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Libraries If you develop a new l ibrary, and yo u want it to be of the greatest possible use to the public, we recommend making it free software that eve ryone can redi stribute and change.
MA1405-A.
An important point after buying a device Casio XJ-A142 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Casio XJ-A142 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Casio XJ-A142 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Casio XJ-A142 you will learn all the available features of the product, as well as information on its operation. The information that you get Casio XJ-A142 will certainly help you make a decision on the purchase.
If you already are a holder of Casio XJ-A142, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Casio XJ-A142.
However, one of the most important roles played by the user manual is to help in solving problems with Casio XJ-A142. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Casio XJ-A142 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
